Top Senior Level Customer Success Jobs in Washington DC,

The Customer Success Associate Director will manage customer relationships, ensuring effective adoption of CommerceIQ's platform. Responsibilities include understanding customer needs, managing advertising budgets, performing data analysis for strategic insights, and collaborating with internal teams. This role requires strong communication skills and experience with enterprise-level retail media campaigns.

The Systems Support Engineer will provide technical support to business customers, assisting with software installation, troubleshooting technical issues, and ensuring product quality is tracked and resolved efficiently. The role involves clear communication both to customers and within the engineering team regarding resolutions and updates on cases.

The Senior Technical Advisor role focuses on optimizing customer service by resolving technical issues related to beverages equipment, supporting field technicians, and managing customer inquiries. Responsibilities include troubleshooting, documenting service issues, providing maintenance support, and ensuring maximum customer uptime.