Top Senior Customer Success Jobs in Washington, DC

Manage enterprise healthcare customer relationships, drive Workday product adoption, develop success plans, oversee SaaS implementations, resolve escalations, and align executives and internal teams. The role requires deep SaaS and healthcare expertise, Workday or comparable enterprise application experience, strong communication skills, and the ability to support customer retention, expansion, and advocacy. Travel up to 30% is required.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Own strategic relationships with complex enterprise customers, driving platform adoption, retention, growth, and measurable security outcomes. Analyze customer data, resolve complex challenges, guide customers through change, and advise on vulnerability disclosure and bug bounty programs. Partner with Sales, Product, and Technical Services on expansions and customer initiatives. Contribute to scalable customer success practices, mentor colleagues, and improve customer experience across the organization.

Own customer success for Salesforce Marketing Cloud Next Signature customers, serving as a trusted advisor and coordinating deliverables, adoption, renewals, and expansion. Lead migrations from legacy marketing platforms, facilitate technical discovery and design workshops, guide Data Cloud and consent strategies, monitor platform health, manage incidents, and align business and technical stakeholders. Develop success plans, drive feature adoption, communicate risks, and collaborate with Sales, Engineering, Product, partners, and implementation teams.

Manages strategic public-sector customers using Tableau and Salesforce, serving as the primary accountability point for adoption, value realization, renewals, expansion, technical health, and incident coordination. Builds executive relationships, tracks platform usage, leads enablement and business reviews, recommends improvements, and translates technical concepts into business outcomes. Escalates complex data, integration, automation, and configuration issues while partnering with Sales, Engineering, and Product teams.

Manage client relationships throughout the partnership lifecycle, driving retention, growth, renewals, adoption, and satisfaction. Oversee contracts, billing coordination, reporting, KPI monitoring, and performance reviews. Provide strategic recommendations, lead client engagements, support onboarding and field adoption, and collaborate with sales, field leadership, and internal teams to address feedback and expand programs.

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Own customer onboarding, deployment, adoption, and ongoing value realization for a cybersecurity platform. Build repeatable customer lifecycle processes, success metrics, playbooks, documentation, and enablement programs. Monitor customer health, resolve adoption blockers, coordinate technical implementations, and translate customer feedback for Product and Engineering. Help establish and grow Zip Security’s Customer Success function, including hiring and developing future team members.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

Manage strategic enterprise customer relationships for AI-driven SaaS solutions serving financial institutions and public-sector clients. Responsibilities include onboarding, customer presentations and training, ongoing support, expectation management, and advocacy throughout the client lifecycle. Partner cross-functionally with Customer Success, Product, Data Science, Engineering, and Sales teams to meet customer commitments, project milestones, and contractual timelines while driving satisfaction and measurable client value.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Own the full success lifecycle for complex federal agency accounts, including onboarding, adoption, strategic planning, executive reviews, training, expansion, and relationship management. Navigate government procurement, compliance requirements, stakeholder hierarchies, and lengthy renewal cycles. Translate customer feedback and usage data into business value narratives and actionable product insights while partnering with Sales, Product, Engineering, and Support.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.