Top Senior Level Customer Success Jobs

The Manager, Client Partnership develops relationships with clients, managing account growth initiatives and ensuring successful project execution. Responsibilities include tracking account progress, engaging with creative teams, managing SLA agreements, and gathering metrics. This role emphasizes strategic thinking, communication, and strong collaboration to meet client goals and enhance partnerships.

The Senior Customer Success Manager at Venn will act as a primary contact for clients, driving platform adoption and ensuring successful execution of campaigns. Responsibilities include managing client relationships, providing training, tracking engagement, and enhancing partnership through data insights while collaborating with cross-functional teams.

As a Training Specialist, you will design and deliver training initiatives, conduct needs assessments, create curricula, and manage training programs. You will evaluate program effectiveness and collaborate with teams to identify training gaps.

The Senior Customer Training Specialist will develop and deliver training programs for customers, ensuring a comprehensive understanding of Visby products. Responsibilities include coordinating training logistics, ensuring compliance, providing customer support, and evaluating training effectiveness in alignment with company goals.

The Video Specialist will lead video production projects, collaborating with a creative team to shoot and edit content for various platforms. Responsibilities include developing innovative video content, managing project timelines, and ensuring high-quality output for both external and internal audiences.

The Senior Customer Success Manager will lead the customer service team, focusing on product adoption and growth, improving renewals and retention. Responsibilities include establishing metrics for success, enhancing client relations, and identifying upsell opportunities to maximize customer profitability.

The Customer Success Manager will manage enterprise accounts, ensuring customer retention, expansion, and adoption of services. This includes building strategic relationships, collaborating on renewals, and contributing to implementation playbooks. The role requires significant travel and involves negotiation and project management of professional services.