Top Senior Level Customer Success Jobs
As a Senior Manager, Client Partner at Snap Inc, you will lead a team managing medium customer accounts, driving growth, coaching staff, and translating customer insights into strategic opportunities. You will be responsible for maintaining relationships with key clients and ensuring team accountability to revenue quotas and performance metrics.
The Director of Customer Support Systems will define and execute strategies for optimizing customer-facing systems, collaborating across teams, mentoring professionals, managing vendor relationships, and ensuring compliance and performance metrics are met. This role involves overseeing the development and continuous improvement of systems to enhance customer journeys post-sales.
The Compliance Specialist will develop and manage compliance programs supporting Anduril's flight operations, ensuring adherence to FAA, DOD, and FCC regulations. This role involves collaboration with internal teams to prepare and submit necessary compliance documentation, providing strategic advice on regulatory impacts, and conducting legal research relevant to aviation and spectrum compliance.
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The Senior Health and Science Specialist will target healthcare providers and execute the sales strategy for Vyndamax, focusing on ATTR-CM disease awareness. Responsibilities include developing sales business plans, utilizing advanced selling skills, managing customer profiles, and growing relationships with key stakeholders, all while adhering to company policies and regulations.
As a Senior Customer Success Strategy Analyst, you will partner with global customer engagement teams to analyze insights and feedback, develop strategies for customer satisfaction and loyalty, and ensure alignment with business objectives through strategic project delivery and data analysis.
The Assets Operations Senior Specialist will support the Assets product team in Payment Operations by managing tasks related to customers investing or moving funds, coordinating product launches, ensuring process optimization, and serving as the first point of escalation for issues. The role involves collaboration with multiple teams and maintaining high execution standards in operations.
The Senior Diversity, Equity & Inclusion Specialist will manage DEI projects and initiatives across Americas offices and global projects. They will partner with various People teams, ensure inclusive policies and mitigate biases, and drive desired outcomes and business impact. Strong knowledge of DEI laws, regulations, and industry trends is required.
In this role, you will define and execute a Customer Success operations strategy, focusing on process improvements, automation, and scalability. You will analyze onboarding processes, develop operational KPIs, and collaborate with cross-functional teams to enhance customer satisfaction. You'll also manage Customer Success tools and ensure the CS team is enabled to utilize them effectively.
The Associate Customer Support Manager oversees the Lifecycle Service business for assigned contracts, ensuring customer satisfaction and service delivery. Responsibilities include managing relationships with customers and subcontractors, ensuring compliance with service agreements, addressing quality issues, and implementing improvements for enhanced service quality.
The Software Customer Service Manager manages customer service contracts and relationships for CommandCenter Software and mobile video solutions. This role ensures compliance with service agreements, provides technical expertise, drives resource allocation to resolve issues, and maintains strong customer engagement to enhance operational satisfaction.
As a Learning Administration Specialist, you will manage the SuccessFactors LMS, consult with brand learning specialists, troubleshoot LMS issues, and report on learning program results. You will also support multiple domains, coordinate LMS changes, and mentor team members while ensuring compliance with service levels for issue resolution.
As a Contract Specialist, Content, you will manage license deals, negotiate agreements, communicate contractual risks, ensure compliance, and track deal terms. You will collaborate with internal teams to enhance content licensing and organizational efficiency while upholding contractual integrity.
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