Director of Partnership Success

Marigold Health is looking to hire a Director of Partnership Success to manage the end-to-end client lifecycle for payer and provider partners. This includes implementation of contracts, owning relationships with executive leaders of health plans and enterprise provider accounts, driving account growth, and demonstrating value through reporting and regular touch points. We are looking for someone who has experience identifying, building and managing trusted and strategic partner relationships in the healthcare space and specifically with health plans. You will develop and implement a partnership strategy for existing and future accounts and advocate for the needs of the partners across the organization, including feedback to internal teams on client needs and pain points.

This person must have experience managing relationships with health plans, an ideal candidate will have worked with Medicaid Managed Care plans in multiple states.  

The role will also involve managing relationships with large provider organizations. We're looking for someone who enjoys context switching, communicating internally and externally in both verbal and written ways, and has exceptional judgement and high emotional intelligence. We’re ideally looking for someone who has worked in an early-stage company/start up environment, who can self-direct and prioritize their own work when needed. If you’re excited about how technology can be used to support people through mental health and substance use treatment, we want to hear from you.  

About Marigold

Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard.  We have designed a hybrid peer services program where members have access to certified peers as well as asynchronous support groups. We believe peers, individuals in recovery themselves who have received training to support others, can empower and engage those least likely to interact with current forms of care. 

Marigold offers a hybrid digital and live solution that helps existing providers enhance recovery support for their patients with substance use disorder while also expanding access for those not currently engaged in treatment. Our program combines holistic 1-1 coaching from a certified peer with 24/7 access to asynchronous support groups to increase activation and recovery capital in patients engaged. The Marigold app leverages cutting edge AI to provide personalized engagement, detect/escalate risks, and tailor care plans to individual needs. This allows us to offer scalable, immediate, 24/7 support for those in need and provides our partners with greater insight into clinical and non-clinical needs of their member population through shared reporting. 

What You'll Do

• Build the Function: Own Marigold’s Partnership Success and Implementation functions. Build the implementation, partnership success, and account management structure for the organization. This person should be comfortable overseeing the launch of new partnerships and management of relationships for new and existing customers themselves before building out a broader team as we grow.
• Implementation: Translating the details of contracts and SOWs for clinical operations and products to ensure smooth partnership implementation. Articulating account specific regular reporting needs to product. Setting up initial milestones + a recurring cadence to checking with the customer. Oversee buildout of initial workflows, trainings, and cadence of peer visits to community provider sites identified by the partner. Gather documents from external partners for internal teams (i.e. billing docs from providers for corporate team, and claims data to do our own analysis). Review Marigold metrics against contract expectations regularly and communicate across teams to ensure contract is satisfied; ensure contractual scope of work is executed appropriately by clinical teams
• Partnership Management: Build and maintain meaningful relationships with customer partners. Serve as the voice of the customer when communicating needs and priorities to product and data science. Gathering member stories/data to help partners understand the value of our service. Set agendas for partnership meetings, inviting relevant internal stakeholders to present, and leading internal prep; build decks to support monthly/quarterly meetings with plans and providers. Serve as the feedback loop and communication channel between partner/customer and internal teams (Product, Clinical Ops). Work with product and data teams to provide partner perspective in internal roadmap planning and define metrics/reporting for each partnership; ensure integrity of data in all external reporting (critical in markets with multiple paying partners). Lead the production of copy for p co-branded collateral inclusive of member facing text/engagement
• Reporting, Schedule and Location: This is a full-time opportunity to report to our Principal Advisor, Policy and Partnerships. Most team members work virtually from home and are located on the east coast and internationally. You can work remotely anywhere in the US. Most team members work virtually from home and are located on the east coast and internationally. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours. 

What You Bring

• 10+ years of experience working in the healthcare/account management space 
• 5+ years working directly with health plans or large provider organizations
• Must have experience managing health plan partnerships 
• Commercially savvy; can design complex yet clear partnership arrangements and manage the contracting processing effectively
• Prior experience leading a team/strong people management skills 
• Stays up to date on the healthcare ecosystem, players, regulations, and trends; proactively identifies and qualifies issues as opportunities. Prefer candidates with Medicaid experience.
• Strategic thinker and self-starter - able to proactively identify opportunities and execute to maximize value for the partners value and drive growth for Marigold
• Effective relationship builder with both internal team members and external stakeholders, executives, and individuals up and down an organization
• Solution and outcome oriented; detail oriented and analytical
• Able to provide clear direction and priorities, taking the lead to resolve problems; keeps themselves and others accountable to timely delivery of commitments
• Ability to simultaneously manage and prioritize multiple projects and customers, keeping all stakeholders updated on expectations
• Comfortable in fast-paced and rapidly changing startup environments.
• Excellent communicator in all form: written, verbal, sync, and async 

Compensation, Benefits & Culture

• The base salary range for this role is $140k - $160K, depending on experience.
• Stock options 
• Comprehensive healthcare coverage, including fully covered premiums for individuals and 50% coverage of premiums for any dependents 
• A $1000 annual dedicated mental health benefit
• 4 weeks of Vacation time, plus separate sick leave, and company holidays
• Computer and equipment provided
• Company travel budget and professional development budget as needed

Interview Process

After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we’re a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our leaders to get to know you. 

If we jointly decide to move forward, you can plan to (virtually) attend a 45-60 video interview with a member of the Business Development team. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs. 

If you complete interviews, we will provide a decision or clear next step within five business days. We are ready to hire as soon as we find the right candidate. We can’t wait to meet you! 

More About Our Company

Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.

Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year. 

Our core values are authenticity, candor, andambition. Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.

Marigold Health is an equal opportunity employer.

Questions? Email courtney [at] marigoldhealth.com for more info.