Top Senior Customer Success Jobs

Serve as a trusted advisor for top accounts, ensure customer health and adoption, drive renewals and upsells, run QBRs and adoption assessments, manage technical escalations, and coordinate cross-functional teams to realize customer value.

Lead strategic customer success for Portfolio accounts, drive retention and expansion, own executive relationships, mentor Customer Success Managers, run business reviews, monitor satisfaction metrics, resolve escalations, and collaborate cross-functionally to advocate for customer needs and improve processes.

Serve as primary client contact for assigned managed clients, coordinate operations and escalations, ensure service delivery quality and contract alignment, drive retention and renewals, maintain account plans and technology roadmaps, recommend upsell opportunities, collaborate with internal teams, report KPIs, and lead executive-level client communications.

Manage a portfolio of strategic accounts through onboarding, adoption, and renewal. Serve as trusted advisor, run executive reviews, drive time-to-value, enable customer advocacy, align cross-functional teams, and support upsell/expansion.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Serve as primary business liaison for assigned MSP clients, manage SLAs and contracts, drive client retention and account growth, lead service reviews and strategic planning, coordinate escalations and service improvement, and promote technology adoption through cross-functional collaboration.

Own and resolve complex, high-value VIP customer issues end-to-end, conduct deep-dive investigations into transactions and access problems, coordinate with OTC, Engineering, and Finance, supervise and coach contractor support agents during US hours, and report VIP issue trends to drive continuous improvement.

Design and deliver practical enablement programs, tools, workflows, and coaching to improve Customer Success outcomes, ramp time, adoption, and expansion readiness across a global CS organization.

Lead and scale the customer success function for an enterprise B2B SaaS company. Own net revenue retention, adoption, expansion, and strategic accounts while coaching CSMs, defining playbooks, health scoring, and cross-functional processes. Influence product roadmap and report retention/expansion metrics to leadership.

The Customer Success Manager at Azul ensures optimal customer experiences through onboarding, regular communication, revenue growth strategies, and managing renewals while advocating for customer needs.

Manage a portfolio of ~20 mid-market and enterprise accounts to drive adoption, value, renewals, and expansion. Own onboarding, churn prevention, upsell/cross-sell, health metrics, usage analysis, and stakeholder relationships while providing product feedback and occasional technical support.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Lead and develop a Customer Success team to drive retention, satisfaction, and operational excellence. Manage daily operations, KPIs, training, escalations, reporting, and cross-functional collaboration to improve the customer journey and meet SLAs. Ensure strong team morale, enforce policies, and support sales and product initiatives.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Manage a portfolio of customers to drive platform adoption, retention, and expansion. Serve as trusted advisor on cybersecurity and third-party risk, forecast renewals/upsell, collaborate with sales and product, run executive engagements, and represent customer feedback to improve services.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Lead and develop a blended Customer Success and Support team of nine reps. Own day-to-day operations, coach reps, handle escalations, set goals and metrics (NPS, response times), improve processes and tooling, hire and onboard, and collaborate cross-functionally to deliver excellent creator experiences.

The Senior Customer Success Specialist will drive customer onboarding and enablement for Theia, ensuring successful adoption and satisfaction while maintaining strong relationships and feedback loops.

As a Strategic Customer Success Manager, you'll manage key customer relationships, drive platform adoption, execute commitments, and identify growth opportunities while ensuring customer satisfaction and retention.

Manage technical customer relationships, resolve complex issues, improve support workflows using AI, and build documentation to enable teams. Liaise between customers and Product/Engineering.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Manage customer success and user support operations for the War Data Platform. Oversee stakeholder engagement, service delivery, and mission outcomes, translating user feedback into actionable enhancements guiding Cross-Functional teams while fostering long-term customer relationships.

Manage complex customer relationships in the DoD, Intelligence Community, and Federal sectors, focusing on compliance, strategic customer leadership, and cross-functional collaboration.

The Customer Success Manager will manage enterprise customers, ensuring their success with Stripe's products, drive account growth, and facilitate communication between customers and internal teams.

The Senior Customer Success Manager will lead customer relationships, drive engagement, provide actionable insights, and ensure client satisfaction with Similarweb's platform, focusing on achieving positive business outcomes.