Top Senior Customer Success Jobs

Lead customer operational initiatives for assigned accounts, managing O2C operations, supply chain analytics, customer relationships, compliance, and continuous improvement. Develop Power BI dashboards, leverage AI and automation, resolve order and service issues, monitor KPIs, drive cost recovery and efficiency, and maintain process documentation and governance to improve customer supply chain performance.

Manage and grow a book of B2B SaaS customers in wealth transfer: onboard clients, drive engagement and renewals, enable users through training, surface product insights, and partner with product/engineering to support expansions and advocacy.

Own post-sale lifecycle for Revenue & Finance Automation customers: drive retention, expansion, adoption, and account health. Act as trusted advisor on payments, billing, tax, and invoicing; partner with account teams and internal stakeholders to optimize value, surface feedback, and identify growth opportunities.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

The role involves improving customer experience through metrics analysis, cross-functional collaboration, and managing software automation projects. Strong analytical skills and technical knowledge are essential.

The role involves enhancing customer experience for Starlink users, managing projects, and analyzing data to drive improvements in service delivery.

The Director of Customer Success Operations oversees systems and processes for Customer Success, ensuring efficient execution across the customer lifecycle and enabling teams to focus on customer engagement.

The Customer Success Manager will manage client relationships, driving success outcomes, onboarding, troubleshooting, and coordinating with cross-functional teams on accounting and revenue processes.

The Customer Success Manager at Tabs will manage customer relationships, ensure adoption of Tabs’ AI-powered platform, proactively resolve issues, and drive success outcomes through data-driven insights and collaboration with stakeholders.

Manage and grow customer accounts in logistics, driving satisfaction, retention, and expansion through collaboration with internal teams and performance analysis.

Manage and grow relationships with customer accounts, ensuring satisfaction and expansion. Collaborate with teams to optimize freight execution and achieve performance targets.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

The Director of Customer Success leads post-sale customer lifecycle, ensuring value realization and promoting efficient operations across various customer segments while enhancing cross-functional collaboration.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

Lead a high-performing team of Customer Success Managers, driving customer utilization, retention, and expansion across fintech and AI software products for SMB and mid-market healthcare customers.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, track account health and requirements, produce status reports and documentation, coordinate cross-functional teams, oversee QA metrics and testing, review SLAs/contracts, drive continuous improvement, manage strategic projects, and provide executive-level presentations and 24/7 support as needed.

Own and build the post-sales operating system: reporting, CS platform implementation and administration, health scoring, CSAT/NPS programs, data governance, customer communications, renewal operations, and automation. Partner cross-functionally to create a single source of truth and operational cadence that drives retention, renewals, and scalable delivery.

As a Senior Customer Success Engineer, you will design and implement automation strategies to enhance customer outcomes, unify technical documentation, and optimize AI support agents while serving as the first line of technical escalation during onboarding.

Manage a focused portfolio of global, strategic accounts as a trusted advisor. Own lifecycle, governance, adoption, retention, and expansion; orchestrate cross-functional teams; design AI-powered customer programs and playbooks; lead executive reviews, consolidation/build-vs-buy conversations, and renewal/upsell motions; quantify ROI and drive adoption across regions while supporting technical issue resolution and acting as the primary customer liaison.

The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Lead post-sale strategy and team to drive onboarding, adoption, renewals, and net revenue retention for public-safety customers. Run renewals, support expansion with Sales, refine customer health scoring, improve onboarding, act as executive sponsor for top accounts, and hire and coach the Customer Success team. Must be hands-on and travel to customer sites.