Top Senior Customer Success Jobs

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

The Senior Customer Success Manager will manage large, complex accounts, driving retention and growth while serving as a trusted advisor to C-suite stakeholders in regulated sectors.

Lead and inspire Customer Success Managers, drive strategic improvements, and manage customer relationships in regulated industries to enhance retention and growth objectives.

The Customer Success Manager will drive customer satisfaction by building relationships, leading onboarding, and ensuring platform adoption while providing actionable insights and support post-launch.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

Serve as primary customer contact to onboard, drive adoption, and ensure customer success for SaaS security products. Build executive relationships, maintain success plans and health scores, coordinate with Sales, Product, and Professional Services, and drive renewals, upsell and cross-sell opportunities while escalating risks and ensuring high customer satisfaction.

Own and manage a portfolio of enterprise Omni Commerce accounts (Walmart & Target focus), drive retention and adoption, lead executive engagements, develop scalable onboarding/playbooks, translate customer workflows into product feedback, identify expansion opportunities, and mentor peers while aligning commerce and retail media initiatives across teams.

Own a portfolio of enterprise clients to drive adoption, retention, renewals and expansion. Build executive relationships, deliver consultative recommendations, present metrics and business reviews, manage escalations, and collaborate cross-functionally to optimize member engagement and program outcomes in an AI-enabled digital health platform.

Own a strategic portfolio of defense and federal customers to drive deep adoption, value realization, retention, and renewal readiness for the CORAS platform. Build stakeholder relationships, create and execute success plans, monitor usage and risks, run executive reviews, coordinate cross-functional teams, identify expansion opportunities, and serve as the internal voice of the customer.

Serve as strategic partner to enterprise buyers, combining trusted-advisor relationship building, technical onboarding (SSO, integrations, automation), and value management. Translate use cases into platform configurations, run KPI discovery and ROI modeling, drive renewals and expansion, and use AI and analytics to surface adoption gaps and recommend workflow improvements.

Manage complex global customer accounts to drive onboarding, adoption, retention and escalations. Lead cross-functional work, develop customer success plans, track product utilization, identify churn risks, and drive process improvements and global best practices.

Lead customer health, executive engagement, risk identification, and cross-functional orchestration for strategic retail accounts. Translate technical and operational issues into executive-level business impact, drive escalations and action tracking, and partner across Sales, Delivery, Support, Product, and Operations to secure commitments, improve transparency, and realize measurable customer outcomes.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage a portfolio of ~70-80 ecommerce enterprise customers, drive product adoption (AI, automation, integrations), run QBRs and renewals, monitor account health, identify churn risk, implement optimizations, collaborate with Sales/Product/Support, maintain customer data, and leverage AI tools to improve customer workflows and team processes.

Own enterprise treasury customer outcomes for Ripple Treasury solutions: drive adoption, retention, and expansion by building executive relationships, creating Value & Success Plans, scaling lifecycle programs, and coordinating cross-functional teams to deliver measurable financial results.

Lead and develop an Enterprise Customer Success team to drive retention, expansion, and 130%+ NRR. Own forecasting, executive relationships, escalation management, cross-functional prioritization, OKRs, and scaling best practices across onboarding through long-term success.

As a Customer Success Manager, you will lead customer onboarding, training, and support, aiming for high satisfaction and retention. Responsibilities include driving value, understanding client objectives, and collaborating with teams to enhance user adoption of the platform.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Serve as a Strategic Technology Advisor driving executive-level IT, cybersecurity, cloud, and lifecycle strategy. Proactively identify operational risks, own retention and NRR, orchestrate internal teams, and guide multi-stakeholder technology initiatives to measurable business outcomes.

Lead and develop a team of Customer Success Managers to drive enterprise customer adoption and retention for BrightEdge. Coach CSMs through SEO lifecycle phases, oversee success programs, set and track KPIs, collaborate cross-functionally, and be hands-on in resolving complex customer challenges to ensure measurable outcomes.

Serve as a strategic client partner managing a portfolio to drive adoption, retention, and renewals while building renewal playbooks, coaching CSMs, forecasting churn risk, and enabling commercial growth across the CS organization.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

Manage post‑sales relationships for sell‑side clients, drive onboarding, adoption, retention, and expansion. Act as product expert for AI integrations, monitor account health, mitigate churn, and relay structured client feedback to shape product roadmap while leading cross‑functional implementations.