Top Senior Customer Success Jobs

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Own a portfolio of enterprise accounts, build trusted relationships with VP- and CMO-level stakeholders, lead strategic business reviews, and support renewals and expansion. Monitor account health, interpret paid media performance data, diagnose issues, and translate insights into business outcomes. Partner cross-functionally to advocate for clients and help establish scalable customer success processes and playbooks.

Owns the post-sale lifecycle for enterprise accounts, driving adoption, value realization, retention, and renewals. The role manages success plans, stakeholder relationships, account health, risk mitigation, commercial negotiations, forecasts, and expansion handoffs. It coordinates cross-functional teams, leads business reviews, maintains accurate CRM and customer-success data, supports migrations and launches, and uses customer analytics, automation, and AI-enabled tools to improve outcomes and efficiency.

Own post-sales relationships for enterprise customers, leading onboarding, implementation, adoption, success planning, value realization, issue resolution, training, and account growth. Partner with technical, product, engineering, support, and sales teams to advocate for customers, resolve risks, drive renewals, and demonstrate business value. The role requires strong technical knowledge of cybersecurity and cloud environments, strategic autonomy, executive communication, and customer-facing enterprise experience.

Own a portfolio of 12–18 technical customer accounts, driving onboarding, product adoption, retention, expansion, and customer advocacy. Provide advanced product expertise, lead complex deployments and escalations, conduct executive business reviews, develop success plans, communicate product roadmaps, and translate customer feedback for Product and Engineering. The role also helps mature the Customer Success organization and requires technical experience with security products, cloud email, identity platforms, SQL, code, and API integrations.

Own success strategy, adoption, retention, and value realization for strategic enterprise customers using Fin’s AI platform. Build executive relationships, lead QBRs and implementation programs, develop AI automation roadmaps, analyze usage and performance, mitigate risks, support renewals and expansion, translate customer feedback into product improvements, and mentor other customer success managers.

Lead and scale UpCodes’ Customer Success function by managing and mentoring CSMs, building customer health scoring, setting retention and expansion KPIs, creating scalable playbooks and workflows, handling customer onboardings and escalations, and developing reporting dashboards and knowledge resources. The role combines hands-on customer leadership with team hiring, process development, cross-functional collaboration, and strategic planning.

Supports post-sale customer success for Amadeus hospitality distribution solutions by understanding customer goals, driving adoption, providing product guidance, troubleshooting issues, monitoring success metrics, conducting business reviews, and contributing to retention, renewals, and growth. The role builds trusted customer relationships and collaborates with Customer Success Managers and cross-functional teams to deliver business outcomes.

Manage and coach a revenue-owning Customer Success team serving mid-market and enterprise customers. Drive renewals, expansions, GRR, NRR, forecasting, and pipeline performance while acting as a player-coach on complex deals. Build and improve customer success processes, including QBRs, success planning, renewals, and forecasting. Partner with Sales, Product, and leadership to improve customer experience and go-to-market strategy.

Own commercial outcomes for strategic enterprise customers by driving retention, net revenue retention, measurable business results, product adoption, expansion, and churn prevention. Analyze customer health and usage data, advise senior stakeholders, influence product and go-to-market strategy, and mentor junior customer success managers.

Manage 10–20 enterprise healthcare accounts as a strategic advisor, driving adoption, retention, renewals, expansion, and measurable business outcomes. Develop success plans, conduct executive and quarterly business reviews, monitor account health, identify risks, support cross-sell opportunities, coordinate escalations, guide change management, and advocate for customer needs with Product and Engineering. Requires strong executive communication, consultative skills, data-driven decision-making, and SaaS customer success experience.

Manages customer engagement and service delivery for managed services accounts. Responsibilities include service reviews, performance reporting, issue escalation, renewals, upselling, customer presentations, sales support, KPI tracking, and coordinating technical, sales, and leadership teams. The role also develops customer success strategies and improves managed services offerings, with 10–15% travel to conferences, customer sites, and manufacturing locations.

Owns 20–25 enterprise customer accounts, driving retention, expansion, adoption, and measurable hiring outcomes. The role manages executive relationships, conducts business reviews, identifies growth opportunities with Sales, uses customer data to improve engagement, and advocates for enterprise customer needs internally. Candidates should have substantial enterprise Customer Success experience, strong business acumen, executive communication skills, analytical ability, and cross-functional ownership.

