Top Senior Customer Success Jobs

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

The Head of Customer Success will lead the enterprise customer success strategy, manage a team, drive revenue retention, and engage with executives at key accounts in the Americas.

Manage a focused portfolio of enterprise accounts to drive adoption, retention and growth. Build executive relationships, create strategic success plans, lead business reviews, monitor health signals, own renewal readiness, identify expansion opportunities, and represent customer insights cross-functionally.

The Technical Customer Success Manager will enhance post-sales operations, troubleshoot customer issues, engage proactively for renewals, and collaborate with product teams to ensure customer satisfaction and feedback is integrated into future developments.

We are seeking a Customer Success Engineer to manage post-sales relations, ensuring customers maximize Akeyless platform use through technical guidance and support.

The Customer Success Manager will be responsible for driving client success, managing enterprise accounts, and ensuring customer satisfaction through effective communication and relationship building with stakeholders.

The Technical Account Manager drives post-sales success, ensuring customer outcomes and satisfaction through proactive guidance, technical problem-solving, and expansion opportunities. They collaborate with engineers and stakeholders to simplify technical concepts and navigate customer needs effectively.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

Support Emiri client deployments by identifying issues, coaching teams, managing communication, and driving continuous improvement in operations and user experience.

The Technical Customer Success Manager at Sentry ensures customer onboarding, value realization, and drives product adoption by collaborating with stakeholders and advocating for customer needs.

As a Customer Success Manager, you will build relationships with enterprise accounts, ensure seamless integration into Salesforce, monitor account health, and drive contract renewals.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

The Senior Customer Success Manager drives customer onboarding, engagement, and retention while managing risks and relationships across accounts to ensure measurable ROI.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.

Lead client engagements for Measured's brands, managing relationships, delivering marketing analytics, and ensuring product adoption and optimization insights.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

Manages strategic enterprise customer relationships, adoption, value realization, health, and retention for Sprinklr's Unified-CXM platform. The role develops customer success plans, leads transformational programs, coordinates cross-functional resources, removes adoption barriers, communicates product capabilities, and identifies expansion opportunities. It requires strong program management, technical-to-business communication, executive influence, customer analytics, and knowledge of customer experience technologies. Travel of 25–50% is expected.

The Technical Customer Success Manager will support customers post-sale, assisting with onboarding, troubleshooting, and providing feedback to product teams.

Own and build the Customer Success function: drive adoption, retention, and expansion by defining health scoring, playbooks, activation models, and metrics (GDR/NDR/TTV). Hire and coach CSMs, run QBRs and escalations, and act as a hands-on player-coach interfacing with finance leaders to ensure successful implementations and long-term customer value.

Provides post-sales technical leadership for enterprise customers, serving as a networking subject matter expert, guiding platform adoption, resolving technical issues, and coordinating with Product, Engineering, Sales, and Marketing. The role requires customer-facing networking experience, strong communication and analytical skills, knowledge of multiple network vendors, onsite customer presence in New York-area locations, and 10% travel.

Manage a portfolio of global enterprise accounts, driving retention, expansion, profitability, and customer outcomes. Serve as a trusted advisor by applying restaurant technology and operational expertise, data-driven insights, and product knowledge. Identify upsell and cross-sell opportunities, resolve complex business challenges, manage stakeholders, negotiate positive outcomes, track performance metrics, advocate for customers, and influence product improvements and cross-functional teams.

Own strategic technical customer relationships, lead complex deployments and cross-functional initiatives, drive adoption, retention, renewals, and expansion, and coordinate technical and business stakeholders. Identify risks, resolve blockers, create execution plans, and communicate with engineers, executives, and internal teams. The role requires strong program management, commercial judgment, customer relationship skills, and technical fluency in cloud infrastructure and modern software development environments.

Own a portfolio of B2B customers across onboarding, adoption, engagement, renewals, and expansion. Build trusted relationships with technical and executive stakeholders, monitor customer health, identify risks and opportunities, and translate feedback into product and sales insights. Partner with leadership to create scalable customer-success playbooks, processes, and operating rhythms while developing customer advocacy and expansion opportunities in an early-stage environment.

Own the systems, reporting, dashboards, processes, and resource infrastructure supporting Noma’s post-sales organization. Build standardized decks and playbooks, automate task tracking, QBR preparation, and renewals, maintain centralized content resources, and support renewal reporting. Partner with TAMs, support, and leadership to identify operational gaps, prioritize improvements, and coordinate technical builds. The role requires autonomy, systems thinking, and experience supporting customer success or revenue operations in a fast-paced SaaS environment.