Top Senior Level Customer Success Jobs in Washington DC,

Develop and execute strategy for Customer Success Operations team, drive technology deployments, operational processes, and reporting for maximum productivity and success.

Seeking a Senior Director, Client Service for the Health+ Business Unit, responsible for managing strategic healthcare client accounts, building strong client relationships, and driving enterprise growth initiatives. Must oversee account growth, guide strategy teams, promote integrated solutions, and collaborate with internal teams for business development. Requires proactive client communication, financial stewardship, and Salesforce expertise.

Seeking a strategic and dynamic Director of Customer Support Systems to oversee the evolution and optimization of customer-facing systems. This role involves strategic leadership, systems optimization, cross-functional collaboration, team development, vendor management, performance metrics, compliance and security, budget management, and cultural principles embedding.

The Vice President, Global Customer Success will be responsible for driving the success, satisfaction, and retention of the global Enterprise customer base. This role involves strategic leadership, customer retention and growth, team leadership and development, and customer advocacy and experience.

Join GAMA-1 Technologies, LLC as a GIS Specialist to support the NWS Office of Water Prediction’s HydroVIS system, administer EGIS solutions, and manage geospatial services. Develop open source and COTS EGIS solutions leveraging Esri ArcGIS Enterprise capabilities. Responsibilities include GIS analysis, software patch management, account management, security patch deployment, and implementing GIS solutions. Requires strong communication skills, AWS knowledge, and analytical abilities.

Chronosphere is looking for a Customer Success Architect with 5+ years of experience in Technical Account Management, Customer Success Management, Consulting, Solution Architect, or another customer-facing role. The role involves being a trusted advisor, expanding networks, detecting risks, prescriptive selling, onboarding, and advocating for customers.

As a Strategic Customer Success Manager at Smartcat, you will be responsible for owning a portfolio of 15-20 Strategic Accounts, driving utilization, adoption, and expansion across the enterprise. Your key outcomes include reaching quarterly objectives, accelerating engagement with users, uncovering growth opportunities, and partnering with various teams to enable growth. Requirements include 5+ years in customer success, project management background, and strong data analysis skills.