Your Team & Role:
We are seeking candidates in the Central USA Time Zone.
As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is to drive customer satisfaction, retention, and expansion.
Your day to day:
- Customer Success
- Deliver an elite customer experience by employing a customer-centric approach in managing our Direct End Customers.
- Build close relationships with customers to understand their needs with the goal of maximizing value.
- Proactive outreach and engagement with Zadara’s existing Direct End Customers to ensure continued adoption and satisfaction.
- Serve as the voice of the customer within the organization, sharing feedback with product and engineering teams.
- Design and execution of personalized customer success plans for each customer.
- Develop and execute strategic account plans to drive customer satisfaction, retention, and growth.
- Own all aspects of customer relationships including retention, expansion and satisfaction.
- Manage the renewal experience and identify and define new opportunities aligning the customers’ objectives and Zadara solutions.
- Provide training sessions and resources to help customers utilize our cloud solutions effectively.
- Address customer inquiries and resolve issues promptly, leveraging support teams as needed.
- Performance Tracking
- Experience implementing customer success metrics around adoption, expansion and retention.
- Leverage data insights to manage progress, performance, and priorities.
- Capture and analyze customer feedback to navigate the resolutions of issues in a timely manner.
- Collaborate with internal stakeholders such as delivery engineers, and Product to analyze customer feedback and guide customer success.
- Create and present reports on customer progress and outcomes.
What you bring:
- 5+ years of experience in customer success, account management, or a related role, preferably in the SaaS/cloud industry.
- Strong technical aptitude and the ability to understand and communicate technical concepts.
- Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC).
- Able to learn fast and have a deep understanding of the company's products and services.
- Excellent communication and interpersonal skills.
- Proven ability to manage multiple projects and prioritize effectively.
- Analytical mindset with the ability to derive insights from data.
- Adaptable, understand an impending change and keep an open mind.
Your education:
- Bachelor’s degree in Business, Information Technology, or a related field or equivalent experience.
Nice to haves :
- Worked in a Cloud/Cloud Related field
Paid time off
Medical, Dental, Vision insurance
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan with matching
Basic life and AD&D
2024_036
What We Do
Zadara is one of tech's fastest growing companies according to Deloitte. We are looking for authentic, driven, customer obsessed individuals to join our thriving global team.
Since 2011, Zadara has been a disruptor in the technology space, pioneering the first storage-as-a-service technology solutions. Today, Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most. Zadara is designed for any workload and data type, available on-premises, hybrid, multi-cloud and at the edge. With patented storage and compute technology, Zadara offers the most flexible and resilient infrastructure for service providers and enterprises.
Zadara’s global partner network has doubled in the past year to include more than 300 points of presence globally, with the goal of 1000. We are supported by best-in-class service providers and partners, including Cyxtera, Sandz, Viatel, CenturyLink, Equinix, NTT, Rakuten, Verizon, K3 Starcom, Softcat and Veeam.
At Zadara you will be surrounded by a group of intelligent, open-minded, critical thinkers with diverse backgrounds who are committed to learning and development at every level. Join our growing diverse team and help us achieve 1000 cloud locations.
