Top Senior Customer Success Jobs

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Customer Success Manager will maintain post-sales relationships with strategic customers, ensuring measurable value and successful implementation of ept AI's platform by guiding technical execution and managing customer outcomes.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

The Customer Success Engineer ensures customer satisfaction through technical expertise, onboarding, support, and driving adoption of data security solutions, while maintaining strong relationships and advocating for customer needs.

Lead customer success efforts to drive revenue, product adoption, and payments volume. Deepen relationships, implement custody solutions, identify upsell/cross-sell opportunities, perform financial/value analysis, and coordinate cross-functional initiatives to solve customer-specific business and operational challenges.

Serve as a strategic partner to assigned customers to drive adoption, retention, and renewals. Develop tailored success plans, provide training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and advocate during high-severity issue resolution.

Manage and grow strategic enterprise SaaS accounts for Bynder by driving adoption, delivering measurable ROI, owning success and renewal plans, mapping stakeholders, collaborating on account strategy, and representing customer feedback to product and partner teams to increase retention and expansion.

Manage a portfolio of 8–12 enterprise clients to drive platform adoption, measurable safety and operational outcomes, retention, and expansion. Coordinate rollouts, lead business reviews, remove blockers, escalate product/technical issues, and partner cross-functionally with Sales, Implementation, Product, and Engineering.

Manage a portfolio of health system accounts to drive adoption, retention, and expansion. Build C-suite relationships, lead strategic planning and QBRs, track success metrics, mitigate risks, and partner with product, clinical, and operations teams to improve outcomes and influence roadmap priorities.

Serve as primary client contact for life sciences sponsors, translate research findings into commercial deliverables, support renewals and expansion, and coordinate cross-functional research and data teams to ensure scientific credibility and client success.

Own a concentrated portfolio of high-value enterprise accounts, drive retention and expansion through bespoke success plans, executive relationships, proactive risk/opportunity identification, and cross-functional collaboration with Sales, Product, and Support.

Lead the implementation and customer success teams for Wonderschool's government and enterprise clients, ensuring successful deployments and long-term customer retention and expansion.

The Senior Customer Success Manager will partner with enterprise legal teams, guiding them from adoption to growth, ensuring successful integration of Checkbox into their legal workflows, managing retention and expansion of accounts, and leveraging data for proactive engagement.

Lead a Customer Success team, manage key semiconductor accounts, drive customer adoption, and translate technical challenges into solutions for strategic growth.

The Customer Success Manager will drive customer engagement, onboarding, and satisfaction, while ensuring contract renewals and helping clients succeed with Augment's products.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

As a Shopify Account Manager at Bask, you will enhance customer experience, own the full customer lifecycle, and analyze engagement metrics while collaborating across teams.

Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

The Head of Customer Success will lead the enterprise customer success strategy, manage a team, drive revenue retention, and engage with executives at key accounts in the Americas.

The Technical Customer Success Manager will enhance post-sales operations, troubleshoot customer issues, engage proactively for renewals, and collaborate with product teams to ensure customer satisfaction and feedback is integrated into future developments.

Manage a focused portfolio of enterprise accounts to drive adoption, retention and growth. Build executive relationships, create strategic success plans, lead business reviews, monitor health signals, own renewal readiness, identify expansion opportunities, and represent customer insights cross-functionally.