Top Senior Customer Success Jobs

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

As Head of Customer Success, you'll lead a team to drive customer retention and expansion, ensuring clients receive value from Planday. You'll guide account strategies, manage customer relationships, and use data to improve success metrics, fostering a culture of collaboration and continuous improvement within the team.

As a Senior Client Success Manager, you will own client relationships, drive value realization, and manage strategic engagements while mentoring junior team members.

The Director of AI Customer Success oversees enterprise client relationships, ensuring success metrics and driving AI adoption, retention, and value realization through strategic consulting and collaboration with internal teams.

The Customer Success Strategy & Operations Manager will enhance the customer journey, optimize operations, and drive revenue and insights through data analysis and cross-functional collaboration, ensuring customer value with Notion's products.

Join the Customer Success team to lead onboarding and account management for top customers, ensuring they gain value quickly from the product. Engage deeply with customers, advocate for their needs, and collaborate across sales, product, and engineering teams.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

Manage a portfolio of customers to drive adoption, usage, and business outcomes of ServiceNow products. Ensure technical health, guide best practices and Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and quickly resolve escalations to maximize customer value.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.

Lead post-sales technical relationships with strategic customers, ensure successful deployment and adoption of Dynatrace products, mentor other CSEs, advocate customer needs to support and product teams, run business reviews, document best practices, and accelerate issue resolution through deep technical and architectural understanding.

Provide post-sales technical product expertise to public-sector customers to drive adoption of GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning). Deliver webinars, hands-on labs, workshops, and office hours in a pooled model; advise on architecture and implementation; collaborate with CSMs, AEs, and Renewals; create reusable enablement content and maintain specialty competency.

Lead and develop the Customer Success function focused on renewing and expanding enterprise accounts, integrating AI-driven workflows to enhance operations and team performance.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.

Manage customer relationships, advocate for customer needs, and provide strategic guidance on MongoDB best practices to ensure customer success and satisfaction.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Senior Customer Success Manager will serve as a strategic advisor, managing customer portfolios and ensuring optimal customer outcomes through guidance on MongoDB best practices and strategies to mitigate risks.

Manage customer relationships, advocate for their needs, advise on MongoDB best practices, resolve issues, and develop strategic account plans.

Serve as a technical Customer Success lead driving AI-led transformation and product adoption. Consult on architecture, integrations, and change management; run technical workshops; use product usage data to drive expansion; represent customer technical needs to Product and Engineering; collaborate cross-functionally to enable scalable solutions and revenue growth.

Senior Technical Customer Success Manager who partners with B2B clients to drive AI-led product adoption and business transformation. Consults on AI use cases, architecture, integrations, and change management; runs technical workshops, leverages usage data to drive expansion, and represents customer technical needs to Product and Engineering. Collaborates cross-functionally to identify upsell opportunities and scale mission-critical workflows on the monday.com platform.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.