Top Senior Customer Success Jobs in Washington, DC

Lead onboarding, adoption, and growth for enterprise customers using Moveworks. Build executive relationships, quantify business value, drive product feedback, and coordinate cross-functional teams to ensure successful deployments and long-term engagement.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

Manage a portfolio of Enterprise accounts to maximize lifetime value and retention. Advise on complex MongoDB architectures, drive revenue realization, run business reviews, influence product and cross-functional teams, mentor peers, and ensure accurate forecasting and account hygiene.

Own the full success lifecycle for complex federal agency accounts, including onboarding, adoption, strategic planning, executive reviews, training, expansion, and relationship management. Navigate government procurement, compliance requirements, stakeholder hierarchies, and lengthy renewal cycles. Translate customer feedback and usage data into business value narratives and actionable product insights while partnering with Sales, Product, Engineering, and Support.

Own a portfolio of healthcare clients, serving as a strategic advisor and driving engagement, outcomes, adoption, and long-term partnerships. Lead business reviews, align digital health solutions with client goals, translate data into recommendations, optimize programs, and address performance gaps. Collaborate with Product, Implementation, and Sales teams to advocate for clients and support renewals and expansion. The role requires customer success, practice management, labor union, healthcare benefits, and employer-sponsored healthcare experience.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Manage customer adoption, onboarding, renewals, and expansion for Illumio’s cybersecurity platform across public-sector accounts. Build trusted relationships with executive and technical stakeholders, define success outcomes, conduct executive business reviews, develop strategic adoption roadmaps, monitor account health, forecast renewals, identify growth opportunities, and coordinate cross-functional teams to resolve product gaps and deliver customer value.

Manage strategic relationships with large prosecutor and public defender customers. Drive platform adoption, create success plans, coordinate escalations, communicate milestones to leadership, deliver training, support implementations, share justice-sector best practices, and identify account expansion opportunities with Sales. The role requires deep justice or legal-sector expertise, stakeholder engagement, project management, process improvement, data analysis, and strong communication skills.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Serve as the strategic Customer Success Manager for a top enterprise account, driving adoption of Anthropic products (API, Claude Code, Cowork). Build executive relationships, create account success plans, scale consumption, identify new use cases, lead change management and enablement, and surface customer insights to inform product and research priorities.

Serve as a strategic Customer Success Manager for Systems Integrators, driving adoption of Claude products (API, Claude Code, Claude for Enterprise). Build executive relationships, optimize usage and expansion across consumption and seat-based models, develop change management and enablement programs, document ROI, and inform product and GTM strategy while managing lifecycle and scalable engagement playbooks.

Serve as strategic Customer Success Manager for Financial Services clients, driving adoption of Claude products (API, Claude Code, Claude Enterprise), monitoring usage, identifying optimizations and expansion opportunities, executing change management and enablement programs, documenting ROI and business outcomes, owning account success plans and QBRs, and developing scalable playbooks to maximize customer value and product impact.

Lead strategic customer success for large enterprise accounts: build C-level relationships, drive adoption and renewals, execute success plans and SBRs, coordinate cross-functional teams, surface product feedback, and identify expansion opportunities to maximize customer value.

Lead a Healthcare customer portfolio to drive adoption, retention, and expansion of Workday SaaS products. Develop success plans, oversee SaaS implementations, resolve escalations, liaise with Product and Professional Services, and build executive relationships to ensure customer value and advocacy.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

Lead strategic customer success for nonprofit/NGO Marketing & Commerce customers on Salesforce. Serve as single point of accountability for Signature deliverables, drive adoption of Marketing Cloud features, manage technical and executive stakeholders, identify risk and expansion opportunities, conduct quarterly reviews, use AI agents for efficiency, and coordinate cross-functional responses to major incidents to protect revenue and ensure renewals.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.