Top Senior Customer Success Jobs

Own strategic relationships with major enterprise customers, driving adoption, renewals, retention, expansion, and advocacy. Serve as a trusted advisor, develop success plans, provide strategic guidance, coordinate internal support teams, manage escalations, and synthesize product feedback. Mentor junior Customer Success Managers and temporarily assist with at-risk or high-opportunity accounts. The role involves complex international accounts, senior stakeholders, onsite customer engagement, and possible international travel.

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and customer value. Serve as a trusted advisor and escalation point, develop success plans, coordinate internal support teams, provide strategic marketing guidance, synthesize product feedback, and mentor junior customer success colleagues. The role manages complex international accounts, often involving senior stakeholders and significant contract values, with potential international travel.

Own strategic enterprise customer accounts, driving renewals, retention, expansion, adoption, advocacy, and measurable value from Braze. Serve as a trusted advisor, coordinate internal support teams, manage escalations, develop success plans, and provide strategic marketing guidance. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role involves complex international stakeholders, significant project management, customer visits, and possible international travel.

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and measurable business value. Serve as a trusted advisor, coordinate internal support teams, manage escalations, provide strategic marketing guidance, and synthesize product feedback. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role involves complex international SaaS accounts, senior stakeholder engagement, occasional customer-site work, and possible international travel.

Own strategic relationships with major enterprise SaaS customers, driving adoption, renewals, retention, expansion, and advocacy. Serve as a trusted advisor, develop success plans, provide strategic guidance, coordinate internal support teams, and escalate issues. Mentor junior customer success colleagues and temporarily support at-risk or high-opportunity accounts. The role requires managing complex international accounts, collaborating with Account Executives, and potentially traveling internationally for onsite customer engagements.

Own strategic enterprise customer accounts, serving as a trusted advisor and driving adoption, renewals, retention, expansion, and advocacy. Develop success plans, provide strategic guidance, coordinate cross-functional support, escalate issues, and synthesize product feedback. Mentor junior Customer Success colleagues and temporarily support at-risk or high-opportunity accounts. Manage complex international relationships with senior stakeholders at major SaaS customers and travel internationally as needed.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Owns the long-term success, retention, and expansion of mid-market and enterprise customers. The role develops success plans, drives onboarding and adoption, manages churn risk, builds executive relationships, supports renewals, and partners cross-functionally with Sales, Support, Product, and Engineering. The Senior Customer Success Manager also uses customer data to guide decisions, influences product priorities, contributes to success processes, and mentors junior CSMs.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.

Own and grow a strategic operator account by driving adoption, complex program delivery, renewals, incident response, executive engagement, and commercial expansion. Lead cross-functional initiatives, troubleshoot technical issues, manage integrations and pilots, deliver measurable customer value, and identify multi-million-dollar growth opportunities while maintaining high service levels.

Manage post-sales relationships for complex treasury and cash management clients. Coordinate onboarding, implementations, escalations, service risks, billing, KYC reviews, and client communications. Lead cross-functional workstreams, project meetings, relationship reviews, RFP responses, and continuous service improvements while supporting retention and responsible growth.

Advises enterprise MongoDB customers on complex technical deployments, driving adoption, retention, revenue realization, advocacy, and long-term business outcomes. Manages strategic account portfolios, leads business reviews, forecasts customer health, coordinates cross-functional resources, and identifies expansion opportunities. Builds senior stakeholder relationships, influences product strategy through customer insights, mentors teammates, supports hiring and onboarding, and applies AI fluency to improve customer engagement and operational efficiency.

Leads a team of Customer Success Managers responsible for customer relationships, retention, satisfaction, account health, renewals, and expansion. Develops customer success playbooks, coaches team members, manages strategic account risks and escalations, partners with Sales and other departments, and hires and develops employees. Requires approximately 25% travel for client visits.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Owns value realization, adoption, retention, renewal readiness, and expansion strategy for a portfolio of primarily law firm customers. Builds impact plans, leads business value reviews, develops champion networks, coordinates cross-functional adoption programs, and translates customer insights into measurable outcomes. The role requires trusted stakeholder management, data-driven health monitoring, value communication, and collaboration with account, product, support, engineering, training, channel, and marketing teams.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Leads the Activation team responsible for onboarding new customers, driving product adoption, and improving early retention. Manages scheduling, coaching, hiring, quality audits, escalations, KPI tracking, and cross-functional feedback. Improves onboarding processes through data analysis, testing, AI-assisted workflows, and automation. Requires at least one year of people management and five or more years in customer-facing SaaS-related roles.

Lead and build SideShift’s Customer Success function across onboarding, adoption, retention, renewals, and expansion. Design playbooks, processes, metrics, and tooling while creating an AI-native operating model that automates workflows and surfaces risks and opportunities. Manage strategic customer relationships, develop the CS team, and establish feedback loops with Product, Sales, and Engineering. The role requires a hands-on, commercially minded operator experienced in building B2B SaaS Customer Success functions.

Leads and develops a team of Customer Success Managers supporting enterprise healthcare SaaS accounts. Drives retention, renewals, expansions, customer satisfaction, and advocacy through data-driven strategies. Analyzes customer health and churn trends, improves workflows and playbooks, manages team capacity, and presents performance insights to senior leadership while collaborating with Sales, Operations, and other cross-functional teams.

Manage 50–60 enterprise SaaS accounts, serving as a trusted advisor to drive product adoption, customer value, retention, renewals, and expansion. Develop success plans, monitor KPIs, communicate product roadmaps, negotiate contracts, identify upsell opportunities, and collaborate with Sales, Services, Product, and Renewals teams. The role supports Workday Adaptive Planning customers and requires executive-level relationship management, pricing expertise, and strategic account planning.

Own a portfolio of mid-market SaaS accounts through digitally led onboarding, adoption, training, health monitoring, renewals, and expansion. Use usage and engagement data, automation, and customer success tools to prioritize interventions, resolve escalations, improve lifecycle programs, and support customer outcomes. Partner with Sales, Product, Marketing, and Support on renewals, qualified expansion opportunities, product feedback, advocacy, and customer education.