Sr. Manager, Customer Success

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

About Us: 8x8 is a leading unified communications company dedicated to delivering exceptional products and services to our customers. We pride ourselves on our commitment to customer satisfaction and our innovative approach to helping our clients achieve their business objectives. We are looking for a dynamic and experienced Manager of Customer Success to join our team and help us continue to exceed our customers' expectations.

Job Summary: The Sr. Manager of Customer Success will be responsible for leading and managing the Customer Success team to ensure our customers achieve their desired outcomes while using our products and services. This role involves developing strategies to increase customer satisfaction, retention, and growth. The ideal candidate will have a strong background in customer success, excellent leadership skills, and a passion for building lasting customer relationships.

Key Responsibilities:

• Lead and manage the Customer Success team, providing guidance, support, and professional development opportunities.

• Develop and implement customer success strategies to improve customer satisfaction, retention, and expansion.

• Monitor and analyze customer health metrics, identifying areas for improvement and implementing corrective actions.

• Act as a point of escalation for customer issues, ensuring timely and effective resolution.

• Collaborate with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure a seamless customer experience.

• Develop and maintain strong relationships with key customers, understanding their needs and ensuring they derive maximum value from our products and services.

• Create and deliver regular reports on customer success metrics and initiatives to senior management.

• Drive customer advocacy and identify opportunities for upselling and cross-selling.

• Stay up-to-date with industry trends and best practices in customer success.

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

$111,750.00 - $186,250.00

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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