Top Senior Level IT Jobs

The Technical Support Specialist II provides technical support for Aristocrat product lines in gaming. Responsibilities include analyzing and documenting defects, maintaining case documentation, reproducing field issues in a lab, and working with various stakeholders to enhance product support. The role emphasizes critical thinking, problem-solving, and customer service skills, while also requiring collaboration with technical teams on new products and processes.

The role involves leading community engagement initiatives, developing strategies for local participation, facilitating public meetings, and integrating community feedback into project planning. The specialist will build relationships with stakeholders, create communication materials, and provide education on resilience and hazard mitigation.

The role involves ensuring the delivery of IT services, troubleshooting incidents, monitoring systems, managing relationships with stakeholders, and maintaining service level agreements. The consultant will also write support documentation, contribute to change management processes, facilitate user incident resolution, and participate in disaster recovery planning.