Top Senior Customer Success Jobs

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Drive adoption, value realization, and measurable outcomes; define success criteria; advise revenue, marketing, and operations stakeholders; lead business reviews, renewals, and expansion opportunities; and share customer insights to influence product direction and scalable success playbooks.

Own a portfolio of enterprise and high-ARR customers from onboarding through renewal and expansion. Build executive relationships, develop success plans, drive product adoption, identify upsell and cross-sell opportunities, and communicate customer feedback to Product. The role partners with Sales, Product, and Support, demonstrates technical SaaS products, and mentors junior Customer Success Managers while contributing to retention, revenue growth, and customer loyalty.

Own onboarding, adoption, renewals, and expansion for enterprise and government accounts using a software supply chain security platform. Build stakeholder relationships, configure integrations and security workflows, monitor account health, troubleshoot databases, APIs, JSON, and BOM data, and relay customer feedback to Product and Engineering. Partner with Sales on account strategy, create customer-facing success materials, and use scripting and AI tools to support reporting and issue resolution. Periodic customer travel is required, particularly to the Washington, D.C. area.

Manage a portfolio of enterprise accounts, driving customer satisfaction, retention, renewals, expansion, product adoption, and account health. Serve as a strategic advisor and customer advocate, deliver training, identify risks, develop mitigation plans, and collaborate cross-functionally with Legal Ops, Legal, Finance, and IT stakeholders. Contribute to best practices, scalable customer programs, onboarding, interviewing, and coaching while translating customer needs into product and process improvements.

Manage a portfolio of legal AI customers to drive adoption, create success plans, transform legal workflows, lead executive reviews, reduce churn, identify expansion opportunities, and advocate customer needs to Product and Engineering.

Supports academic and government customers across pre- and post-sales activities for Clarivate’s research analytics solutions. Builds trusted relationships, demonstrates solution value, supports renewals, conducts onboarding and refresher sessions, presents at events, coordinates webinars, and partners with Sales, Product, Marketing, and Customer Success teams to drive adoption, retention, growth, and customer outcomes.

Manage a portfolio of strategic enterprise accounts to drive adoption, retention, renewals, expansion, and advocacy. Identify risks and opportunities, run business reviews and workshops, coordinate cross-functional resolution, generate upsell revenue, and advise customers on best practices and product roadmap.

Leads Customer Success Specialists responsible for onboarding, training, servicing, support, adoption, retention, satisfaction, and customer growth for the M&T Nota platform and banking services. Builds scalable remote servicing processes, tools, and capabilities; monitors performance metrics and customer feedback; partners with Product, Engineering, Sales, Marketing, and Banking teams to improve products and service delivery; advises senior management; and ensures adherence to risk, regulatory, audit, and internal control standards.

Manage and coach Client Success Managers while overseeing a high-value portfolio of public school clients. Drive client satisfaction, product adoption, renewals, retention, and upsell opportunities. Build stakeholder relationships, resolve escalations, maintain accurate Salesforce and Totango records, manage renewal and growth pipelines, and develop best-practice resources. The role is fully remote within the United States and requires travel as needed.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Lead and scale Esper’s Customer Success function, owning customer adoption, health, renewals, retention, expansion, support coverage, and customer advocacy. Build scalable CS processes, playbooks, operating rhythms, and reporting while partnering with Sales, Professional Services, Product, Engineering, and executives. Serve as a trusted advisor to government customers, improve time-to-value, manage risks, and drive predictable renewal outcomes.

Own strategic relationships with large enterprise SaaS customers from onboarding through adoption, renewal, and expansion. Develop account plans, build executive relationships, define measurable success outcomes, drive platform adoption, identify risks, lead business reviews, and support growth opportunities. Partner cross-functionally with Account Management, Product, Marketing, and Support while advising customers on AI strategy, governance, workflow transformation, and digital marketing operations.

Own long-term customer success for a healthcare AI medical scribe product. Build relationships with clinicians, administrators, and IT stakeholders; drive product adoption, monitor usage, conduct strategic reviews, deliver training, manage renewals, resolve issues, and ensure timely payments. Partner with implementation, support, product, engineering, and finance teams to improve customer outcomes and scalability. Mentor junior team members and travel 20–30% for onsite client engagements.

Lead Sprig’s Customer Success organization across CSM and CSE teams, owning retention, adoption, expansion, customer health, and NRR outcomes. Develop strategy, coach teams, support strategic enterprise accounts, guide renewals and expansions, oversee technical onboarding and implementation, and strengthen executive relationships. Partner with Sales, Product, and Engineering to remove customer barriers and translate feedback into product improvements while building a scalable, high-performing customer success function.

Own a portfolio of Tier 1 enterprise SaaS accounts, driving retention, adoption, measurable outcomes, executive business reviews, stakeholder alignment, renewal readiness, expansion signals, and save plans. Partner with Key Account Directors on account strategy and use AI tools, Gong, and Salesforce to research accounts, identify risks, prepare reviews, and demonstrate platform ROI.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand product expertise. Act as a trusted advisor and customer advocate while identifying opportunities to improve client value across Intapp’s software suite.

Manage a $5M+ ARR portfolio of 20–25 enterprise accounts, developing success plans, driving adoption, retention, executive engagement, renewals, and expansion. Lead business reviews and workshops, identify churn risks, forecast retention, negotiate upsells, advise on Contentstack implementations, mentor CSMs, use AI and customer-success tools, and collaborate cross-functionally to improve customer outcomes and commercial growth.

Manage a portfolio of B2B payments customers from onboarding through ongoing adoption and optimization. Build stakeholder relationships, lead vendor enrollment campaigns, increase electronic payment usage and program spend, and identify expansion opportunities. Serve as a strategic advisor, track customer health and revenue metrics, provide reporting, resolve issues, and coordinate with internal teams and Bottomline to deliver strong customer outcomes, retention, and growth.

Own the success, retention, and growth of a portfolio of health plan clients. Manage senior relationships, lead business reviews, monitor performance, identify risks, resolve operational issues with cross-functional teams, analyze client data, and execute account expansion opportunities.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Own strategic enterprise customer accounts from onboarding through renewal and expansion. Build executive relationships, lead QBRs, manage account health, coordinate internal teams, standardize deployments, support training and adoption, resolve complex challenges, and represent customer needs internally. The role also drives renewals, expansion opportunities, case studies, and executive advocacy across construction and data center customers, with travel to customer sites up to 25%.

Leads a team of Strategic Customer Success Managers serving complex enterprise accounts. Owns the strategic customer success playbook, customer adoption, value realization, renewals, retention, and portfolio growth. Builds executive relationships, aligns Sales, Product, and Services teams, monitors account health using data and customer insights, manages risks, and resolves escalations. The role also helps define Trimble’s strategic account model and establishes best practices for global construction technology customers.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.