Top Senior Customer Success Jobs

Manages a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, coordinating cross-functional resolution, supporting retention and growth, and improving customer success processes.

Manage a B2B technology customer portfolio, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and maximize customer value. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer experience improvements and success methodologies.

Manage client relationships for Chase Offers from onboarding through renewal, coordinate cross-functional delivery, monitor campaign performance, recommend optimizations, resolve client issues, and drive growth by identifying expansion opportunities and capturing feedback to improve product and processes.

Leads GM Energy’s customer success and experience strategy across products, channels, partners, and the customer lifecycle. Defines customer journeys, KPIs, scalable engagement and resolution processes, and CX transformation initiatives. Advocates for customer needs across cross-functional teams, oversees launch readiness and platform improvements, manages escalations, develops executive relationships, and builds a high-performing customer success organization.

Supports senior team members and serves as a liaison for complex Commercial Bank clients. Manages client relationships, escalations, implementations, onboarding, renewals, RFPs, strategic reviews, and growth opportunities. Coordinates cross-functional teams across banking, treasury, service, implementation, KYC, risk, and operations. Addresses treasury product, setup, billing, and invoice issues while supporting retention, client satisfaction, and revenue expansion. Requires approximately 20% travel to visit clients and internal partners.

Lead adoption, implementation, deployment, and configuration of the Armis platform for platinum-level customers. Advise technical and executive stakeholders on security use cases, platform utilization, and value realization. Build trusted customer relationships, advocate internally, coordinate cross-functional teams, support integrations, and identify growth opportunities. Serve as a technical subject matter expert while partnering with Product, Engineering, Support, Sales, and Training teams. Travel may be required up to 20–25% per quarter.

Manage a portfolio of enterprise MongoDB customers, advising on complex technical deployments, customer health, retention, revenue realization, and long-term advocacy. Develop account strategies, conduct business reviews, forecast outcomes, identify expansion opportunities, coordinate cross-functional resources, and influence product direction through customer insights. Build senior stakeholder relationships, maintain accurate internal systems, mentor peers, and support hiring and onboarding.

Lead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Manage 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and at least 110% net revenue retention. Build ROI models, customer success roadmaps, executive value reviews, and expansion strategies. Maintain VP and C-suite relationships, synthesize customer data into account strategies, support business cases, and develop reference accounts and advocacy opportunities.

Manages 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and net revenue retention. Builds ROI models, three-year success roadmaps, executive value reviews, and expansion strategies. Develops VP and C-suite relationships, delivers data-driven account strategies, provides market intelligence, and converts customers into references and advocates. Partners cross-functionally with Sales, Product, and Customer Success teams while coaching customer champions and leading executive business reviews.

Owns adoption, renewal, and expansion outcomes for 10–30 strategic enterprise accounts. Builds ROI models, long-term success roadmaps, executive value reviews, and expansion strategies. Maintains senior executive relationships, drives net revenue retention of at least 110%, synthesizes customer data into account strategies, and develops reference accounts. Partners with Sales, Product, and other teams while advising customers on business transformation and investment decisions.

Manage and grow a portfolio of mid-size and enterprise advertising measurement clients through adoption, renewals, expansions, business reviews, and ROI realization. Lead pricing, scoping, negotiations, and deal operations while partnering with Sales, Services, Product, Marketing, Support, and Onboarding. Use brand lift expertise to guide measurement strategies, mitigate churn, identify product improvements, and develop customer success plans, case studies, and engagement campaigns.

Build and grow trusted customer partnerships, advise customers on optimizing the Hireology platform, analyze usage data, improve adoption, support retention and revenue growth, resolve challenges, and collaborate cross-functionally on product improvements and cancellation-risk reduction.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.

Owns the Gainsight platform roadmap and reporting infrastructure for Customer Success. Configures workflows, playbooks, health scores, segmentation, dashboards, and KPI frameworks; translates business requirements into scalable capabilities; delivers executive-ready insights; identifies customer risks and trends; and drives cross-functional adoption, training, change management, and continuous process improvement.

Advise enterprise customers on complex MongoDB deployments, mitigate technical and business risks, conduct executive business reviews, and drive retention, revenue realization, adoption, advocacy, and account maturity. Manage strategic portfolios, forecast outcomes, maintain customer data hygiene, identify expansion opportunities, coordinate cross-functional resources, influence product strategy through customer feedback, and mentor team members and new hires.

Own the complete post-sale journey for enterprise SaaS accounts, from onboarding through renewal and expansion. Drive platform adoption, build executive relationships, lead business reviews, and translate customer feedback into product and commercial insights. Collaborate with Product, Sales, Marketing, Account Management, Support, and Engineering teams while tracking customer health, adoption, satisfaction, retention, and growth opportunities. Develop scalable customer success playbooks and proactively resolve adoption risks and blockers.

Leads regional customer success portfolio performance, ARR attainment, adoption, retention, and expansion. Manages account planning, risk reviews, customer feedback, onboarding standards, executive business reviews, and value realization. Mentors Technical CSMs, develops team enablement, coordinates cross-functional initiatives, standardizes secure network and architecture practices, and adapts customer strategies for regulated industries including healthcare and the public sector.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Designs and scales Customer Success and Renewals operations through workflow automation, lifecycle triggers, dashboards, metrics governance, and AI-enabled reporting. Partners with Product, Engineering, RevOps, Finance, and Data teams to improve data integrity, customer health tracking, renewal visibility, and executive decision-making. Analyzes GRR, NRR, churn, downsell, adoption, and time-to-value metrics while leading cross-functional programs and presenting insights to senior leadership.

Manage enterprise customer relationships as a trusted advisor, driving renewals, retention, product adoption, advocacy, and expansion. Build success plans, analyze product usage, conduct business reviews, provide training and nontechnical support, coordinate internal teams, manage escalations, and transition customers from onboarding. Partner with Account Executives on commercial alignment, mentor junior colleagues, and periodically visit customers, including potential international travel.

Manages enterprise customer relationships, serving as a trusted advisor and primary contact. Partners with Account Executives to drive renewals, retention, adoption, expansion, and advocacy. Builds success plans, analyzes product usage, provides strategic guidance and training, coordinates support across internal teams, handles escalations, transitions customers from onboarding, and mentors junior colleagues. The role involves complex account management, executive business reviews, customer feedback, and likely onsite international travel.

Manage enterprise customer relationships, serving as a trusted advisor and primary point of contact. Drive renewals, retention, product adoption, customer advocacy, and expansion opportunities through success planning, usage analysis, training, business reviews, and strategic guidance. Coordinate with support, onboarding, industry solutions, and deliverability teams to resolve issues and ensure customer value. Manage escalations, advocate for product improvements, mentor junior colleagues, and periodically visit customers, including potential international travel.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, provide strategic guidance and training, coordinate technical and onboarding support, handle escalations, identify upsell opportunities, synthesize product feedback, and mentor junior colleagues. The role involves complex account management with high-value enterprise clients and likely onsite customer engagement with potential international travel.