Top Senior Customer Success Jobs

The Head of Customer Success will lead and scale the Customer Success function, aiming to drive customer retention, satisfaction, and growth while fostering a world-class customer experience.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.

The Customer Success Manager ensures customers achieve value from Tanium's platform through relationship building, data management, and addressing business needs effectively.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Manage a portfolio of MSP partner accounts end-to-end—onboarding, adoption, renewals, and expansion. Use health scores, usage data, and AI insights to prioritize outreach, mitigate churn risk, run business reviews, and drive time-to-value. Pilot AI-enabled CS workflows and help build scalable playbooks alongside Sales for upsell opportunities.

Serve as trusted advisor to educators and district leaders to drive adoption, onboarding, renewals, and measurable student outcomes. Lead implementations, analyze usage and learning data to recommend strategies, foster long-term partnerships, collaborate cross-functionally to identify growth, and advocate customer feedback to shape products.

Manage a portfolio of 30-40 enterprise customers to drive adoption, renewals, upsells, and Net Revenue Retention. Conduct executive business reviews, resolve escalations, analyze engagement health, mentor junior CSMs, and collaborate with sales and technical teams to deliver outcomes and grow ARR.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.

The Senior Customer Success Manager leads the execution of Customer Success strategies, manages a team, and ensures customer value and retention through effective engagement and operational management.

Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

Lead post-sale strategy and team to drive onboarding, adoption, renewals, and net revenue retention for public-safety customers. Run renewals, support expansion with Sales, refine customer health scoring, improve onboarding, act as executive sponsor for top accounts, and hire and coach the Customer Success team. Must be hands-on and travel to customer sites.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Lead post-sale customer engagement by managing key accounts, driving adoption, mentoring junior specialists, analyzing customer health metrics, coordinating logistics and shipments, preparing executive reports, delivering trainings, and collaborating cross-functionally to improve processes and customer satisfaction.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

As a Partner Success Principal, you'll build relationships with partners, provide strategic guidance, and enhance service performance to drive revenue growth.

As a Customer Success Manager, you'll oversee customer onboarding, drive adoption, serve as an advisor, enhance product usage, and identify risks for enterprise and mid-market accounts.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.