Manage a mid-market and enterprise SaaS account portfolio from onboarding through renewal. Drive retention, product adoption, customer satisfaction, renewals, and growth while identifying churn risks and upsell opportunities. Maintain account intelligence in Salesforce, negotiate renewals, resolve escalations, collaborate with Sales and Support, and provide customer insights to improve products and experiences.

Own gross revenue retention for Mintlify’s digital and self-serve customer segments. Build scalable customer success systems including segmentation, health scoring, churn interventions, AI-powered workflows, and lifecycle programs. Engage directly with customers, identify expansion opportunities, and collaborate with Sales, Marketing, Support, and Product. Establish retention metrics, improve GRR and logo churn, and shape future human coverage through systems and automation.

Owns strategy, adoption, execution, and value delivery for strategic hospital patient monitoring partnerships. Drives clinical, operational, and financial outcomes; develops customer success roadmaps; advises executive, clinical, technical, and operational stakeholders; and partners with Sales and delivery teams on renewals, expansions, and portfolio adoption. This field role requires 50–75% local travel around Honolulu.

Owns performance, growth, retention, renewals, and expansions for approximately 40 enterprise B2B SaaS accounts. Develops strategic account plans, builds executive relationships, drives adoption and value realization, identifies upsell opportunities, analyzes customer data, forecasts renewals, manages escalations, and collaborates with Sales, Product, Marketing, and Support. Maintains account records in Salesforce and represents the company at customer meetings and industry events, with up to 10% travel.

Leads the global Customer Success organization for betting and gaming advertising. Owns post-sales strategy, customer lifecycle, retention, upsell, managed-service revenue, team scaling, executive relationships, and cross-functional roadmap influence. Establishes onboarding, campaign delivery, optimization, reporting, renewal, KPI, and customer-health processes while driving adoption of programmatic advertising capabilities and commercial growth across major casino, sportsbook, brand, and agency clients.

Own a portfolio of high-value B2B SaaS accounts, driving renewals, retention, adoption, expansion, and advocacy. Monitor customer health and usage, prevent churn, lead escalations, conduct executive business reviews, identify upsell opportunities, and onboard customers. Build executive and end-user relationships, provide product expertise, relay customer feedback internally, manage subscription and billing information, and maintain accurate CRM records.

Own the post-sale customer lifecycle for Vantage, including onboarding, adoption, value reviews, renewals, training, and ongoing product feedback. Serve as a trusted technical advisor and customer advocate, driving adoption and issue resolution across startup and enterprise accounts. Engage CTOs, engineering leaders, and DevOps professionals while managing a broad portfolio. The role requires customer success or technical account management experience in B2B technology or SaaS, plus FinOps or cloud cost management expertise.

Own a portfolio of SaaS client accounts as a revenue strategist and technical success partner. Lead onboarding, business reviews, retention, escalations, and budget-growth conversations. Analyze attribution, PMS, Meta, and GA4 data to produce ROI recommendations and client reports. Diagnose tracking, ad feed, and integration issues with product and engineering teams. Build demand plans, scalable playbooks, reporting frameworks, and client success stories while supporting expansions, referrals, and case studies.

Oversee strategic hospital partnerships across the customer success lifecycle, driving adoption, optimization, and measurable clinical, operational, and financial outcomes for Philips patient monitoring solutions. Develop data-driven success roadmaps, advise executive stakeholders, and coordinate with Sales, Services, and Delivery teams to support renewals, expansions, and broader portfolio adoption. This field role requires 50–75% local travel near Sioux Falls, South Dakota.

Own relationships with a portfolio of enterprise customers, managing over $1M in ARR across 30+ accounts. Responsibilities include onboarding and training users, driving product adoption, demonstrating measurable business outcomes, resolving customer issues, coordinating with product and support teams, and identifying renewal and upsell opportunities. The role requires strong communication, program and change management skills, AI familiarity, technological proficiency, and customer success or SaaS experience.

Manage a portfolio of North American enterprise accounts across pre-sales pilots, onboarding, adoption, expansion, and renewal. Build customer success plans, drive first value, monitor account health, conduct QBRs, manage senior stakeholders, and identify expansion opportunities. The role requires professional services domain expertise, strong written communication, familiarity with customer success platforms, and experience working with emerging AI technology.