Top Senior Customer Success Jobs

The Senior Customer Success Manager builds relationships with strategic accounts to ensure customer satisfaction, promotes product adoption, and collaborates with various teams to enhance client experiences and drive account growth.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

The Customer Success Engineer ensures customer satisfaction through technical expertise, onboarding, support, and driving adoption of data security solutions, while maintaining strong relationships and advocating for customer needs.

The Customer Success Manager will lead post-sales activities, enhance customer adoption, conduct business reviews, manage escalations, and collaborate across departments to drive value from Dialpad products.

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.

As a Senior Customer Success Manager, you'll onboard retailers, optimize partner performance, and liaise across departments to ensure partners' success with the platform.

Serve as the primary post-sales advisor for North American industrial customers to drive onboarding, adoption, retention, and expansion of Dragos Platform, WorldView, and services. Own success plans, business reviews, health metrics, churn risk mitigation, and SFDC recordkeeping while collaborating with sales, TAMs, professional services, intelligence, and support.

Serve as a trusted post-sales advisor for Enablon accounts in the EHS industry, driving adoption, resolving complex issues, coordinating internal teams, advocating for customers, and maintaining strategic client relationships to ensure satisfaction and retention. Provide technical product/domain expertise and analyze data to inform strategy and improvements.

Manage a portfolio of public-sector customers as their strategic partner to drive adoption, engagement, and measurable outcomes. Lead business reviews, build executive and HR relationships, identify risks and expansion opportunities, advocate cross-functionally, and share customer feedback to improve products and experience. Navigate public-sector procurement and budget cycles.

Manage a portfolio of health system accounts to drive adoption, retention, and expansion. Build C-suite relationships, lead strategic planning and QBRs, track success metrics, mitigate risks, and partner with product, clinical, and operations teams to improve outcomes and influence roadmap priorities.

Lead renewal and retention operations, manage the Business Analyst team and Client Services Desk, maintain data and system hygiene across HubSpot and internal systems, improve revenue reporting and dashboards, manage vendor relationships, and formalize scalable workflows to prevent revenue leakage and support growth.

Lead and coach a Customer Success team to drive retention, growth, and adoption of Genesys CX products. Own executive and quarterly business reviews, manage escalations, enable cross-functional collaboration (onboarding, services, renewals, sales), and deliver data-driven insights to realize customer outcomes and advocacy.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage a focused portfolio of enterprise accounts to drive adoption, retention and growth. Build executive relationships, create strategic success plans, lead business reviews, monitor health signals, own renewal readiness, identify expansion opportunities, and represent customer insights cross-functionally.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

Lead execution of Customer Success strategic initiatives from concept to delivery. Translate priorities into plans, track progress/risks, perform deep-dive analysis, produce executive communications, align cross-functional stakeholders, and improve processes and tools to drive measurable outcomes.

Lead Freestar's post-sales Customer Success organization to drive expansion revenue and yield optimization, reduce churn through technical service excellence, manage senior leaders, align cross-functional teams, and act as executive escalation for high-stakes publisher relationships while traveling to meet enterprise publishers.

The Technical Customer Success Manager will support customers post-sale, assisting with onboarding, troubleshooting, and providing feedback to product teams.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

As a Shopify Account Manager at Bask, you will enhance customer experience, own the full customer lifecycle, and analyze engagement metrics while collaborating across teams.

Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.

Serve as primary post-implementation point of contact for a portfolio of customers to drive onboarding, adoption, retention, renewals and expansion; run business reviews, align SOW to deliveries, collect product feedback, and partner with Product, Sales, and Technical teams to demonstrate ROI.

The Customer Success Manager will drive customer engagement, onboarding, and satisfaction, while ensuring contract renewals and helping clients succeed with Augment's products.