Top Senior Customer Success Jobs

Manage 50–60 enterprise SaaS accounts, serving as a trusted advisor to drive product adoption, customer value, retention, renewals, and expansion. Develop success plans, monitor KPIs, communicate product roadmaps, negotiate contracts, identify upsell opportunities, and collaborate with Sales, Services, Product, and Renewals teams. The role supports Workday Adaptive Planning customers and requires executive-level relationship management, pricing expertise, and strategic account planning.

Own a portfolio of mid-market SaaS accounts through digitally led onboarding, adoption, training, health monitoring, renewals, and expansion. Use usage and engagement data, automation, and customer success tools to prioritize interventions, resolve escalations, improve lifecycle programs, and support customer outcomes. Partner with Sales, Product, Marketing, and Support on renewals, qualified expansion opportunities, product feedback, advocacy, and customer education.

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.

Manage strategic enterprise customer relationships from onboarding through renewal. Develop success strategies, drive adoption and measurable outcomes, monitor account health, mitigate churn, conduct business reviews, provide training, and identify expansion opportunities. Coordinate renewals, issue resolution, and internal stakeholders while advocating for customer needs. Maintain CRM accuracy and travel to customer sites up to 25% of the time.

Own strategic success for a portfolio of complex, high-value enterprise customers. Lead onboarding, product adoption, value realization, retention, customer health, issue resolution, advocacy, and executive relationships. Develop success plans, monitor NPS and renewal performance, communicate customer insights to Product and Engineering, and maintain accurate CRM records. The role requires strong SaaS customer success experience, technical fluency, data-driven account management, and the ability to influence C-suite stakeholders.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Own the Input1 Payments client portfolio by managing merchant relationships, leading implementations, driving product adoption, resolving technical and operational issues, and coordinating with internal teams. Support clients from onboarding through ongoing success while guiding payment integrations, workflows, and long-term account outcomes.

Manages post-sale relationships for digital software accounts, driving adoption, value realization, retention, and renewals. Tracks customer health, usage, adoption, and renewal indicators; supports onboarding and renewal preparation; analyzes surveys and customer data; communicates product updates; and escalates risks and feedback. Collaborates with Sales, Product, Support, and leadership while maintaining account reporting and customer success KPIs. Travel may include domestic and international trips up to 30%.

Manage a portfolio of 4–6 strategic enterprise customers, owning onboarding, adoption, value realization, retention, renewals, and expansion. Build executive relationships, lead business reviews, develop customer success plans, interpret analytics and ROI, identify risks, and coordinate Sales, Product, Engineering, Support, and Implementation teams. Drive measurable customer outcomes, account health, implementation success, and revenue retention while serving as the voice of the customer.

Manage strategic enterprise customer relationships, partnering with account managers to increase platform adoption and account growth. Develop account KPIs, data-driven usage strategies, and client communications; represent customer needs in internal product initiatives; expand stakeholder networks; maintain CRM records; and attend relevant industry events. The role serves clients across capital markets and requires strong financial-market knowledge, enterprise account management experience, and three days per week in the NYC office.

Own a portfolio of complex publisher accounts, serving as a strategic advisor and primary contact. Lead executive business reviews, analyze performance, drive yield and monetization optimization, identify expansion opportunities, support renewals, and collaborate with yield, demand, and product teams. Mentor junior CSMs, develop playbooks, and contribute to training. The role requires deep programmatic advertising expertise, analytical judgment, executive communication, and independent account management.

Manage post-sale customer success for enterprise insurance clients, including onboarding transitions, product adoption, risk mitigation, renewals, retention, expansion, reporting, and executive stakeholder engagement. Partner cross-functionally with Product, Technology, Support, Sales, and Account Management while representing customer needs in roadmap and product discussions. Use customer health metrics to drive measurable outcomes across NRR, GRR, churn, NPS, and adoption.

Manage client relationships throughout the partnership lifecycle, driving retention, growth, renewals, adoption, and satisfaction. Oversee contracts, billing coordination, reporting, KPI monitoring, and performance reviews. Provide strategic recommendations, lead client engagements, support onboarding and field adoption, and collaborate with sales, field leadership, and internal teams to address feedback and expand programs.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, adoption, and expansion. Lead executive business reviews, develop success and upsell plans, troubleshoot integrations, resolve customer issues, and manage multi-stakeholder relationships independently. Maintain rigorous process discipline, documentation, SLA adherence, and customer engagement workflows while using Salesforce and Gainsight.

Manage a portfolio of merchant clients, overseeing onboarding, implementation, daily program operations, performance tracking, client reviews, issue resolution, and strategic growth plans. Serve as the primary client contact while coordinating with internal Product, Operations, Risk, Finance, Legal, Marketing, and Compliance teams. Analyze performance and customer experience data, ensure contractual and regulatory obligations are met, and drive client satisfaction and program success.

Lead and develop a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Drive retention, adoption, customer value realization, forecasting, risk management, and operational excellence across a $15M–$20M ARR portfolio. Coach teams on account strategy, renewals, executive engagement, and value delivery while partnering cross-functionally with Sales, Product, Support, Services, Marketing, and RevOps. Travel up to 25% for customer and company meetings.

Leads client relationships and service delivery for Workday Application Managed Services engagements. Oversees SLAs, governance, performance metrics, staffing, contractual obligations, QBRs, and continuous improvement. Advises clients on Workday best practices and optimization while supporting renewals, expansions, RFPs, SOWs, and change orders. Partners with sales, account leadership, and legal teams and presents performance and financial reports to clients and internal stakeholders.

Owns customer success for Bueno’s Verdant hospitality partnership, managing partner alignment, hospitality customer relationships, onboarding, support escalations, training, adoption, retention, energy savings, and executive reporting. The role develops success plans, identifies expansion opportunities, gathers product feedback, and builds scalable deployment playbooks. Candidates need B2B software or services experience, complex stakeholder management, building systems and energy expertise, strong communication, project management, and willingness to travel up to 20%.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Provides post-sales technical customer success for HP software solutions focused on digital employee experience and endpoint security. Responsibilities include implementing and integrating software, managing endpoint environments, resolving escalations, delivering training and documentation, gathering customer feedback, demonstrating product value, and maintaining CRM records. Requires strong Windows, Azure, Intune, endpoint management, service delivery, and customer relationship expertise, with travel up to 25%.

Provides post-sales technical customer success for HP Digital Solutions, helping customers implement, integrate, deploy, troubleshoot, and optimize endpoint and security software. Serves as the customer’s technical expert and internal advocate, manages escalations, delivers training and documentation, tracks customer activity in CRM, and drives product adoption and satisfaction. Requires enterprise IT, Windows endpoint management, service delivery, software deployment, stakeholder relationship, and customer-facing experience.

Own a portfolio of post-sale customers, serving as their primary liaison and driving security-focused success plans, deployment, adoption, configuration, risk mitigation, renewals, and expansion. Partner cross-functionally with Sales, Product, Engineering, and executives; advise customers on security posture and integrations; build scalable playbooks and AI workflows; and mentor other CSMs.

Manage strategic enterprise customer relationships, align Workday solutions with business objectives, drive adoption and measurable value, and guide customers through AI innovation. The role coordinates Sales, Services, and Product teams; builds executive relationships; resolves complex issues; manages escalations; and supports retention, expansion, and long-term ROI. Travel up to 30% is required, with at least half of work time spent in the office or with customers, prospects, or partners.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.