Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in e-commerce, manufacturing, product design and other sectors to bring their concepts to life with ease. We are seeking a highly experienced and motivated Enterprise Account Executive to join our growing sales team and play a critical role in driving revenue and expanding our presence in key markets, particularly in the SaaS and e-commerce sectors.
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Designation: Head - Customer Success
Job Location: Hybrid, Austin, TX, United States
Job Type: Full-Time
Pay: 150,000 USD
Start Date: ASAP
Job Summary:As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client success experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.
Key Responsibilities:- Lead a growing, global customer success team
- Conduct QBRs with Enterprise accounts.
- Set up an efficient customer onboarding process.
- Define and track performance metrics for customer success
- Create internal systems and processes to manage account growth
- Renew and grow existing subscriptions
- Identify opportunities to increase customer profitability
- Work with business heads to deliver maximum customer retention and revenue
- 10+ years of customer success experience
- 4+ years of management experience
- Has experience in growing and scaling a customer success team
- Has experience in building new operational processes
- Experienced in driving customer experience strategy
- Has been responsible for ARR in the past work profiles
- Competitive salary and commission structure.
- Comprehensive benefits package, including health and dental.
- Opportunity for growth and advancement within a dynamic and innovative company.
- Collaborative and supportive work environment.
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What We Do
Imagine.io is the leading all-in-one product visualization platform, empowering brands to create stunning visual experiences effortlessly using advanced 3D and generative AI technology. Designed specifically for product visuals, Imagine.io enables eCom, marketing, sales, product development, & more teams to produce high-quality product imagery across every essential format—from detailed product silos and inspiring lifestyle scenes, to interactive configurators, immersive 360-degree spins, dynamic videos, and engaging augmented reality experiences. By consolidating these capabilities into a single intuitive solution, Imagine.io streamlines digital asset creation, reduces costs associated with traditional photoshoots, and helps brands scale content efficiently to drive higher conversions and deeper customer engagement. The cutting-edge real-time 3D graphics technology powering the Imagine platform is built by a team of 3D experts with cloud-based rendering technology all wrapped into an easy-to-use web interface. Creating 3D images in minutes instead of hours or days compared to studio photography at a fraction of the cost. Our 3D content is proven to drastically save time and money while dramatically improving sales and profits through CTR, CVR, and return rate improvements. Key Benefits: -Produce the highest-quality photorealistic 3D images, videos, virtual showrooms, and augmented reality experiences -Save 70%+ of the costs and 80%+ of the time creating product images -Improve CTR in Google Shopping, marketplaces, and encourage views deeper on your D2C with better quality lead assets -Get a massive lift on eCommerce conversion rates (customer studies from 55% to over 500%!) -Create prototypes faster and get pre-orders before manufacturing -Automate your 'shotlist' in 3D -Add more interactive formats to your PDPs where applicable - 360s, augmented reality, configurators Recognitions -Awarded Top 3D eCommerce Product Visualization Platform for 2025 (Retail Tech Insights) -2024 Finalist Best 3D Visualization & Imaging Company (Furniture Today) -Trusted by thousands of leading manufacturers, brands, and retailers powering >$20B in GMV on the digital shelf annually
Why Work With Us
At Imagine.io, we are building a culture that blends creative freedom with purposeful innovation. We believe in the power of imagination to drive not only the products we build, but the environment we work in. Our culture is one where every team member is empowered to bring bold ideas to life, experiment without fear, and challenge the status quo.
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