Top Senior Level Customer Success Jobs

Responsible for ensuring the delivery of a particular service within agreed service levels by working with the business and IT service provider. Monitors service performance, reviews status updates, and raises issues for resolution. Supports the development of technical documentation and drives continual service improvement.

The Senior Manager, Customer Advocacy & Community at Snyk leads a team to develop and expand customer advocacy and community initiatives. Responsibilities include nurturing key customer relationships, managing user group initiatives, implementing advocacy programs, and tracking success metrics. The role requires collaboration across departments to amplify Snyk's thought leadership and validate its security platform.

The Manager of Customer Success will lead a team of Customer Success Managers, ensuring optimal experiences for customers on the Apploi platform. Responsibilities include coaching team members, managing resources, forecasting capacity, and developing strategic success plans based on customer feedback.