Top Senior Customer Success Jobs in Washington, DC

As a Customer Success Manager at PagerDuty, you will manage customer relationships, drive retention, and ensure successful adoption of PagerDuty's services while collaborating with internal teams to enhance customer satisfaction.

The Customer Success Programs Manager will lead programmatic customer success initiatives, focusing on AI-powered customer engagement and measure impact through data. Responsibilities include building programs, running live engagements, and collaborating across teams to enhance effectiveness and drive customer outcomes.

Serve as strategic advisor to government customers for Anthropic's Claude products, driving adoption, change management, compliance alignment (FedRAMP/IL5/HIPAA), usage optimization, ROI measurement, and cross-functional advocacy to expand mission-focused AI deployments.

The Strategy & Operations Lead will enhance Customer Success operations by designing processes, analyzing metrics, and collaborating with various departments to improve customer outcomes and growth.

Lead customer success for significant government partnerships, drive renewals, provide technical advice, and support client enforcement efforts in trade integrity and border security.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

Lead named enterprise accounts on Salesforce Signature Success Plans, drive renewals and expansion, build executive relationships, execute customer success strategies, monitor health metrics, resolve escalations, and coordinate cross-functional teams to maximize customer value from Salesforce and AI-enabled platforms.

The Customer Success Manager drives value realization for strategic accounts, facilitating collaboration between teams and ensuring customer satisfaction. Responsibilities include managing relationships, executing success plans, and monitoring customer health metrics.

The Customer Success Manager II drives success and growth for enterprise customers, focusing on account management, product adoption, and customer advocacy while collaborating with internal teams.

The Senior Customer Success Business Partner manages enterprise customer relationships, driving ROI through strategic partnerships, adoption, and account expansion while ensuring customer satisfaction and loyalty.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Manage complex customer relationships in the DoD, Intelligence Community, and Federal sectors, focusing on compliance, strategic customer leadership, and cross-functional collaboration.

The Head of Programmatic Customer Success will define and implement strategies for customer engagement, utilizing AI to optimize customer journeys, ensuring scalable adoption without direct customer management. Responsibilities include designing programs, establishing metrics for success, experimenting to drive behavior change, and hiring a high-performance team.

The Senior Customer Success Manager will manage strategic relationships within the DoD, IC, and Federal agencies, ensuring compliance and effective identity management. Responsibilities include customer leadership, compliance navigation, collaboration with teams, driving adoption, and mitigating renewal risks.

The Director of Customer Success will lead and scale a high-performing team, ensure customer adoption and outcomes, manage executive relationships, and optimize team operations with a focus on delivering measurable business impact for enterprise clients.

The Sr. Customer Success Manager for Federal will develop customer relationships, ensure satisfaction, drive results and manage interactions with federal agency clients. This role involves understanding government compliance and delivering innovative solutions to meet client needs, requiring strong communication and problem-solving skills.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.