Top Senior Customer Success Jobs

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Lead customer relationships for LoanPro, ensuring customer success, retention, and revenue growth. Provide technical support, deliver training and QBRs, collect and analyze feedback, identify upsell opportunities, monitor customer health metrics, manage escalations, and develop scalable customer success processes.

Lead and develop a team of Customer Success Managers to drive product adoption, retention, renewals, and customer outcomes. Act as a player-coach handling escalations, enforce standard work and CRM data quality, track KPIs, partner cross-functionally, and lead continuous improvement for scalable Customer Success operations.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

The Client Success Director ensures client success by overseeing the adoption and scaling of the banking platform, coordinating delivery and support teams, and managing client relationships for optimal outcomes and satisfaction.

The Enterprise Customer Success Manager will lead high-impact site deployments, navigate organizational structures, advocate for customer needs, and ensure success in multi-site accounts while adapting strategies for various stakeholders.

Own post-sale customer lifecycle: onboarding, adoption, training, value reviews, and renewals. Act as trusted advisor and voice of the customer, engage technical stakeholders (CTOs, VPs of Engineering, DevOps), drive issue resolution and feature requests, and manage portfolios from SMB to enterprise with a product- and infrastructure-focused approach.

Manage customer relationships for a SaaS solution, drive adoption and retention, monitor customer health, deliver data-driven business reviews, identify expansion opportunities, support onboarding, create scalable processes, and mentor junior team members to ensure long-term customer success.

Serve as the named technical owner for a strategic customer, managing end-to-end GPU infrastructure (compute, networking, storage, facilities). Lead incident lifecycle, RCAs, RMA coordination, observability, capacity expansions, and cross-functional escalation while driving technical roadmaps and executive communications.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Own retention, renewals, and expansion for a book of enterprise accounts. Drive adoption, upsell Pushpay products, deliver on quota, run business reviews, build executive relationships, and travel for on-site presentations (8–12 trips/year).

The Lead Customer Success Manager at Sprinklr will manage customer relationships, drive product adoption, ensure customer success metrics are achieved, and identify upsell opportunities while overseeing cross-functional teams to deliver impactful customer solutions.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Manage a portfolio of customers to drive adoption, onboarding, and measurable value from the vivenu platform. Build stakeholder relationships, run workshops and business reviews, monitor KPIs, advise on growth and expansions, secure renewals, collect customer feedback, and deliver product training to maximize long-term retention and success.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Owns the post-implementation lifecycle for complex public-safety SaaS accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive alignment, account health monitoring, risk mitigation, escalations, business reviews, cross-functional issue resolution, CRM documentation, and coordination with Sales, Support, Product, Engineering, and Marketing.

Owns the post-implementation lifecycle for complex public-safety agency accounts, driving adoption, retention, renewals, expansion, executive alignment, and client value. Responsibilities include monitoring account health, identifying risks and growth opportunities, leading business reviews, coordinating cross-functional issue resolution, supporting quotes and sales orders, and maintaining accurate CRM records. The role builds relationships with operational and executive stakeholders and requires approximately 25–30% or more travel.

Drive customer success and automation-system performance by analyzing operational data, developing KPIs and reports, conducting root-cause analysis, and leading improvement initiatives. Partner with engineering, operations, product, and customer teams to optimize reliability and efficiency, translate insights into corrective actions, facilitate customer reviews, and support cross-functional technical and operational problem-solving. The role requires frequent onsite work in industrial environments, physical activity, safety compliance, and substantial travel.

Lead and scale the Customer Success organization for an enterprise B2B SaaS security platform. Manage and coach CSMs, improve retention and expansion, oversee account-risk mitigation, track NRR, GRR, CSAT, and NPS, and ensure customers achieve measurable security outcomes. Partner with Sales, Product, and Engineering on transitions, roadmap feedback, adoption, and expansion opportunities while improving processes through automation and AI-enabled workflows.