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The Customer Success Manager at LogRocket will be responsible for managing customer relationships to ensure retention and growth. This role involves onboarding customers, driving adoption, and communicating effectively with both technical and business stakeholders. The manager will collaborate with internal teams and support customers through their journey with the product.
As a Senior Software Engineer at LogRocket, you'll be responsible for solving complex problems related to customer experience and system performance. You will work on a variety of projects that involve building scalable systems, developing mobile SDKs, and creating advanced data pipelines to enhance user experience and support team efficiency.
As a Senior Software Engineer at LogRocket, you'll be tasked with designing systems to optimize user paths, implementing real-time search backends, building machine learning pipelines for bug detection, and automating database scaling. You'll also collaborate with teams to ensure transparency in progress and work on scalable applications for SaaS products.
The Site Reliability Engineer will improve the quality of pager alerts, maintain operational stability, keep infrastructure updated, and enhance operational security while collaborating effectively with teams. Responsibilities also include monitoring engineering initiatives and operating scalable applications and databases.
The Content Marketing Manager will oversee day-to-day blog production, manage freelance writers, enhance content strategies, and optimize content distribution. They will also build relationships with influencers and contribute to various marketing initiatives.
As a Sales Engineer at LogRocket, you will assist the Sales and Customer Success teams, demonstrate LogRocket's value to prospective customers, address technical inquiries, and identify customer needs. You'll become an expert in LogRocket's technology, leading on-premise installations and supporting the customer onboarding process.
As a Senior Product Designer at LogRocket, you will create innovative designs and wireframes for B2B SaaS products, establish design guidelines, and help shape the product direction through user feedback. The role requires collaboration and independent work to achieve the product vision.
As a Content Marketing Manager, you will oversee day-to-day blog operations, manage freelance writers, create and distribute content, and refine editorial guidelines to engage frontend developers and enhance LogRocket’s digital presence.
As a Data Analyst, you will work cross-functionally to support growth by collecting and analyzing data across sales, marketing, and product channels. You will build dashboards, structure data sources, and drive strategic decisions through analytical research and collaboration with various stakeholders.
As a Customer Success Manager at LogRocket, you will drive long-term customer adoption by managing retention, churn, and upsells. Your role involves leading calls with key stakeholders, acting as a product expert, and coordinating cross-functional programs with sales, product, and support teams to enhance customer experiences.
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