Top Senior Customer Success Jobs in Washington, DC

Lead strategic advisory and post-sales engagement for a portfolio of Enterprise accounts. Drive retention, revenue realization, and customer advocacy by building executive relationships, managing account strategy, assessing technical health, mitigating risk, and coordinating cross-functional resources. Mentor team members, influence product roadmap with customer insights, and ensure consistent forecasting and operational hygiene to maximize long-term customer value.

Lead global Customer Success, Professional Services, and Renewals across Direct, Channel, and Data-as-a-Service motions. Drive onboarding, adoption, time-to-value, retention, renewals, and expansion. Build a unified operating model, scale channel and DaaS success motions, improve renewal predictability, and partner with Product, Sales, and Solutions Engineering to surface adoption blockers and enterprise readiness gaps.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

The Head of Programmatic Customer Success will define and implement strategies for customer engagement, utilizing AI to optimize customer journeys, ensuring scalable adoption without direct customer management. Responsibilities include designing programs, establishing metrics for success, experimenting to drive behavior change, and hiring a high-performance team.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

The Customer Success Programs Manager will lead programmatic customer success initiatives, focusing on AI-powered customer engagement and measure impact through data. Responsibilities include building programs, running live engagements, and collaborating across teams to enhance effectiveness and drive customer outcomes.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

The Strategy & Operations Lead will enhance Customer Success operations by designing processes, analyzing metrics, and collaborating with various departments to improve customer outcomes and growth.