Top Senior Level Customer Success Jobs in Washington DC

The Principal Customer Success Manager leverages deep product, business, and industry knowledge to partner with customers and guide them to accelerate the business value they receive and return from their investment with BlackLine. They work directly with customers to optimize their adoption and expansion of BlackLine automation capabilities.

Join the dynamic team at Loom (Atlassian) as a Loyalty Advocate, empowering customers to revolutionize communication strategies. Responsibilities include ensuring adoption, revenue retention, and growth within a dedicated portfolio. Key focus on trust-based relationships and enhancing video communication through Loom. Seeking proactive and ambitious advocates to drive success.

The AML Sanctions Compliance Senior Specialist will be responsible for overseeing sanctions screening and reporting program, conducting investigations, ensuring compliance with regulatory requirements, and supporting general Client Investigations Unit activities.

The AMS Customer Advocate at ServiceNow will work with the Americas President to design and execute the AMS Customer Engagement program. Responsibilities include leading executive-level customer engagements, optimizing customer interactions, tracking action items, and deepening strategic relationships. The goal is to increase customer intimacy and contribute to the overall AMS ServiceNow growth strategy.

Manage the relationship with call center vendor operations, ensure service levels are met, identify issues and drive changes, collaborate with internal teams, oversee escalations, and lead workforce.

As a Success Manager, you will be the driving force in helping our providers maximize their experience on Zocdoc.

Join a fast-growing Boston-based software startup specializing in energy efficiency solutions. Seeking a Senior Customer Success Manager to ensure clients maximize value from technology and services. Responsibilities include onboarding, building relationships, providing training and support, and advocating for customer needs within the company. Ideal candidates have 5-10+ years of customer-oriented experience, familiarity with residential construction and energy efficiency industries, and a Bachelor's degree. Must possess excellent communication, organizational, and technology skills, as well as key personal traits such as problem-solving abilities, analytical mindset, and high energy.