Top Senior Level Customer Success Jobs in Washington DC,

The Senior Technical Success Manager at Snyk engages with customers to integrate security into their Software Development Life Cycle. Responsibilities include building relationships with customer engineering teams, designing onboarding programs, advocating for customer needs, and facilitating customer interactions to enhance satisfaction and product adoption.

The Senior Principal Customer Success Manager at PagerDuty builds and fosters executive-level relationships with customers, guiding them in their digital journey and ensuring the adoption of PagerDuty products. They are responsible for risk identification, managing customer portfolios, delivering business value, and representing the customer's voice to inform product development.

The Director of Customer Support Systems leads strategic initiatives for optimizing customer support and partnership systems. This role requires collaboration with various teams to ensure seamless integration and alignment with business goals, mentorship of staff, vendor management, and the establishment of performance metrics for success measurement.

Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.

The Senior Manager of Client Success will lead a team to drive measurable outcomes for clients by enhancing employee financial wellness. Responsibilities include managing client relations, developing retention strategies, and overseeing team performance to achieve KPIs and success plays. This role involves significant collaboration with sales, marketing, and leadership to enhance customer satisfaction and retention.

As a Technical Trainer, you will develop and deliver training programs for employees, create training materials, assess training needs, and ensure employees can effectively use the company’s technology tools. This involves collaborating with subject matter experts and continually refining the training processes based on feedback.

As a Support Engineer at GitLab, you'll support customers by troubleshooting complex issues in their GitLab environments, collaborating with various teams to resolve these issues, and contributing code fixes. You'll also document processes and part-take in hiring new team members.