Top Senior Customer Success Jobs

As a Senior Customer Success Manager, you will build long-term client relationships, provide insights for business goals, drive platform engagement, and mitigate churn risks while developing expertise across Similarweb's product offerings.

The Senior Customer Success Manager will drive measurable customer outcomes, scale success through AI and automation, and own the full customer lifecycle, while building processes and frameworks for the Customer Success team.

As a Customer Success Manager, you will lead initiatives to enhance customer outcomes, manage accounts, and collaborate with engineers to optimize our SaaS platform.

The Customer Success Engineer will provide post-sales technical leadership, guide customers, and resolve technical issues while collaborating with cross-functional teams.

Lead and scale the Account Management organization across SMB, Midmarket, and Enterprise. Build structure, incentives, playbooks, and performance management; drive retention and growth; oversee technical onboarding, project management, and cross-functional partnership with Sales, Product, Engineering, Solutions Engineering, Operations, and Marketing.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Senior Customer Success Manager will manage strategic relationships within the DoD, IC, and Federal agencies, ensuring compliance and effective identity management. Responsibilities include customer leadership, compliance navigation, collaboration with teams, driving adoption, and mitigating renewal risks.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

The Senior Manager of Customer Success will lead a team of CSMs, driving execution and optimizing customer experience, retention, and adoption while coaching team members and supporting cross-functional initiatives.

Lead strategic client relationships, develop customer success strategies, mentor teams, analyze metrics, and drive retention and growth for enterprise clients.

The Customer Success Manager at Thrive will oversee key accounts, driving customer outcomes by understanding business objectives, analyzing user behavior, and ensuring successful engagement with the Thrive TRM platform.

The Senior Customer Success Manager will lead post-sales engagements for enterprise customers, driving onboarding, support, and customer advocacy while ensuring successful outcomes and product adoption.

The Customer Success Manager collaborates with customers to maximize their value from Proofpoint products, ensures successful deployments, and advocates for customer needs while driving project completion and customer satisfaction.

The Senior Customer Success Manager is responsible for maintaining relationships with strategic customers, ensuring product success, and delivering customer engagement to drive revenue retention and growth.

Manage a portfolio of enterprise legal customers for the AI-enabled CoCounsel suite. Drive adoption, value realization, retention, and expansion through CSPs, EBRs, check-ins, executive engagement, enablement, cross-functional collaboration, and use of tools like Gainsight, Salesforce, and Gong. Serve as product expert and create scalable success playbooks.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.

Own a portfolio of strategic enterprise accounts to drive adoption, retention, and value of Jamfs Apple-focused device management solutions. Build executive relationships, run business reviews, establish Centers of Excellence, identify upsell opportunities, mitigate risk, and advocate customer needs across Jamf.

Manage strategy and success plans for complex, high-impact accounts. Align customer goals with measurable outcomes, build senior stakeholder relationships, lead renewals and growth, coordinate cross-functional teams, oversee projects from planning to execution, and deliver measurable customer outcomes with strong organization and project management.

Lead and scale an Enterprise/Strategic Customer Success team to drive adoption, retention, and expansion. Coach CSMs, align cross-functionally with Sales, Renewals, Product and Services, provide executive sponsorship for strategic accounts, and implement scalable processes and metrics to meet retention and growth targets.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage and develop a team of customer success managers owning renewals, expansions, and revenue. Coach CSMs through deal reviews and calls, drive GRR/NRR/expansion targets with forecasting and pipeline management, act as a player-coach on complex deals, and build scalable CS playbooks and cross-functional processes.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Lead a team of 7–10 Customer Success Managers to drive retention and expansion for mid-market and enterprise accounts. Set account strategy, refine playbooks, own segment lifecycle outcomes, diagnose recurring performance patterns, partner cross-functionally, manage escalations, and develop reps to operate with autonomy. Translate field insight into product and GTM recommendations; travel approximately 25%.

The Principal Customer Success Manager leads strategic Enterprise accounts, drives customer alignment, oversees revenue retention, and influences security strategies through executive-level engagements.

Manage long-term success of strategic, multi-location customers by building partnerships, driving product adoption, coaching users, analyzing engagement data, leading initiatives, handling escalations, and delivering business reviews and recommendations.