Top Senior Level Customer Success Jobs

As a Customer Experience Architect at Intercom, you will lead customers in transforming their support operations by integrating AI-driven solutions, conducting workshops to align on goals, and designing customized support models. You will provide data-driven recommendations to enhance customer experiences and promote continuous improvement.

The Senior Customer Success Manager is responsible for enhancing customer satisfaction and retention by ensuring clients gain maximum value from the data platform. This role involves relationship management, account strategy development, customer onboarding, and collaboration with cross-functional teams to drive product adoption and success metrics reporting.

The Customer Success Manager will drive end-to-end experiences for partners and service providers, ensuring exceptional customer satisfaction. Responsibilities include building relationships, customizing programming, overseeing daily operations, facilitating communication, and providing on-site support. The role requires collaboration with the Sales Team and other leaders, along with mentoring team members.