Top Senior Customer Success Jobs

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Lead a Client Success pod managing CSMs and a portfolio of strategic accounts. Drive retention, expansion, account health, escalations, playbooks, and cross-functional feedback to Product, Sales, and Operations while coaching the team and scaling processes.

Manage and grow a portfolio of high-value healthcare provider accounts, lead onboarding and implementation, drive platform adoption and retention, surface client feedback to Product, mentor team members, and execute cross-functional initiatives to deliver measurable client outcomes.

Build and lead the Partner Client Success function for RCM channel partners; own strategic partner relationships, QBRs, escalation processes, partner health metrics, product feedback loop, and expansion in partnership with Sales.

The Director of Client Success will manage client relationships, ensure satisfaction, and drive client engagement with the MARKETview platform.

The Manager of Customer Success will lead a team, ensuring high execution standards, improving retention, and driving customer relationships in the eCommerce sector.

The Client Success Director oversees client health and adoption of Intapp's products, drives client engagement, and acts as a trusted advisor to various stakeholders while ensuring ethical compliance in the legal industry.

The Customer Success Director at Nuna is responsible for building relationships with health systems, driving patient growth, executing strategies, and expanding partnerships to improve healthcare outcomes.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

Lead and grow a team of Customer Success Managers focused on the nonprofit vertical. Own accounts, drive onboarding, adoption, expansion and executive engagement, build playbooks and processes, coach for ROI-driven outcomes, influence product roadmap, and partner cross-functionally to scale customer success.

The Director of Customer Success will lead and scale a high-performing team, ensure customer adoption and outcomes, manage executive relationships, and optimize team operations with a focus on delivering measurable business impact for enterprise clients.

Drive adoption and outcomes for enterprise clients, manage relationships, lead engagement sessions, analyze product data, and collaborate cross-functionally.

The Senior Customer Success Manager will drive account growth, manage post-sales journeys, develop relationships, and utilize data to enhance customer engagement and retention.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

Act as an on-site, forward-deployed customer success lead for health systems, owning post-sale implementation, workflow discovery, training, adoption, metrics tracking, and stakeholder engagement to drive measurable clinical and operational outcomes.

Designs, develops, and delivers client training and educational materials to increase adoption and self-sufficiency. Creates on-demand modules, presentations, and blended learning experiences. Participates in client training events, gathers and analyzes client feedback, and coordinates across teams to prepare training for product rollouts and enhancements. Supports digital channel adoption and continuous improvement of client enablement strategies. Travel ~10-15%.

Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.

Lead and mentor a B2B SaaS account management team to drive client retention, satisfaction, and organic growth. Oversee lifecycle from implementation to long-term partnership, set and track KPIs (retention, NPS), advocate client needs to product, manage projects, and continuously improve processes to deliver white-glove service.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Lead Customer Success strategy and execution to drive revenue growth, retention, and market expansion. Develop KPIs, act as voice-of-customer, align customer expectations to internal processes, coach and develop the Customer Success team, and collaborate cross-functionally to deliver end-to-end, best-in-class customer experiences.

Lead the Customer Success function to drive retention, revenue growth, and customer satisfaction. Define strategy, track KPIs, act as voice-of-customer, and coach a team to deliver best-in-class customer experiences.

Manage customer relationships for a SaaS solution, drive adoption and retention, monitor customer health, deliver data-driven business reviews, identify expansion opportunities, support onboarding, create scalable processes, and mentor junior team members to ensure long-term customer success.

Manage the complete post-sales lifecycle for VC/PE and startup customers: drive adoption, retention, renewals and upsells, build executive relationships, provide best practices, forecast revenue, run partnership reviews, and advocate customer needs to product and engineering.