Top Senior Customer Success Jobs

Manage Radiation Oncology customer accounts to drive product adoption, provide training and basic technical support, and capture feedback in CRM. Build clinical and product expertise, engage stakeholders to identify cross-sell opportunities, coordinate cross-functionally, and manage renewals. Role requires travel up to 30% and occasional work outside standard U.S. business hours to align with global customers.

Lead the Americas Customer Success organization to protect and grow revenue, reduce churn, accelerate time-to-value, and develop high-performing teams. Build onboarding and value frameworks, manage senior customer relationships, drive expansion with Sales, and surface voice-of-customer insights to Product and Engineering.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

Own district-scale implementation strategy and adoption for large K-12 customers. Serve as a trusted advisor to district leaders, monitor usage and student data, drive retention and expansion, coordinate cross-functional teams, and maintain accurate customer documentation to ensure measurable student outcomes.

Lead strategic customer success programs and operations, owning health scoring, segmentation, VoC, journey mapping, analytics platforms, and cross-functional initiatives to drive adoption, retention, expansion, and executive reporting.

As a Senior Customer Success Manager, you'll manage account health, ensure customer growth, and conduct QBRs while fostering relationships with key stakeholders.

Manage adoption and implementation of NielsenIQ/GfK's gfknewron/Newron platforms for global accounts. Provide market research insights, present performance data to senior client audiences, drive platform activation/engagement, support migrations, identify upsell/cross-sell, and help shape product roadmaps. Coordinate cross-region client services and measure client satisfaction and ROI.

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Serve as primary client-facing lead for MSP IT service delivery to biotech and pharma clients. Lead virtual delivery teams, manage escalations, drive adoption and renewal, coordinate across support, infrastructure, networking and hardware services, mentor CSMs, and promote continuous improvement and client success.

Own end-to-end onboarding for mid-market SaaS customers: run kickoffs, workshops, and trainings; manage multiple concurrent onboardings; coordinate Sales, Support, Product and Account teams; build onboarding curriculum and playbooks; measure success against time-to-value, onboarding within 90 days, working sessions, documented use-case wins, and CSAT.

Serve as primary advocate for a portfolio of enterprise customers, lead onboarding and adoption, build and execute success plans, monitor customer health, drive renewals and expansions, manage escalations, and collaborate across Sales, Product, Support, and Services to deliver measurable business outcomes.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Lead post-sale customer relationships for a healthcare AI platform, drive adoption and outcomes, coordinate enterprise EHR integrations, onboard and support clinical and operational teams, and act as a strategic partner to reduce rehospitalizations.

Lead and manage new customer implementations: coordinate cross-functional teams, run technical launch operations, optimize systems and documentation, lead customer-facing calls, track launch readiness, and build scalable SOPs for bespoke and scaled solutions.

As a Senior Customer Success Manager, you'll manage relationships with sports organizations, ensuring ScorePlay adoption and customer satisfaction through onboarding, training, and success metrics.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

The position involves serving as a primary point of contact for key accounts, developing client relationships, overseeing client portfolios, and driving client success strategies.

The Manager of Customer Success leads a team of CSMs, manages a book of business, and drives customer onboarding, retention, and expansion efforts.

The Enterprise Customer Success Manager will own post-sales relationships with strategic customers, driving product adoption and renewal efforts, while collaborating with internal teams to ensure customer satisfaction and value realization.

The Client Success Manager ensures exceptional service delivery, managing relationships, resolving issues, and enhancing client value through proactive engagement.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

The role focuses on managing the post-sale lifecycle for enterprise accounts, ensuring customer success, providing support, and fostering product improvements in the aerospace industry.

The Regional Customer Success Director will oversee a multi-disciplinary team to drive the adoption of Heartflow's cardiac diagnostic solutions, ensuring operational excellence and customer satisfaction across assigned territories.

The Customer Success Manager serves as the primary contact for strategic accounts, driving customer engagement, managing performance, and fostering relationships to ensure high-quality service and satisfaction.