The Client Success, Sr. Associate is responsible for the daily delivery and execution for assigned client accounts, including execution for project, orders, and project management in a fast-paced environment. This role will manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost. The Client Success, Print Fulfillment Sr. Associate will learn to demonstrate a deep understanding of BrandMuscle’s product and service offerings and share examples and case studies that will help support the client’s objectives.
Experience
Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field
2+ years of advertising, client management, or project management in a SAAS environment preferred
Previous print production and/or print fulfillment experience preferred.
Responsibilities
- Responsible for ongoing day-to-day client deliverables on assigned accounts
- Responsible for execution for all print fulfillment, orders, and management on assigned accounts
- Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support.
- Provide problem recognition, research, isolation, and resolution steps with Manager support.
- Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
- Responsible for updating and maintaining client training and knowledge documentation
- Attend and participate in client calls, manage status reports and provide meeting minutes.
- Able to identify issues, report and oversee to resolution with Manager support
Requirements
- Print production and/or print fulfillment experience preferred.
- Excellent project management and communication skills
- Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
- Strong interpersonal skills, ability to work with cross-functional teams
- Must be available for a flexible work schedule to accommodate clients on advertising deadlines
- Must possess a strong work ethic, be self-motivated and have a team player mentality
- Ability to manage multiple projects in a fast-paced environment
- Must be thoroughly computer literate and able to learn new software and applications quickly
- Open to working night shifts
What We Do
BrandMuscle makes channel marketing easy by empowering beverage alcohol brands and Fortune 1000 companies to activate and amplify local markets. Our flexible ecosystem of solutions helps brands drive revenue and protects businesses against legal, fiduciary, and other compliance risks. The BrandMuscle platform pairs cutting-edge technology with proven marketing services to support highly regulated verticals.
More than 1.5M local businesses and over 50,000 sales reps and affiliates use BrandMuscle to seamlessly scale corporate branding, messaging, and demand generation to engage customers and increase ROI. Our robust ecosystem addresses every aspect of local channel marketing to unleash hyper-local activation for affiliates