Specialist I – Application Development

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. 

Responsible for the provision of robust, scalable, and secure 24/7 IT infrastructure across global sites. Interaction with external suppliers and involvement with multiple stakeholders in the provision of new or modified infrastructure and services.

What you'll be doing:

• Ensuring that all activities performed are executed in strict accordance with Trident's Health and Safety Policy.  

• Maintenance of business infrastructure to ensure high availability, scalability, and security.

• Manage and monitor business networking, storage, and virtualization environments.

• Maintain and upgrade systems to ensure all necessary server patches are applied.

• Maintain cloud technologies such as Azure.

• Troubleshoot and resolve infrastructure-related issues.

• Ensure business infrastructure is compliant with relevant regulations and security standards.

• Continuously improve business infrastructure to increase efficiency and reduce costs.

• Provide technical guidance and support to IT Support engineers.

• Collaborate with Vendors of 3rd party applications to ensure software licensing is adhered to.

• Collaborate with Managed Service providers to ensure business services are maintained.

• Work with a multi-disciplined team to deliver Infrastructure or Desktop projects.

• Provide technical support to colleagues in person, via phone, or email.

• Procurement of IT consumables.

• Providing end-user support for applications and systems.

• Maintaining inventory of hardware and software.

• Configuring and maintaining desktops, laptops, printers, and mobile devices

• Contacts: High level of contact with colleagues offering technical support on day-to-day issues.

• Level of Responsibility: Responsible for ensuring the systems are maintained and are available.

• Decision-Making Authority: Authorized to make independent decisions on medium-level issues within established process control.

• Physical and Sensory Demands:

• Physically Sedentary, Sensory demand is High.

• Extensive DSE (Display Screen Equipment) Use.

• Extensive periods of concentration with attention to detail.

• Prolonged periods of sitting with opportunity to take breaks when required.

• Working Environment:

• Office environment, primarily working from home.

• Provides 24/7 call-out support for emergencies

This hybrid position is located in Cincinnati, Ohio.

We'd love to hear from you if:

• 5+ years of experience working in an IT environment.

• Strong knowledge of networking, storage, virtualization, and cloud technologies.

• Experience with AWS or Azure.

• Excellent troubleshooting skills.

• Strong communication and collaboration skills

• Ability to work independently and as part of a team.

• Experience with scripting languages such as Python or PowerShell.

• Relevant certifications such as CCNA, MCSE, or AWS Certified Solutions Architect are an advantage.

• 5+ years of experience in IT Support function.

Compensation: 

• The annual base salary range for this role is from $60,880 to $68,490.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.