LogRocket

Sales Engineer

Reposted 13 Days Ago

Easy Apply

Boston, MA

Hybrid

Mid level

Artificial Intelligence • Enterprise Web • Information Technology • Machine Learning • Mobile • Software • Analytics

Stop guessing about your digital experience. Find & fix the impactful issues holding back your apps.

The Role

Assist sales and customer success teams, communicate LogRocket's value, troubleshoot technical questions, lead installations, and become product expert.

Summary Generated by Built In

About LogRocket

Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.

Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.

Responsibilities

Assist Sales and Customer Success team with initial discovery calls and customer on-boarding
Work closely with prospective customers to clearly communicate and demonstrate LogRocket's value proposition
Answer technical questions for prospective and current customers
Identify customer pain points and position LogRocket as a solution
Become an expert in LogRocket's product and technology stack
Lead On-Premise installations

About You

3+ years of Sales Engineer experience
Familiar with React, Redux, Angular, or other modern front-end frameworks
Experience with AWS or other cloud providers, preferred
Strong communication and customer service skills
Experience problem solving and troubleshooting in a fast-paced environment

Benefits & Perks

Extensive health, dental, and vision benefits
Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
Three months of fully-paid parental leave to any employee welcoming a child into their home
401k and commuter benefits
Generous stock options - we all get to own a piece of what we’re building
Regular team outings and activities
Flexible working hours and location
Monthly employee gifts
For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Top Skills

Angular

AWS

React

Redux

What the Team is Saying

Kate

Content Marketing Manager

“At LogRocket we have a hardworking team, excellent work-life balance, and a fantastic product.“

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The Company

HQ: Boston, MA

95 Employees

Hybrid Workplace

Year Founded: 2016

What We Do

LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create ideal product experiences across web and mobile apps. Located in Downtown Crossing, we’re on a mission to build the best possible frontend monitoring solutions for engineering and product teams.

Why Work With Us

LogRocket is the only analytics & error tracking platform that doesn’t want its users spending all their time staring at dashboards and sifting through noisy alerts. We’re always looking for better ways to help customers find the most severe things holding back their apps so they can spend their time doing what they love – building great software!

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LogRocket Offices

Learn More

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Hybrid first company, most roles can be remote, and individuals are given the flexibility and trust to decide if and when they are in the office.

Typical time on-site: Flexible

HQBoston, MA

Though we're a hybrid-first company, our downtown Boston HQ is conveniently located next to South Station and Downtown Crossing T stops, and surrounded by endless lunch and post-work spots!