Top Senior Customer Success Jobs

Serve as strategic partner to enterprise buyers, combining trusted-advisor relationship building, technical onboarding (SSO, integrations, automation), and value management. Translate use cases into platform configurations, run KPI discovery and ROI modeling, drive renewals and expansion, and use AI and analytics to surface adoption gaps and recommend workflow improvements.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Lead enterprise and strategic customer success initiatives across the post-sale lifecycle. Manage onboarding, implementation, adoption, quarterly business reviews, retention, renewals, and account expansion. Build trusted customer relationships, identify growth opportunities, triage technical issues, and represent customer feedback internally. Collaborate cross-functionally with sales, product, and engineering while helping build Inscribe’s customer success function and reporting customer health and performance metrics.

Owns relationships, governance, service delivery, escalations, SLAs, ticket quality, enhancements, commercial performance, onboarding, reporting, and renewals for approximately 10 Oracle managed-services clients. Provides hands-on Oracle EPM or ERP expertise, coordinates cross-functional delivery teams, manages vendors and Oracle Support, leads executive reviews, and drives continuous service improvement. This is a fully remote role serving clients in the U.S. or Canada.

Serve as a strategic partner to CPG clients, managing integrated media and incentive activations from planning through optimization and reporting. Develop data-driven activation strategies, lead client communications, monitor campaign performance, resolve issues, and identify cross-sell and up-sell opportunities. Collaborate with sales, account management, media, insights, and campaign operations teams to deliver accurate, timely campaign execution and commercial growth.

Leads and develops a team of Customer Success Managers serving global systems integrators and consulting firms. Builds scalable success methodologies, hiring plans, enablement programs, and operating rhythms while driving adoption, expansion, retention, customer health, and satisfaction. Manages executive partner relationships, escalations, forecasting, renewals, and cross-functional collaboration with Sales, Partnerships, Product, Engineering, and Marketing. Champions responsible AI deployment and translates successful partner practices into repeatable programs.

The Customer Success Manager will drive AI adoption across industries, partnering with complex customers to optimize the use of Anthropic's technology, guide product integration, and enhance customer relationships for maximum business impact.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

Own a portfolio of strategic enterprise customers, driving adoption, value realization, renewal readiness, growth, and recovery plans. Serve as a technical and strategic advisor on Salesforce DevOps, CI/CD, source control, testing, release management, security, and governance. Lead discovery, success planning, technical milestones, stakeholder coordination, risk management, and executive engagement while translating technical improvements into measurable business outcomes.

Guide strategic Datasembly clients from onboarding through renewal and expansion. Serve as the primary account contact, provide strategic advisory support, identify customer needs, lead business reviews and success plans, engage executives, and collaborate cross-functionally with Solutions Engineering, Product, and leadership to improve retention, satisfaction, and account growth.

Lead the US Customer Success and Implementation organization, overseeing retention, churn, expansion enablement, customer health, onboarding, implementation performance, KPI reporting, and operational scalability. Develop team leaders and senior CSMs, manage executive customer escalations, standardize processes, improve forecasting and automation, and align customer feedback with Product, Marketing, Sales, and company strategy.

Build and scale customer success enablement frameworks, playbooks, SOPs, training, simulations, and behavior-change programs. Codify onboarding, expansion, renewal, and hardware-upgrade motions; measure adoption using surveys, Metabase, and CRM data; and embed processes across HubSpot and other CS tools. Partner with CS, Product, Product Marketing, Revenue Operations, and leadership to drive measurable change without formal authority. Use AI to create and maintain content at scale while improving customer lifecycle execution.

Manage strategically important enterprise customers as a trusted post-sale partner. Develop mutual success plans, lead executive business reviews, drive product adoption, monitor customer health, mitigate risks, support renewal readiness, identify expansion opportunities, and cultivate customer advocates through cross-functional collaboration.

Manages post-sale customer relationships for APEX procurement and supplier-management software. Serves as a solution subject matter expert, drives adoption, satisfaction, retention, and account expansion, and leads executive business reviews, success planning, demos, and cross-functional technical alignment. Builds relationships from administrative teams through C-level executives, identifies upsell opportunities, advocates for customer needs internally, and ensures clients achieve measurable value from the solutions.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Manage post-sale B2B client relationships for a portfolio of property owners and managers. Serve as primary contact, coordinate onboarding, billing, field services, and success plans, monitor client health, lead touchpoints, and identify expansion opportunities.

Manage a portfolio of ~30-35 enterprise OneStream customers to drive adoption, retention, expansion, and renewals. Serve as primary customer advocate, run onboarding and business review cadences, mitigate risks, collaborate with sales and product/support teams, and mentor CSMs. Support regional metrics and up to 50% travel.

Manage assigned client accounts as primary SME to ensure satisfaction and retention. Coordinate with Service Desk, Escalations, and NOC to resolve technical issues, maintain documentation, develop IT roadmaps, monitor technical KPIs, use CRM/ticketing and data tools, and drive retention through proactive cadence and service improvements.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Own client relationships and campaign health to drive enrollment and retention. Analyze performance data, coordinate cross-functional optimizations, lead client reviews, and deliver strategic, evidence-based recommendations to grow client value and retention.

Serve as the strategic Customer Success Manager for a top enterprise account, driving adoption of Anthropic products (API, Claude Code, Cowork). Build executive relationships, create account success plans, scale consumption, identify new use cases, lead change management and enablement, and surface customer insights to inform product and research priorities.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

Lead Customer Success analytics and systems to proactively drive GRR, NRR, renewals, NPS, and adoption. Build predictive models and the CS data stack (Gainsight, Salesforce, Power BI), create executive dashboards and decision-ready narratives, enable AI/automation, partner cross-functionally on forecasting and revenue alignment, and build a small team of analysts to convert insights into prioritized actions.

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.

Manage a portfolio of complex enterprise customers to drive adoption, demonstrate value, ensure renewal readiness, and identify expansion opportunities. Lead executive engagement, success planning, cross-functional coordination, and operational account discipline while acting as a strategic advisor.