Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.
- Drive Results: We think big, work smart, and execute fast to transform the future of commerce
- Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
- Champion Customers: We go the extra mile for our customers to help them unlock their full potential
- Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures
The Opportunity:
We are looking for a new addition to our Expert Services team! You will join a highly skilled and motivated customer success team dedicated to accelerating and providing continuous value to our customers. You will work directly with customers to gain an in-depth understanding of their business and technical requirements in order to assist customers in maximizing the value they derive from commercetools products. Within your capacity as a front-end implementation expert, you will guide our customers through key technical concepts with a focus on facilitating a successful and timely implementation of the commercetools Frontend solution.
Your Mission:
- Serve as a trusted advisor responsible for providing ongoing technical guidance and solution design, assisting both new and long-term customers in maintaining and enhancing their e-commerce front-ends.
- Lead discovery and solution design sessions with diverse technical implementation teams ensuring the development, delivery and launch of top-tier commercetools solutions encompassing both frontend and backend design.
- Develop samples, proof of concepts and code snippets in modern development languages (i.e. TypeScript and React).
- Facilitate the onboarding process for new customers and partners, providing comprehensive consulting and support to ensure they are equipped to utilize our solutions effectively. Act as a subject matter expert for commercetools domains. Create materials, presentations and play books to help internal and external customers integrate commercetools into their e-commerce architecture.
- Stay at the cutting edge of e-commerce, web and SaaS technology by keeping up with the latest trends and advancements.
- Act as a bridge between business and technical teams on both sides, ensuring clear and effective communication of requirements and feedback.
- Foster strong relationships with customers, partners, and internal teams such as product, support, and training to facilitate collaboration and ensure the timely and successful delivery of projects.
What you need to succeed:
- Experience as a customer-facing solution architect, technical consultant, or similar role in the e-commerce industry.
- Relevant experience with version control (Git), frontend deployment platforms (e.g. Netlify, Vercel), CI/CD processes, cloud providers (e.g. AWS, GCP, Azure) environment management, deployment strategies, observability and monitoring.
- Relevant experience in software development for production-ready applications.
- Strong experience with modern frontend development languages and technologies (e.g. like React, nextJS) and integrations with SaaS ISV vendors (e.g. Contentful, Algolia, Adyen).
- Ability to compose and decompose architectural diagrams which outline solution concepts, workflows, and infrastructure.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to diverse stakeholders.
- Experience working cross-functionally with pre-sales, post-sales, engineering, operations, and delivery teams.
- Demonstrated ability to manage multiple projects and priorities simultaneously.
- Proactive problem-solving skills and a customer-centric mindset.
- Experience with onboarding and training customers or partners is a plus.
We care about your growth and well-being
💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks
☀️ Workation: Work up to 60 days per year in a country different from your home country, with 20 working days per trip
💻 Learning & Development Budget
📚 Academy: Regular training sessions, access to Coursera and Babbel training courses
🙌 Our Benefits: Check them out by office here
⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees
🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment
Come grow with us!
We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Please note that the salary range provided pertains to base pay and accomodates differences in experience.
commercetools Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about commercetools and has not been reviewed or approved by commercetools.
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Healthcare Strength — Health coverage includes 100% employer-paid medical, dental, and vision for employees and dependents in the U.S. Global mental-health access via OpenUp further strengthens the health offering.
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Parental & Family Support — Parental leave is enhanced through Family Leave Plus, with up to 26 weeks fully paid for primary caregivers and 10 weeks for secondary caregivers in the U.S. This extends statutory leave and is positioned as a standout benefit.
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Flexible Benefits — Flexibility includes a Workation program to work up to 60 days per year from another country and an emphasis on flexible working hours and learning. Offices and global offsites support connection and mobility.
commercetools Insights
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What We Do
commercetools is the leading enterprise commerce platform, helping global businesses increase revenue and performance across every channel. Our technology powers unified digital experiences that connect B2C, B2B, in-store, and AI-driven commerce at enterprise scale. We’re a hub-based company built on collaboration, learning, and shared success. Our teams work together across offices in Munich, Boston, London, Valencia, Singapore, and beyond to shape the future of commerce — and win together. Trusted by industry leaders including Audi, Danone, Eurail, NBCUniversal, Sephora, and Volkswagen Group, commercetools enables enterprises to innovate confidently, move faster, and deliver measurable impact in a market that never stands still.
Why Work With Us
Our Guiding Stars are the values at the heart of our organization that drive everything we do: Drive Results, Cultivate Belonging, Champion Customers, and Adapt Boldly. We are committed to creating meaningful change not only in our industry but also in the communities we engage with.
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