Top Senior Customer Success Jobs

The Customer Success Strategy & Operations Lead will enhance systems and processes across departments to boost customer activation and retention while analyzing data and driving actionable insights for operational excellence.

The Senior Customer Success Manager leads customer interactions to enhance adoption of Brightree products, ensuring value through strategy alignment, performance monitoring, and relationship management.

As an Enterprise Customer Success Manager, you will manage a portfolio of global enterprise accounts, driving revenue, retention, problem solving, and relationship management through strategic partnerships and data-driven insights.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

Manage post-sale customer experiences for Cobalt and support for Catalyst, leading a team to enhance retention and expansion through AI-driven operations.

Lead post-sales efforts for enterprise accounts to drive adoption, retention, expansion, and advocacy. Build executive relationships across data, engineering, product, and BI; run QBRs/EBRs; monitor customer health signals; mitigate risk; influence product roadmap with customer feedback; and own renewals and expansion to reduce churn and grow revenue.

The Strategic Customer Success Lead manages enterprise accounts, ensures customer value and adoption of AI tools, and provides strategic guidance in campaign strategies and measurement.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

As a Customer Success Manager, you will manage customer projects, ensure satisfaction, drive growth in accounts, and implement solutions effectively.

Manage customer projects in manufacturing maintenance, ensuring satisfaction and expansion through operational excellence and training.

Manage and grow client relationships for a supply-chain SaaS platform by delivering tailored training, driving platform adoption, identifying direct-material cost savings, supporting strategic negotiations, promoting new features, and collaborating with product teams to enable upsells and improve client outcomes.

As a Customer Success Manager, you will manage customer projects in the manufacturing maintenance sector, ensuring satisfaction and driving operational excellence.

Manage customer projects in manufacturing maintenance, ensuring satisfaction and operational excellence while driving relationship growth and ROI.

The VP of Customer Success leads customer growth, P&L performance, and strategic account management while collaborating across teams to drive profits and customer satisfaction in a complex automotive aftermarket environment.

Lead and develop a team of Customer Success Managers to drive product adoption, retention, renewals, and customer outcomes. Act as a player-coach handling escalations, enforce standard work and CRM data quality, track KPIs, partner cross-functionally, and lead continuous improvement for scalable Customer Success operations.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Serve as the named technical owner for a strategic customer, managing end-to-end GPU infrastructure (compute, networking, storage, facilities). Lead incident lifecycle, RCAs, RMA coordination, observability, capacity expansions, and cross-functional escalation while driving technical roadmaps and executive communications.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

The Senior Customer Success Specialist manages customer relationships for the Tax and Accounting division, ensuring clients achieve value through onboarding, engagement, and renewal processes while acting as a liaison with internal teams.

Lead global Customer Success for the Corporates and Consulting business, defining strategy, building high-performing managers and reps, driving adoption and renewals (with emphasis on GenAI), scaling digital success programs, creating playbooks and data-driven operations, and partnering cross-functionally to improve customer outcomes and retention.

Manage a portfolio of law-firm and corporate legal clients to drive adoption, retention, and expansion of DeepJudge's AI-powered enterprise search. Lead onboarding, training, stakeholder and project coordination, business reviews, issue resolution, and surface client feedback to inform product. Promote ROI and upsell opportunities while ensuring high client satisfaction.