Top Senior Level Customer Success Jobs

The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.

The Enterprise Customer Success Manager at ZipRecruiter will oversee multiple Enterprise accounts, providing onboarding, training, and strategic insights to enhance client success and engagement. The role involves collaboration with the sales and product teams, performance monitoring, and relationship building with key stakeholders to ensure client satisfaction and retention.

The SVP TM Payments Solution Specialist is responsible for driving sales and relationship management with merchant clients. This includes developing strategic sales plans, providing support for onboarding new business customers, conducting client satisfaction assessments, and staying updated on payment processing trends. The role requires effective communication and a consultative approach to tailor solutions for clients while meeting sales goals.