Top Senior Level Customer Success Jobs

The Manager of Customer Success is responsible for driving customer satisfaction and success through effective team leadership, communication, and analysis of performance metrics. This role involves solving customer issues, optimizing team operations, and fostering customer relationships while aligning with business objectives and overseeing staff development within the department.

The Contract Specialist is responsible for drafting, reviewing, and managing a variety of contracts within the organization. This role involves collaboration with legal and procurement teams, ensuring compliance with contracts, addressing any issues that arise, and maintaining organized contract documentation. The ideal candidate has extensive experience in contract management, particularly in the healthcare sector, and displays strong organizational skills.

As a Senior Manager of Customer Success at CyberFortress, you will lead a team of Customer Success Managers, engage in strategic leadership and hands-on customer management. Your role includes driving customer satisfaction, optimizing team performance, managing client relationships, overseeing customer onboarding and training, and advocating for customer needs while pursuing upselling opportunities.