Who We Are:
At the intersection of health plans and providers, Apixio is creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.
The combination brings together healthcare expertise, AI/machine learning technology and data-driven analytics solutions to deliver innovative solutions and value to our customers and the healthcare ecosystem. We aim to accelerate the shift toward alternative payment models, while enhancing efficiency and supporting better patient outcomes.
Job Summary:
The Client Success Leader is responsible for managing the relationship and ensuring value delivery for assigned clients. This client-facing position is responsible for managing the client contract and overall client satisfaction in terms of relationship, results, and their experience in dealing with our company. The Client Success Leader will also build relationships with internal leaders to drive results and will contribute to process optimization efforts to ensure client results are optimized.
Essential Duties and Responsibilities:
- Cultivate and bolster strategic, trusted advisor relationships with assigned clients and understand their business needs to drive future opportunities and growth of footprint
- Act as client’s representative to drive internal decision-making and agendas related to the needs of customers, while working with cross-functional teams to solve pain points and deliver high customer satisfaction scores
- Collaborate with internal team members to ensure client portfolio goals are attained and exceeded
- Partner with internal cross-functional teams to identify and deliver processes, workflows and solutions to client on time and with functionality that meets or exceeds client goals
- Develop strategic plans for future client scope expansion and growth as well as exceptional delivery and service to customers.
- Project financial results and company revenue based on KPI data and business dynamics
- Develop and execute robust, client-specific account plans, detailing action plans, available opportunities and customer analyses to achieve mutual goals of ClaimLogiq and customer
- Produce and facilitate client-facing review presentations in person or via teleconference
- Coordinate operational and strategic activities internally to improve client experience and strengthen ClaimLogiq processes
- Support client contracting efforts
- Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc.
Job Requirements:
Skills, Knowledge, Education, and Experience
- 5+ years of previous experience in client success / account management utilizing a consultative approach to managing complex customer relationships
- Strong Healthcare industry experience, specifically in the health plan or provider sector, with payment integrity program knowledge preferred
- Excellent written and verbal communication skills, including ability to effectively engage, influence, work collaboratively and gain trust with all levels of internal and external organizations
- Strong organizational skills and capability to drive multiple, simultaneous projects to completion
- Ability to manage and develop financial forecasts and manage clients to revenue goals
- Demonstrated ability to work independently but also possessing strong team mentality
- Strong interpersonal, analytical, problem-solving and decision-making skills
- Ability and willingness to travel
Computer Equipment and Software
- Proficiency with Microsoft Office Suite including video conferencing
The salary range below is for Base Salary. Total compensation also includes benefits and variable compensation. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location.
Base Compensation
$100,000—$140,000 USD
We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Your skills and background may be more translatable to this role than you initially thought. Allow us the opportunity to get to know you. Please let us know if you require accommodations during the interview process.
What Apixio can offer you:
- Meaningful work to advance healthcare
- Competitive compensation
- Exceptional benefits, including medical, dental and vision, FSA/HSA
- Generous vacation policy
We take your privacy very seriously. Please review our privacy policy to see exactly how we protect your information here
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Notice to Recruiters/Staffing Agencies
- Recruiters and staffing agencies should not contact Apixio through this page. All recruitment vendors (search firms, recruitment agencies, and staffing companies) are prohibited from contacting our hiring manager(s), executive team members, or employees
- We require that all recruiters and staffing agencies have a fully executed, formal written agreement on file
- Apixio receipt or acceptance of an unsolicited resume submitted by a vendor organization to this website or employee does not constitute an actual or implied contract between Apixio and such organization and will be considered unsolicited and Apixio will not be responsible for related fees
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What We Do
Apixio is the Connected Care Platform at the intersection of health plans and providers. Our AI technology and flexible services power risk adjustment, payment integrity, and care delivery programs using centralized patient health profiles, data-driven insights, and seamless workflows. With Apixio, healthcare organizations can streamline operations, ensure accurate payment, and uncover critical patient insights—building a resilient foundation for success as the industry moves toward value-based reimbursement models.
At Apixio, we strive for excellence in everything we do and understand that success is not built overnight but is the collective effort of smart people asking the right questions, taking calculated risks, and delivering innovative industry-leading solutions.
Apixion’s are motivated, resourceful, intelligent, and scrappy trouble-shooters who work hard, play hard, and are committed to making an impact in our industry and in our communities. Our team is dedicated to hiring quality candidates of diverse backgrounds who can share their ideas and experience to create a holistic client and employee experience that is respectful of our company mission, and reflective of the individual talents that each Apixion brings with them. With Apixio you can expect the best because we are passionate and committed to delivering the best. We celebrate each success, big or small, and aim to help each Apixion reach their full potential.
At Apixio, our culture is one that encourages diversity and looks to expand it constantly. Our employees make our inclusive culture what it is and we provide the tools and resources they need to feel empowered and supported. Apixion’s don’t just talk the talk, they walk the walk with our employee ran groups that focus on diversity and inclusion, community give back, and professional and personal growth.
Why Work With Us
Smart people who are passionate about making an impact yet we leave our egos at the door
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