Top Senior Level Customer Success Jobs

The Contracts Specialist will lead and manage the contracting and scoping process for energy efficiency projects, coordinating with various departments and stakeholders. They will write complex scopes of work, ensure compliance with approvals, collaborate with finance and legal teams, and maintain contract data in Salesforce and SharePoint.

The Partner Success Manager II at eHealth plays a critical role in managing strategic partner accounts, focusing on business growth, customer acquisition, and partner success. The manager develops strategies, builds relationships, identifies challenges, and ensures a high-quality service experience for partners, while also mentoring junior staff and addressing various technical and operational needs.

The Director of Customer Success at Nearmap is responsible for retaining and growing the customer base, overseeing the Customer Success Managers, and establishing strategic operational objectives. The role involves fostering customer satisfaction, driving loyalty through upsell opportunities, ensuring success metrics are met, and collaborating with cross-functional teams to monitor and improve customer engagement.

As a Senior Community Manager for Trust and Safety, you will monitor platform health, manage user feedback on safety issues, assess community rules, analyze policies, and collaborate with teams to enhance user safety and experience. You will also handle escalations related to content safety and emergencies, needing to navigate complex cultural contexts.

The Mac Support Specialist is responsible for managing a fleet of Macs, administering Mac management tools, developing SOPs, troubleshooting, and providing engineering support for Mac systems in a complex network environment. Responsibilities include system backups, compliance monitoring, and coordinating software deployments while ensuring effective communication and documentation of processes.

The Research Specialist III will conduct research planning and projects focused on agricultural and engineering solutions for crop management. Responsibilities include data analysis, testing, training staff, and supporting research initiatives in agriculture. Candidates will work closely with scientists in various capacities and must be capable of multitasking.

The Customer Assurance Manager will ensure that customers achieve their desired outcomes with Optimal Dynamics' logistics solutions. Responsibilities include driving product adoption, building strong customer relationships, managing customer success journeys, addressing challenges, and identifying growth opportunities. This role also involves coordinating with internal teams for seamless support and conducting training sessions for customer onboarding.