Top Senior Customer Success Jobs

Lead and mentor a B2B SaaS account management team to drive client retention, satisfaction, and organic growth. Oversee lifecycle from implementation to long-term partnership, set and track KPIs (retention, NPS), advocate client needs to product, manage projects, and continuously improve processes to deliver white-glove service.

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Serve as trusted advisor managing end-to-end post-sales for Everpure and Portworx customers: onboarding, adoption, escalations, renewals, business reviews, growth identification, cross-functional advocacy, and operational reviews to ensure value realization and smooth service delivery.

Lead Customer Success strategy and execution to drive revenue growth, retention, and market expansion. Develop KPIs, act as voice-of-customer, align customer expectations to internal processes, coach and develop the Customer Success team, and collaborate cross-functionally to deliver end-to-end, best-in-class customer experiences.

Lead the Customer Success function to drive retention, revenue growth, and customer satisfaction. Define strategy, track KPIs, act as voice-of-customer, and coach a team to deliver best-in-class customer experiences.

Drive adoption and outcomes for enterprise clients, manage relationships, lead engagement sessions, analyze product data, and collaborate cross-functionally.

Designs, develops, and delivers client training and educational materials to increase adoption and self-sufficiency. Creates on-demand modules, presentations, and blended learning experiences. Participates in client training events, gathers and analyzes client feedback, and coordinates across teams to prepare training for product rollouts and enhancements. Supports digital channel adoption and continuous improvement of client enablement strategies. Travel ~10-15%.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

As a Partner Success Principal, you'll build relationships with partners, provide strategic guidance, and enhance service performance to drive revenue growth.

Manage and develop a team of customer success managers owning renewals, expansions, and revenue. Coach CSMs through deal reviews and calls, drive GRR/NRR/expansion targets with forecasting and pipeline management, act as a player-coach on complex deals, and build scalable CS playbooks and cross-functional processes.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.