Top Senior Customer Success Jobs in Washington, DC

As a Customer Success Manager at PagerDuty, you will manage customer relationships, drive retention, and ensure successful adoption of PagerDuty's services while collaborating with internal teams to enhance customer satisfaction.

The Senior Customer Success Manager is responsible for driving business impact for complex clients, ensuring alignment with their goals, and managing resources effectively. This role involves strategic accountability, stakeholder management, and risk mitigation, leveraging deep knowledge of Salesforce and MuleSoft solutions to enhance customer value and advocate for their needs.

Lead customer- and partner-facing operations for strategic global public sector accounts, driving adoption, renewals, expansion, and cross-functional coordination. Manage post-sale lifecycle, resolve issues, build scalable success processes, and provide product feedback to engineering to maximize mission outcomes.

Manage GRC services delivery for Federal agencies, oversee program strategy, ensure customer satisfaction, handle resource needs, and lead operational improvements.

The Sr. Customer Success Manager - Federal will enhance relationships with government clients, ensuring customer satisfaction and retention while aligning technical solutions with business objectives.

The Customer Success Programs Manager will lead programmatic customer success initiatives, focusing on AI-powered customer engagement and measure impact through data. Responsibilities include building programs, running live engagements, and collaborating across teams to enhance effectiveness and drive customer outcomes.

The Customer Success Engineer acts as a trusted advisor, driving customer success and engagement throughout the lifecycle, ensuring customer value and managing relationships across various technical functions.

Lead and develop a team of Customer Success Managers, ensuring effective engagement, portfolio health, and collaboration with cross-functional teams to enhance customer experiences and drive outcomes.

The Customer Success Manager will onboard SaaS customers, drive product adoption, monitor account health, and collaborate cross-functionally to enhance customer experience.

The Senior Customer Success Manager will act as a strategic partner for enterprise customers in the gaming sector, focusing on customer advocacy, success planning, engagement leadership, and operational excellence to ensure measurable outcomes and retention.

The Strategy & Operations Lead will enhance Customer Success operations by designing processes, analyzing metrics, and collaborating with various departments to improve customer outcomes and growth.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

Lead customer success for significant government partnerships, drive renewals, provide technical advice, and support client enforcement efforts in trade integrity and border security.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

The Senior Customer Success Manager oversees customer lifecycle management, ensuring satisfaction and driving portfolio growth within Public Sector accounts. Responsibilities include strategic advising, relationship management, project management, and mentoring other CSMs.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

The Customer Success Manager will ensure customer satisfaction and retention by facilitating communication with clients, tracking product usage, and managing onboarding and renewals. Responsibilities include relationship management, handling customer feedback, and collaborating with internal teams for successful outcomes.

The Director of Customer Success will lead and scale a high-performing team, ensure customer adoption and outcomes, manage executive relationships, and optimize team operations with a focus on delivering measurable business impact for enterprise clients.

The Customer Success Manager II manages customer accounts, ensuring satisfaction and retention. Responsibilities include onboarding, training, relationship management, and collaborating with internal teams to enhance customer experience.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.