Top Senior Customer Success Jobs

Own relationships with a portfolio of enterprise customers, managing over $1M in ARR across 30+ accounts. Responsibilities include onboarding and training users, driving product adoption, demonstrating measurable business outcomes, resolving customer issues, coordinating with product and support teams, and identifying renewal and upsell opportunities. The role requires strong communication, program and change management skills, AI familiarity, technological proficiency, and customer success or SaaS experience.

Manage a portfolio of North American enterprise accounts across pre-sales pilots, onboarding, adoption, expansion, and renewal. Build customer success plans, drive first value, monitor account health, conduct QBRs, manage senior stakeholders, and identify expansion opportunities. The role requires professional services domain expertise, strong written communication, familiarity with customer success platforms, and experience working with emerging AI technology.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Leads a seven-person Customer Success team across named and pooled engagement models. Responsibilities include coaching, hiring, workload allocation, queue health, adoption, churn and downgrade reduction, escalation management, expansion opportunity identification, reporting, CRM data quality, and continuous improvement of CS plays and workflows. The role partners cross-functionally with Support, Product, Implementation, and Sales and requires up to 25% travel.

Manages client relationships and service delivery for managed security services engagements. Coordinates workstreams, contractual commitments, business reviews, reports, onboarding, remediation plans, and operational outcomes. Acts as the primary customer contact, communicates technical and investigative findings, supports renewals and budgeting, and identifies cyber and operational risks. Requires technical knowledge of cloud, networking, Windows, security operations, vulnerability scanning, and disaster recovery, with domestic travel up to 10%.

Manage enterprise customer relationships for Workday Adaptive Planning, driving adoption, value, retention, and issue resolution. Develop customer success plans, communicate product roadmaps, coordinate cross-functional support and services, facilitate executive-level meetings, and identify growth opportunities. The role requires customer-facing services or account management experience, Workday project management experience, executive relationship management, and travel of up to 30%.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Own retention, revenue growth, forecasting, executive relationships, renewals, commercial negotiations, and expansion for high-value government and insurance biller clients. Lead strategic business reviews, identify risks, advocate internally, coordinate cross-functional teams, and improve Customer Success processes. Requires payments expertise, complex contract negotiation experience, strong CRM discipline, and comfort with C-suite stakeholders. This remote or hybrid role involves approximately 25% travel and does not offer visa sponsorship.

The Customer Success Manager will enhance client relationships in the media sector, driving adoption and expansion while managing account health and NRR targets. They will navigate complex media ecosystems and lead strategy to prevent churn and ensure renewals.

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.

Own strategic enterprise customer relationships from pilot through adoption, renewal, and expansion. Build account plans, engage executive sponsors, lead business reviews, support deployments, drive commercial expansion, manage escalations, provide product feedback, and develop customer case studies. The role also helps establish the enterprise customer success playbook and requires 30–50% travel.

Serves as the primary user contact, leading onboarding, training, engagement, issue resolution, and ongoing customer support. Maintains customer success operations, records, handoffs, training resources, and learning materials. Monitors product usage, identifies trends, gathers user feedback, and shares insights to guide product improvements and customer success strategy. The role requires strong operational, analytical, interpersonal, and customer-focused skills in a hybrid San Francisco environment.

Own a portfolio of 80–100 EMEA customers, leading onboarding, adoption, ROI realization, technical issue resolution, training, and retention efforts. Partner cross-functionally with Sales, Marketing, and post-sales teams; provide customer updates, develop best practices and case studies, identify expansion opportunities, and coach customers on revenue, sales, marketing, and customer success operations. The role requires technical proficiency with JavaScript, HTML, CSS, Salesforce, and marketing automation platforms.

Serve as the primary customer advocate for the RigCLOUD platform, driving adoption, onboarding, training, retention, and expansion. Proactively resolve complex issues, analyze usage, document feedback, produce value reports, and collaborate with support, sales, operations, and development to optimize customer outcomes in oil & gas environments.

Leads and develops the US Customer Engagement Specialist team, setting strategy, goals, processes, and performance expectations to improve product adoption, engagement, support, customer health, and retention. Builds scalable proactive and reactive customer success practices, coaches team members, uses customer data to identify risks and opportunities, and partners with Account Management, Product, Marketing, Technology, and Data teams to improve customer outcomes.

Manage onboarding and ongoing relationships for SOC services customers. Serve as the primary customer contact, assess cybersecurity program needs, coordinate cross-functional projects, manage scope, schedules, resources, costs, risks, and deliverables, and present updates to executive stakeholders. Develop adoption roadmaps, identify expansion opportunities, establish repeatable processes, and support continuous improvement across engineering, IT, and cyber defense teams.

Leads Customer Success Operations for an enterprise SaaS business, overseeing renewal strategy, revenue protection, contract reconciliation, customer lifecycle frameworks, health scoring, dashboards, CRM data quality, and performance insights. Manages distributed team members and partners with Customer Success, Sales, Finance, and Product to improve retention, expansion, billing accuracy, operational scalability, and customer outcomes.

Manage strategic B2B SaaS accounts by driving onboarding, adoption, retention, executive relationships, quarterly business reviews, expansion opportunities, and commercial negotiations. Translate customer feedback into product insights, support custom Salesforce reporting and workflows, monitor account health, resolve issues, maintain CRM data integrity, and collaborate cross-functionally to maximize customer ROI.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Lead and scale Stellaromics’ Customer Success organization across biotechnology tools. Define lifecycle, retention, adoption, renewal, and expansion strategies; build scalable processes and self-service capabilities; manage KPIs, customer health, churn risk, and high-value accounts; mentor Field Application Scientists, Field Service Engineers, and Support Scientists; and collaborate with Sales, Product, Finance, Marketing, and Commercial Operations.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Serve as the primary customer success contact for hotel clients, helping them adopt, optimize, and expand use of the company’s SaaS platform. Responsibilities include strategic business reviews, data-driven coaching, renewal and expansion support, issue resolution, onboarding transitions, product feedback, and customer journey improvements. The role is remote, requires West Coast residence, executive-level communication, and travel up to 35% for client meetings and industry events.