Top Senior Customer Success Jobs

Lead executive relationships for health system and payer accounts to drive adoption, retention, and measurable ROI of Mytonomy Cloud. Own account strategy, QBRs, executive communications, expansion, adoption risk mitigation, metrics reporting, and cross-functional coordination with Product and leadership.

Lead customer experience for a new product line: manage a book of merchants, drive adoption and expansion, build playbooks and enablement, influence product roadmap, and own data-driven reporting to scale customer success.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Lead a small Customer Success team delivering SaaS energy management solutions to strategic utility customers worldwide. Manage client engagement, complex rollouts, project planning, adoption, retention, success metrics, and expansion opportunities. Collaborate with Sales and internal stakeholders, present engagement status, translate customer requirements into successful implementations, and develop management skills toward becoming a Director of Customer Success.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead delivery and orchestration of Customer Success Contracts, build executive and technical customer relationships, align Microsoft cloud solutions (Azure, Modern Work, Dynamics, M365) to business outcomes, drive adoption and consumption, run program planning and reviews, mitigate blockers, manage escalations, and enable long-term retention and growth across enterprise accounts.

Own a portfolio of enterprise hospitality accounts to drive adoption, retention, and expansion. Build executive relationships, lead strategic conversations and EBRs, identify risks and growth opportunities using customer data, and collaborate cross-functionally to deliver measurable customer outcomes and revenue growth.

Lead customer success for robotics deployments: manage onboarding, training, support, and program delivery. Build strategic customer relationships, analyze KPIs, recommend improvements, drive expansions, and coordinate cross-functional teams to ensure successful deployments and retention.

The Head of Customer Success will lead the customer success team, implement strategies to enhance satisfaction, and manage key client relationships.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Co-lead Customer Success enablement across Scale, High-touch, and Enterprise. Build onboarding, training, playbooks, and coaching programs. Partner with CS leadership to set priorities, measure CSM performance, diagnose gaps, and drive programs end-to-end to improve retention, expansion, and customer health.

Manage customer health and retention across a diverse portfolio, design onboarding programs, navigate stakeholder relationships, and experiment with AI workflows.

The Customer Success Manager will oversee customer health and retention, design onboarding programs, navigate stakeholder relationships, and partner with Sales to drive account expansion.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Serve as strategic customer success lead for large law firm accounts, driving adoption of LexisNexis drafting, research, analytics, and AI workflows. Build trusted relationships, create success plans, use usage and health data to improve retention and expansion, partner cross-functionally, and provide product feedback to inform enhancements.

Manage post-sale success and retention of enterprise customers, ensuring measurable ROI from the software. Collaborate with various teams to address customer needs and drive expansions.

Lead customer implementation, onboarding, and first-line technical support for enterprise SaaS clients. Conduct kickoffs, troubleshoot issues, monitor support channels, escalate to Engineering, provide product feedback, and partner with Product and Design to improve customer experience and retention.

Manage a portfolio of law-firm and corporate legal clients to drive adoption, retention, and expansion of DeepJudge's AI-powered enterprise search. Lead onboarding, training, stakeholder and project coordination, business reviews, issue resolution, and surface client feedback to inform product. Promote ROI and upsell opportunities while ensuring high client satisfaction.

Lead strategic success and engagement across enterprise and public sector accounts. Drive onboarding, adoption, expansion, renewals, and executive business reviews. Develop success plans, identify automation opportunities, coordinate internal resources, surface product feedback, and mitigate customer risk to increase platform usage and customer value.

Manage a portfolio of complex Growth and select Enterprise B2B SaaS accounts, owning retention and expansion for a $1M+ ARR book. Lead executive business reviews and renewal negotiations, build cross-functional relationships, develop team playbooks, mentor CSMs, partner with RevOps and Finance on contract and pricing, and advocate customer needs in product roadmap discussions.

Owns post-sale operational understanding and account outcomes for automated gate systems. Leads go-live and hypercare, manages steady-state SLAs and metrics, diagnoses issues, translates operational friction into product requirements, and identifies expansion opportunities across a national yard portfolio.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

The Senior Customer Success Manager ensures customers realize the full value of Proofpoint's products, maximizes renewals, and drives successful deployments. This role involves communication with customers and internal teams while managing Customer Success Plans and addressing any customer issues.