Top Senior Level Customer Success Jobs

The Response Support Specialist will provide internal helpdesk support for MAP & Collision Services, resolve client issues, support communications with various stakeholders, analyze service failures, and assist with fleet approval calls. The specialist will act as a liaison between departments and ensure customer satisfaction through effective communication and problem resolution.

The Enterprise Customer Experience Manager focuses on managing enterprise customer support contracts, ensuring high customer satisfaction and retention through proactive engagement, issue resolution, and advocacy for customer needs within the organization. This role involves tracking customer health metrics and collaborating with support teams to fulfill service obligations and enhance service quality.

The Customer Service Site Lead at Gateway Fiber is responsible for managing daily operations at the Fridley location. This includes leading a team, overseeing performance management, providing coaching, managing customer service operations, and ensuring efficient workflows. The role focuses on achieving customer service excellence while fostering a productive work environment.