Top Senior Customer Success Jobs

Leads a team of enterprise customer success managers while serving as the strategic partner for a major global account. Responsibilities include increasing product adoption, retaining and expanding accounts, managing renewals, developing business plans, conducting executive reviews, handling escalations, coordinating RFPs and proposals, monitoring contractual commitments, and influencing product improvements through customer feedback.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Lead enterprise customer success programs for Fortune 100 clients, driving product adoption, value realization, ROI, customer enablement, retention, and expansion. Build executive relationships, analyze customer health and usage data, identify adoption risks and upsell opportunities, coordinate cross-functional teams, advocate for customer needs, and oversee transformational initiatives across complex customer experience organizations.

Manage customer relationships for a B2B learning platform, leading onboarding, implementation, adoption, success planning, business reviews, renewals, retention, and expansion. Serve as a trusted advisor to L&D, HR, enablement, and training stakeholders; monitor usage and risks; identify growth opportunities; and collaborate with Sales, Product, and Support to deliver measurable business and learning outcomes.

Manage post-sales customer success for medium and large travel-industry accounts. Drive customer alignment, implementation adoption, go-live readiness, health reviews, KPI tracking, business reviews, and value realization. Coordinate technical support, develop success plans, identify expansion opportunities, and support account renewals. The role requires strong stakeholder communication, business acumen, problem solving, project coordination, and knowledge of Amadeus solutions.

Leads customer success for assigned KanTime healthcare accounts, driving solution adoption, retention, expansion, executive relationships, and client satisfaction. Develops account plans, identifies adoption barriers, coordinates training and user outreach, manages customer issues, and collaborates with Sales, Support, and Development. Serves as a pediatric nursing subject-matter expert, translates product direction into client recommendations, and maintains regulatory and home health or hospice knowledge. Travel is required 30%–50% of the time.

Senior Client Success Manager responsible for managing CPG client relationships and driving commercial growth through integrated media and incentive activation strategies. Leads client communications, campaign planning, execution, optimization, reporting, and invoicing while using data and insights to identify growth, cross-sell, and upsell opportunities. Collaborates with sales, account management, media, insights, and campaign operations teams to deliver effective campaigns and achieve client KPIs.

Lead enterprise customer success for a Voice AI platform serving healthcare or ecommerce and retail clients. Drive implementation, product configuration, troubleshooting, adoption, ROI, and customer relationships from evaluation through renewal and expansion. Partner with Sales, Product, and Marketing to deliver outcomes, inform the roadmap, and develop customer advocacy. Initially operate as an individual contributor, then coach and scale the customer success team.

Manages B2B customer relationships, order processing, open-order reporting, shipment releases, customer portals, and account growth. Coordinates with sales, manufacturing, quality assurance, and logistics teams to resolve issues, communicate production and delivery updates, identify upselling opportunities, and improve customer satisfaction. Requires advanced Excel skills, strong communication, analytical ability, and at least five years of preferred customer service experience.

Lead KatRisk’s customer success function by managing key client relationships, driving adoption, retention, renewals, and expansion. Oversee onboarding, monitor customer health, address churn risks, mentor team members, and represent customer needs to product and engineering. Develop scalable playbooks, processes, and metrics while partnering with sales and technical teams in a remote, startup-style environment.

Own client relationships for disability management and healthcare services accounts. Manage communications, onboarding, escalations, portal training, operational reporting, regulatory coordination, and cross-functional issue resolution. Monitor client sentiment, service trends, SLA compliance, and risks while coordinating internal teams and corrective actions. Maintain client configurations, communicate process and regulatory changes, and conduct lifecycle reviews to support retention and expansion.

Manage approximately 20 complex enterprise accounts, owning renewals, retention, adoption, expansion, and customer health. Build executive relationships, align software solutions to customer goals, resolve escalations, advocate for product improvements, and collaborate with Sales and Product leadership. Lead regional customer events and user groups, travel to engage customers, and mentor junior customer success managers. Success requires strong SaaS account management, executive communication, negotiation, presentation, and business acumen.

Manage customer relationships, understand customer goals and challenges, resolve issues with cross-functional teams, and monitor customer health metrics. The role focuses on improving customer retention, loyalty, satisfaction, and service delivery through proactive support and continuous improvement. It requires at least six years of customer success or related experience, CRM proficiency, analytical skills, and the ability to influence stakeholders. The position reports to the General Manager and follows a hybrid schedule in Manchester, New Hampshire.

Manage customer relationships, understand customer goals and challenges, monitor customer health metrics, and proactively address satisfaction risks. Collaborate with cross-functional teams to resolve issues, improve service delivery, and support customer retention, loyalty, and desired outcomes. The role requires six years of customer success or related experience, CRM proficiency, analytical skills, and strong stakeholder collaboration.

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.

Drives adoption, value realization, retention, renewals, and expansion across a complex public-sector customer portfolio. Builds success and onboarding plans, monitors usage and health data, manages escalations, develops executive relationships, supports modernization, and identifies growth opportunities. The role also mentors CSMs, improves success frameworks, and collaborates cross-functionally to deliver scalable, data-driven customer outcomes.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.

Owns revenue growth, value realization, retention, renewals, and strategic relationships across enterprise transportation clients. Develops account growth roadmaps, leads executive business reviews and negotiations, identifies upsell opportunities, and translates transportation data into optimization strategies. Partners with Sales, Operations, Procurement, Carrier Management, Finance, and Product teams while guiding customers on network design, carrier strategy, procurement, and technology enablement. Requires extensive transportation experience, executive communication skills, analytical fluency, and team leadership.

Leads the global Customer Success organization and owns post-sale strategy, retention, expansion, adoption, customer health, and recurring revenue performance. Builds scalable teams, processes, lifecycle frameworks, and operating systems supporting rapid international growth. Integrates AI, predictive analytics, and automation into Customer Success operations while partnering with Sales, Product, Engineering, Marketing, and Operations. Manages executive relationships with strategic customers, drives forecasting accuracy, and ensures measurable customer outcomes across distributed regions.

Own strategic enterprise customer relationships across the Americas, driving retention, expansion, renewals, and customer health. Build account plans and stakeholder maps, forecast renewal risk, lead executive business reviews, demonstrate ROI, negotiate renewals, and coordinate complex multi-team use cases across internal departments. The role requires influencing cross-functional teams without formal authority and managing senior customer stakeholders in B2B SaaS environments.

Own strategic customer success for complex federal civilian Salesforce accounts. Drive adoption, technical health, ROI, executive alignment, success planning, risk mitigation, AI governance, and cross-functional resource coordination. Support customers using Sales Cloud and Service Cloud, manage escalations, identify root causes, and guide digital transformation initiatives. The role is an individual contributor requiring strong communication, presentation, stakeholder management, and federal procurement expertise.

Own enterprise customer relationships from onboarding and implementation through adoption, renewals, and expansion. Lead deployments, coordinate technical and customer stakeholders, conduct training and onsite visits, monitor product usage and outcomes, resolve implementation issues, and develop scalable customer success processes. The role supports retail customers using indoor positioning technology to improve inventory visibility and store efficiency.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manages high-value Salesforce customers by delivering Signature Success Plan outcomes, driving Sales and Service Cloud adoption, aligning technical and business goals, monitoring platform health and usage, coordinating incident resolution, conducting enablement and quarterly reviews, and identifying renewal and expansion opportunities. Builds executive relationships, develops success plans, translates technical issues into business value, and partners with Sales, Engineering, and Product teams.