Top Senior Level Customer Success Jobs

The Senior Contracts Specialist - SLED at GuidePoint Security focuses on managing SLED client contracts. Responsibilities include reviewing contracts for compliance, managing RFPs, developing relationships with government contracting officers, and integrating compliance tools. The role requires knowledge of regulatory requirements and effective project management skills.

As the Enterprise Customer Success Manager, you will be responsible for ensuring the success of large customers, leading onboarding, training, and overall customer adoption. You will leverage your experience in professional services or consulting to engage with senior management, manage complex business applications, and apply customer success strategies to enhance client experience and satisfaction.

The Senior Learning and Development Specialist will design, deliver, and evaluate leadership development programs, partner with senior leaders, create engaging content, conduct needs assessments, manage stakeholder relationships, and provide coaching to enhance leadership capabilities and organizational performance.

The Technical Account Management Enablement Manager will advocate for the Technical Account Management organization, creating and delivering enablement and training programs. The role involves collaborating with cross-functional teams, communicating with stakeholders, and employing data-driven approaches to improve TAM programs and performance.

The Technical Account Manager is responsible for managing customer relationships for NICE CX, ensuring their success post-implementation. This role involves troubleshooting, developing relationships, providing technical support, and collaborating with various teams to meet customer needs. Frequent travel is required to engage with high-level service package accounts.

The Sr. Manager of Premium Support will lead a global team of engineers providing high-level, personalized support to strategic customers. Responsibilities include mentoring team members, managing customer relationships, resolving complex issues, and driving operational excellence through KPI analysis and continuous improvement of support workflows.

The Senior Consultant, Technical Account Management at Showpad acts as the main technical contact for customers, ensuring their success by aligning their technical requirements and business objectives with Showpad's products. Responsibilities include managing customer relationships, providing technical guidance, and demonstrating comprehensive product knowledge to maximize customer engagement and satisfaction.