Top Senior Customer Success Jobs

Manage client relationships throughout the partnership lifecycle, driving retention, growth, renewals, adoption, and satisfaction. Oversee contracts, billing coordination, reporting, KPI monitoring, and performance reviews. Provide strategic recommendations, lead client engagements, support onboarding and field adoption, and collaborate with sales, field leadership, and internal teams to address feedback and expand programs.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, adoption, and expansion. Lead executive business reviews, develop success and upsell plans, troubleshoot integrations, resolve customer issues, and manage multi-stakeholder relationships independently. Maintain rigorous process discipline, documentation, SLA adherence, and customer engagement workflows while using Salesforce and Gainsight.

Manage a portfolio of merchant clients, overseeing onboarding, implementation, daily program operations, performance tracking, client reviews, issue resolution, and strategic growth plans. Serve as the primary client contact while coordinating with internal Product, Operations, Risk, Finance, Legal, Marketing, and Compliance teams. Analyze performance and customer experience data, ensure contractual and regulatory obligations are met, and drive client satisfaction and program success.

Lead and develop a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Drive retention, adoption, customer value realization, forecasting, risk management, and operational excellence across a $15M–$20M ARR portfolio. Coach teams on account strategy, renewals, executive engagement, and value delivery while partnering cross-functionally with Sales, Product, Support, Services, Marketing, and RevOps. Travel up to 25% for customer and company meetings.

Leads client relationships and service delivery for Workday Application Managed Services engagements. Oversees SLAs, governance, performance metrics, staffing, contractual obligations, QBRs, and continuous improvement. Advises clients on Workday best practices and optimization while supporting renewals, expansions, RFPs, SOWs, and change orders. Partners with sales, account leadership, and legal teams and presents performance and financial reports to clients and internal stakeholders.

Owns customer success for Bueno’s Verdant hospitality partnership, managing partner alignment, hospitality customer relationships, onboarding, support escalations, training, adoption, retention, energy savings, and executive reporting. The role develops success plans, identifies expansion opportunities, gathers product feedback, and builds scalable deployment playbooks. Candidates need B2B software or services experience, complex stakeholder management, building systems and energy expertise, strong communication, project management, and willingness to travel up to 20%.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Provides post-sales technical customer success for HP software solutions focused on digital employee experience and endpoint security. Responsibilities include implementing and integrating software, managing endpoint environments, resolving escalations, delivering training and documentation, gathering customer feedback, demonstrating product value, and maintaining CRM records. Requires strong Windows, Azure, Intune, endpoint management, service delivery, and customer relationship expertise, with travel up to 25%.

Provides post-sales technical customer success for HP Digital Solutions, helping customers implement, integrate, deploy, troubleshoot, and optimize endpoint and security software. Serves as the customer’s technical expert and internal advocate, manages escalations, delivers training and documentation, tracks customer activity in CRM, and drives product adoption and satisfaction. Requires enterprise IT, Windows endpoint management, service delivery, software deployment, stakeholder relationship, and customer-facing experience.

Own a portfolio of post-sale customers, serving as their primary liaison and driving security-focused success plans, deployment, adoption, configuration, risk mitigation, renewals, and expansion. Partner cross-functionally with Sales, Product, Engineering, and executives; advise customers on security posture and integrations; build scalable playbooks and AI workflows; and mentor other CSMs.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Own post-sales relationships for enterprise customers, driving adoption, workflow transformation, AI use cases, measurable outcomes, and long-term value. The role involves mapping workflows, developing success metrics, leading change management, engaging executives, conducting business reviews, mitigating risks, identifying expansion opportunities, and collaborating with Sales, Product, Engineering, and Professional Services.

Manage strategic Fortune 500 clients and agency relationships, driving adoption, value realization, renewals, and account expansion for Nielsen’s audience measurement products. Lead onboarding, campaign management, customer communications, product feedback, usage optimization, and cross-functional initiatives. Present insights and best practices, identify expansion opportunities, mitigate renewal risks, and serve as the customer advocate. The role supports digital and traditional advertising clients and includes travel of up to 25%.

Leads a team of enterprise customer success managers while serving as the strategic partner for a major global account. Responsibilities include increasing product adoption, retaining and expanding accounts, managing renewals, developing business plans, conducting executive reviews, handling escalations, coordinating RFPs and proposals, monitoring contractual commitments, and influencing product improvements through customer feedback.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Lead enterprise customer success programs for Fortune 100 clients, driving product adoption, value realization, ROI, customer enablement, retention, and expansion. Build executive relationships, analyze customer health and usage data, identify adoption risks and upsell opportunities, coordinate cross-functional teams, advocate for customer needs, and oversee transformational initiatives across complex customer experience organizations.

Manage customer relationships for a B2B learning platform, leading onboarding, implementation, adoption, success planning, business reviews, renewals, retention, and expansion. Serve as a trusted advisor to L&D, HR, enablement, and training stakeholders; monitor usage and risks; identify growth opportunities; and collaborate with Sales, Product, and Support to deliver measurable business and learning outcomes.

Manage post-sales customer success for medium and large travel-industry accounts. Drive customer alignment, implementation adoption, go-live readiness, health reviews, KPI tracking, business reviews, and value realization. Coordinate technical support, develop success plans, identify expansion opportunities, and support account renewals. The role requires strong stakeholder communication, business acumen, problem solving, project coordination, and knowledge of Amadeus solutions.

Leads customer success for assigned KanTime healthcare accounts, driving solution adoption, retention, expansion, executive relationships, and client satisfaction. Develops account plans, identifies adoption barriers, coordinates training and user outreach, manages customer issues, and collaborates with Sales, Support, and Development. Serves as a pediatric nursing subject-matter expert, translates product direction into client recommendations, and maintains regulatory and home health or hospice knowledge. Travel is required 30%–50% of the time.

Senior Client Success Manager responsible for managing CPG client relationships and driving commercial growth through integrated media and incentive activation strategies. Leads client communications, campaign planning, execution, optimization, reporting, and invoicing while using data and insights to identify growth, cross-sell, and upsell opportunities. Collaborates with sales, account management, media, insights, and campaign operations teams to deliver effective campaigns and achieve client KPIs.

Lead enterprise customer success for a Voice AI platform serving healthcare or ecommerce and retail clients. Drive implementation, product configuration, troubleshooting, adoption, ROI, and customer relationships from evaluation through renewal and expansion. Partner with Sales, Product, and Marketing to deliver outcomes, inform the roadmap, and develop customer advocacy. Initially operate as an individual contributor, then coach and scale the customer success team.

Manages B2B customer relationships, order processing, open-order reporting, shipment releases, customer portals, and account growth. Coordinates with sales, manufacturing, quality assurance, and logistics teams to resolve issues, communicate production and delivery updates, identify upselling opportunities, and improve customer satisfaction. Requires advanced Excel skills, strong communication, analytical ability, and at least five years of preferred customer service experience.

Lead KatRisk’s customer success function by managing key client relationships, driving adoption, retention, renewals, and expansion. Oversee onboarding, monitor customer health, address churn risks, mentor team members, and represent customer needs to product and engineering. Develop scalable playbooks, processes, and metrics while partnering with sales and technical teams in a remote, startup-style environment.