Top Senior Customer Success Jobs

Owns customer retention, adoption, satisfaction, renewals, and growth for QAD’s SaaS customers. Develops customer journey artifacts, tracks interactions in Salesforce, monitors account changes and product utilization, and drives customers toward referenceability. Partners with global sales executives on escalations, opportunities, procurement, and deal execution. The role requires analytical decision-making, cross-functional collaboration, client relationship management, and occasional international travel.

Build Lumana’s U.S. enterprise Customer Success function from the ground up while managing strategic accounts. Lead technical onboarding, product adoption, customer health monitoring, QBRs, value realization, churn mitigation, renewals, and expansion readiness. Establish scalable processes, playbooks, operating rhythms, and customer programs while coordinating closely with Solutions Engineering, Support, Operations, and Sales to deliver measurable customer outcomes.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Manage a portfolio of high-value enterprise customers by driving platform adoption, retention, renewals, expansion, and customer satisfaction. Build relationships with executives and franchise owners, lead workshops and business reviews, analyze customer health metrics, resolve issues proactively, and provide product and business insights. Collaborate cross-functionally with sales, marketing, product, support, engineering, and operations teams while managing complex multi-divisional and global accounts.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

Lead the post-sales lifecycle for enterprise healthcare customers deploying Ellipsis Health’s conversational AI care manager. Own implementation delivery, adoption, retention, expansion, lifecycle operations, sales-to-delivery alignment, product feedback, and customer success playbook development. Partner cross-functionally with Commercial, Product, Engineering, and Operations to deliver measurable clinical and operational value, establish predictable deployment processes, and scale customer success operations.

Manage a portfolio of SaaS customers throughout onboarding, adoption, value realization, renewals, and expansion. Own renewal forecasting, customer health metrics, executive business reviews, and adoption programs. Serve as a strategic advisor, identify workflow improvements, support change management, and partner with Sales on upsell opportunities. Maintain customer satisfaction and retention while managing multiple projects and presenting solutions to enterprise stakeholders.

Serve as the primary customer advocate for the RigCLOUD platform, driving adoption, onboarding, training, retention, and expansion. Proactively resolve complex issues, analyze usage, document feedback, produce value reports, and collaborate with support, sales, operations, and development to optimize customer outcomes in oil & gas environments.

Manage strategic enterprise customer accounts, serving as a trusted advisor to executive stakeholders. Drive adoption, retention, satisfaction, renewals, expansion, and customer value through success strategies and business reviews. Oversee onboarding, issue resolution, escalations, change management, and account support while coordinating cross-functional teams. Gather customer feedback, advocate for improvements, and use AI, automation, and analytics to improve engagement and operational efficiency. Travel up to 20% for customer meetings and industry events.

Own technical success for strategic FOSSA customers, leading complex integrations, OSS compliance and vulnerability audit engagements, including M&A activities. Advise stakeholders, deploy FOSSA across varied build environments, support CI/CD integrations, develop technical champions, document rollouts, troubleshoot defects, and coordinate escalations with internal teams. Travel up to 20% may be required.

Develop and manage B2B customer relationships to drive product adoption, retention, expansion, and renewals. Onboard clients, understand their workflows and technology stacks, define success metrics, recommend data and product use cases, and provide strategic marketing and sales guidance. Create client presentations and communications, coordinate issue resolution with internal teams, identify upsell opportunities, and advise stakeholders on achieving business KPIs.

Manage strategic telecommunications clients, serving as a trusted advisor and driving customer satisfaction, platform adoption, revenue growth, forecasting, account profitability, and cash collection. Build relationships with business and product stakeholders, identify expansion opportunities, translate customer needs into platform solutions, and coordinate cross-functional delivery. The role is client-based in Dallas, hybrid, and requires at least 50% travel across North America.

Manage strategic enterprise accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, provide analytics and business intelligence expertise, deliver training and workshops, advocate for customer needs, and collaborate with product teams. The role requires SaaS or analytics experience, complex stakeholder management, SQL, ETL, production BI implementation, and startup experience.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.

As a Customer Success Manager, you will lead customer onboarding, training, and support, aiming for high satisfaction and retention. Responsibilities include driving value, understanding client objectives, and collaborating with teams to enhance user adoption of the platform.

Serve as strategic partner for assigned customers to drive adoption, retention, and expansion of Zenoti's platform. Build relationships, become product SME, analyze customer data to solve problems, influence executives, coordinate cross-functional teams, and manage multiple accounts with strong prioritization and communication.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Own a portfolio of enterprise clients to drive adoption, retention, renewals and expansion. Build executive relationships, deliver consultative recommendations, present metrics and business reviews, manage escalations, and collaborate cross-functionally to optimize member engagement and program outcomes in an AI-enabled digital health platform.

Manage post‑sales relationships for sell‑side clients, drive onboarding, adoption, retention, and expansion. Act as product expert for AI integrations, monitor account health, mitigate churn, and relay structured client feedback to shape product roadmap while leading cross‑functional implementations.

Founding Client Success hire owning member engagement, retention, and outcomes. Build onboarding and engagement engines, capture defensible outcomes data, drive renewals and expansion, partner with Product and Operations, and create the CS playbook and team foundations.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Serve as primary business liaison for assigned MSP clients, manage SLAs and contracts, drive client retention and account growth, lead service reviews and strategic planning, coordinate escalations and service improvement, and promote technology adoption through cross-functional collaboration.

Lead a team of Customer Success Managers to drive retention, expansion, and lifecycle outcomes for mid-market and enterprise accounts. Own segment strategy, refine playbooks, diagnose systemic issues, partner cross-functionally, and develop reps to operate with autonomy while maintaining high performance and predictable business results.