Top Senior Customer Success Jobs

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manages high-value Salesforce customers by delivering Signature Success Plan outcomes, driving Sales and Service Cloud adoption, aligning technical and business goals, monitoring platform health and usage, coordinating incident resolution, conducting enablement and quarterly reviews, and identifying renewal and expansion opportunities. Builds executive relationships, develops success plans, translates technical issues into business value, and partners with Sales, Engineering, and Product teams.

Lead adoption strategy for large enterprise networking customers. Create Technical Adoption Plans, use telemetry and AI-driven insights to identify risks, facilitate onboarding and architecture workshops, coordinate with sales and product teams, communicate technical concepts to stakeholders, and drive renewals, growth, and customer value realization.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Own strategic electronics manufacturing customers, leading platform deployments, production-line launches, data analysis, and adoption. Analyze manufacturing and test data to improve yield, throughput, quality, failure-analysis time, and production readiness. Build relationships with engineering and executive stakeholders, lead business reviews, identify expansion opportunities, represent customer needs internally, and drive measurable outcomes across ambiguous technical programs.

Leads post-sale customer success for WatchPAT and IDTF-related programs, owning onboarding, adoption, utilization, retention, issue resolution, and value realization. Partners with Sales, Operations, Digital Health, field teams, vendors, and healthcare customers to deliver implementations, training, change management, playbooks, and scalable success strategies. Monitors customer health and performance, resolves escalations, captures feedback, and leads strategic initiatives that improve customer outcomes and operational alignment.

Leads CRM Customer Success for a $3M–$4M client portfolio, owning client relationships, account strategy, P&L performance, contract fulfillment, revenue growth, and profitability. Develops strategic marketing partnerships, supports new business, mentors Client Success Managers, and improves team performance and operational efficiency. The role requires managing complex enterprise and multinational accounts, communicating with senior stakeholders, and working hybrid in Atlanta.

Manage the customer journey for an assigned portfolio, driving adoption, business outcomes, renewals, and expansion. Develop success plans, lead executive and quarterly business reviews, manage escalations, communicate product updates, and build relationships from practitioners to C-suite stakeholders. Partner with Customer Success Engineers, Account Executives, and internal teams while contributing to success playbooks and best practices. The role requires cloud security and SaaS experience, customer success expertise, and familiarity with major cloud platforms and sales tools.

Serve as primary customer contact for schools/districts, lead onboarding and implementation, drive product adoption and operational excellence, monitor health to prevent churn, identify growth opportunities, and advocate customer needs internally.

Own and grow an international customer portfolio by driving product adoption, retention, cross-sell, upsell, and quarterly net revenue retention. Build relationships with customer decision-makers, support international expansion, identify risks, facilitate sales opportunities, and advocate for customer needs internally. Collaborate with Marketing, Sales, Product, Operations, Onboarding, and International Consultants to improve customer outcomes, influence product direction, streamline processes, and scale best practices.

Leads strategic customer success for complex, multi-org Salesforce customers. Owns success plans, ROI-driven engagement, executive stakeholder relationships, resource mobilization, risk mitigation, renewals, and go-live support. Advises customers on Sales Cloud, Service Cloud, AI governance, Trust Layer practices, and Agentforce capabilities while mentoring team members and driving adoption, technical health, and business value.

Manage an enterprise customer portfolio across onboarding, adoption, renewals, upsells, and negotiations. Lead training and meeting campaigns, drive retention, build ROI cases, and manage multiple concurrent workstreams. Strengthen customer relationships through site visits, community programs, webinars, case studies, and events. The role requires proactive account management, creative churn prevention, strong communication, and accountability in a fast-paced B2B SaaS environment.

Build and grow strategic enterprise partnerships, delivering measurable business value and platform reliability. Use SQL, Excel, and analytical problem-solving to identify operational issues, develop execution plans, and improve partner outcomes. Advocate for product enhancements, resolve cross-functional bottlenecks, and collaborate with operations, product, and legal teams. Adapt strategies amid ambiguity and shifting market conditions while driving operational excellence across a high-value customer portfolio.

Coordinates customer success workflows, commitments, risks, documentation, issue resolution, and cross-functional follow-through. Manages Confluence knowledge resources, Jira tickets, customer feedback and NPS programs, reporting, customer business review preparation, and workflow improvements. Analyzes customer input and operational data to identify themes, risks, and improvement opportunities, then communicates recommendations to internal and customer stakeholders.

Manage customer relationships throughout onboarding, adoption, and ongoing product use. Monitor customer health, conduct business reviews, support renewals, and identify upsell and cross-sell opportunities. Develop product expertise, communicate relevant functionality, gather feedback, track enhancements and bugs, and collaborate with sales, product, engineering, and field teams to improve customer value and retention.

Owns strategic direction, partner engagement, account health, and growth for complex utility virtual power plant partners. Serves as a senior advisor, escalation point, and mentor while developing scalable playbooks, identifying program bottlenecks, and coordinating cross-functional solutions. Partners with Sales and Product, manages customer feedback, tracks account health through analytics, and influences product and service roadmaps. This is a senior individual-contributor role with no direct people management.

Own strategic customer success for high-value Slack customers, serving as a trusted advisor throughout adoption, value realization, renewal, and expansion. Build adoption roadmaps, monitor usage and technical health, manage stakeholders and incidents, coordinate internal teams, deliver enablement, and identify opportunities to increase product engagement. The role requires strong consulting, communication, AI literacy, Slack expertise, and executive relationship management.

Own customer success for Honeywell’s software products by guiding onboarding, adoption, value realization, renewals, and account growth. Monitor customer health, conduct business reviews, identify expansion opportunities, and partner with Sales, Product, and Engineering on customer feedback, enhancements, and issue resolution. Build value-based executive relationships, improve customer success processes, and support recurring revenue growth through upselling, cross-selling, and long-term renewals.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Leads customer engagements and large-scale analytics projects from inception through delivery, ensuring measurable business value, quality, budgets, and timelines. Builds customer relationships, translates needs into analytics solutions, supports renewals and expansions, and coordinates with product, engineering, and data science teams. Also supports solution architecture, pre-sales demonstrations, proof-of-concept implementations, technical use-case development, and customer conferences. Presents complex insights to technical and nontechnical stakeholders.

Manage a portfolio of client accounts as the primary relationship owner, driving satisfaction, retention, adoption, and growth. Conduct business reviews, develop success plans, monitor account health, guide product adoption, resolve issues, and advocate for customer needs. Collaborate with Support, Product, Sales, Finance, Operations, and Implementation teams while maintaining CRM records. Mentor team members, contribute to customer success processes, and support onboarding, training, and continuous improvement.

Leads Digital Customer Success operations by translating adoption strategies into scalable workflows, automations, digital journeys, and self-service experiences. Assesses enterprise systems, processes, and data models; partners with Engineering, Product, IT, Sales Operations, and external teams to deliver production-ready capabilities. Develops prototypes, AI-enabled solutions, technical requirements, UAT plans, and deployment improvements that increase customer and partner onboarding, adoption, engagement, and value realization.

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Lead and scale the Customer Success function by managing and mentoring CSMs and Specialists, developing customer success strategies, improving retention and growth, analyzing customer feedback and KPIs, and presenting results to senior leadership. The role requires strong account and people management, delegation, prioritization, communication, and customer-centric skills, plus the ability to work onsite in Rexburg, Idaho.