Top Senior Customer Success Jobs

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Leads Envysion’s Customer Success team and post-sale strategy for QSR, retail, and convenience-store clients. Owns retention, expansion, adoption, customer health, NPS, CSAT, advocacy, renewals, and executive escalations. Recruits and develops CSMs, builds scalable lifecycle playbooks, analyzes customer and platform data to demonstrate ROI, and partners with Sales, Product, Engineering, Marketing, Implementation, and Support to improve customer outcomes and influence roadmaps.

Lead and build Neara’s US Customer Success Operations function, establishing scalable project management, governance, reporting, onboarding, training, resource allocation, and customer engagement standards. Oversee software delivery and implementation excellence, create executive dashboards, manage project risks and value realization, coach teams, and surface sustainability and burnout signals. Partner with Product, Engineering, leadership, and customers to improve operational rigor across complex enterprise software deployments.

Leads an on-site call center customer success operation, managing supervisors and team leads while coaching employees and driving accountability. Oversees service levels, customer satisfaction, quality, productivity, staffing, and workforce planning. Uses performance data, AI-enabled tools, reporting systems, and process improvements to enhance efficiency and customer experience. Partners with HR and cross-functional leaders on recruiting, training, retention, technology adoption, compliance, organizational growth, and change management. Handles escalated customer issues and presents operational insights to senior leadership.

Leads a team of Customer Success Managers supporting enterprise AECO accounts and a $50M+ ARR portfolio. Owns gross and net revenue retention, customer health, churn mitigation, and revenue growth. Coaches team members, leads executive business reviews, and partners with Sales, Professional Services, and Product to align account goals, customer feedback, and value delivery. The role is based in Lake Oswego, Oregon, or Westminster, Colorado, with a primarily in-office schedule and 15–25% travel.

Manage strategic customer relationships for WaveMark’s healthcare supply chain SaaS platform. Demonstrate customer value and ROI, drive renewals and expansion, identify growth opportunities, facilitate stakeholder meetings, and coordinate deployments and implementations with internal teams. The role requires executive-level communication, project and change management, healthcare supply chain expertise, data-driven storytelling, and travel to customer and internal meetings.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Leads and scales the global Customer Success organization for an enterprise B2B SaaS business. Owns onboarding, adoption, retention, renewals, expansion, customer health, advocacy, and success metrics. Builds scalable processes, segmentation, health scoring, forecasting, and operating models while developing the Customer Success team. Partners cross-functionally and engages executive customers to drive measurable business outcomes and company growth.

As a Customer Success Manager, you will build relationships with clients, onboard new customers, and provide strategic product guidance while collaborating across teams.

Manage and grow signed TPA and health plan accounts through relationship-building, renewals, and expansion. Own end-to-end implementations, run business reviews, manage reporting, and improve client success processes across sales, network, engineering, and analytics.

Own enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion. Drive adoption and consumption, build success playbooks, health scoring, and onboarding templates. Lead QBRs and executive briefings, partner with Solutions Engineers to deliver complex solutions, monitor usage to optimize outcomes, and establish the Customer Success function from scratch.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Manage enterprise and strategic cybersecurity accounts, driving product adoption, onboarding, renewals, upsells, and long-term customer success. Develop trusted-advisor relationships, conduct regular check-ins and quarterly business reviews, identify customer risks and needs using usage data, advocate for customer feedback internally, and guide clients in maximizing NodeZero’s value. The role requires cybersecurity expertise, strong communication and analytical skills, problem-solving ability, and experience with CRM and customer success platforms.

Leads and develops a team of Customer Success Managers serving healthcare providers using spend management solutions. Drives adoption, retention, value realization, and growth through executive relationships, customer health metrics, spend analytics, and cross-functional collaboration with Product, Engineering, Sales, Marketing, and Support. Builds scalable customer success practices, coaches teams, manages escalations, and translates customer insights into product and process improvements.

Leads the client success organization, developing strategies for onboarding, product adoption, retention, expansion, and customer advocacy. Oversees team performance, client relationships, success metrics, feedback programs, and cross-functional collaboration with sales, marketing, and product teams. Uses customer data and insights to improve satisfaction, reduce churn, increase account value, and support long-term client outcomes.

Lead AMER Customer Success strategy and operations by improving post-sales productivity, forecasting, pipeline visibility, data integrity, and customer health insights. Partner with senior leadership to scale operating models, identify risks, build proactive action systems, optimize CRM and CS processes, and drive cross-functional initiatives across Sales, Product, Analytics, Technology, and Enablement. Serve as a strategic advisor and change agent for revenue growth, retention, and expansion.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Lead global post-sales operations across Customer Success, Professional Services, Support, and Moderation. Own renewal forecasting, health scoring, retention modeling, lifecycle processes, capacity planning, systems data quality, and AI-enabled workflows. Partner with Finance, GTM Engineering, Data, and senior post-sales leaders while managing and coaching a distributed operations team across North America and Europe.

Own enterprise customer renewals, upsells, expansion, adoption, onboarding, and value realization in a B2B SaaS environment. Manage strategic account growth plans, renewal forecasting, executive relationships, QBRs, training, implementation workflows, and cross-functional commercial strategy. Drive retention, Net Revenue Retention, expansion ARR, platform usage, and time-to-value across marketing, communications, brand, social, reputation, media, risk, and security stakeholders.

Own a portfolio of complex enterprise SaaS accounts, serving as a strategic advisor to drive retention, renewals, adoption, and expansion. Lead executive business reviews, renewal negotiations, account planning, forecasting, and cross-functional customer engagements. Identify upsell opportunities, maintain Salesforce health scores and pipelines, mentor CSMs, develop enablement playbooks, and represent customer needs in product roadmap discussions.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Lead and scale an enterprise or midmarket Customer Success team, own retention and expansion, manage executive relationships, drive adoption across multi-branch accounts, execute success strategies, partner cross-functionally, and mentor CSMs to deliver measurable outcomes.

Serve as the executive owner for health system and payer accounts, driving adoption and ROI of Mytonomy Cloud. Build C-suite relationships, lead QBRs, create and execute account strategies, monitor adoption and retention risks, identify expansion opportunities, present data-driven ROI, develop success documentation, and partner with Product to influence enhancements.

Own a book of finance customers to drive adoption, retention, and expansion. Use AI-leveraged cadences to monitor account health, lead QBRs, build champions, surface expansion signals, and coordinate save plays across Sales and Product.