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The Client Success Sr. Associate manages daily deliverables for assigned client accounts, focusing on project execution in a fast-paced environment. Responsibilities include project planning, communication with clients and internal teams, troubleshooting, and maintaining client documentation. Previous experience in advertising, client management, or project management in a SAAS environment is preferred.

As a Customer Support Representative, you will deliver exceptional customer service by addressing user inquiries, troubleshooting technical issues, and providing guidance on the company's software platform via phone, email, and chat. You will ensure seamless customer experiences, drive product adoption, and contribute to customer satisfaction and retention.

The Technical Writer will create and maintain user manuals and technical guides, collaborate with engineering teams, organize documentation, ensure compliance with standards, and improve documentation quality based on user feedback.