Top Senior Level Customer Success Jobs

The Senior Director of Customer Success at Zenoti is responsible for customer growth and satisfaction, driving customer success outcomes, optimizing the customer lifecycle, and ensuring customers achieve ROI from the products. This role involves enhancing product adoption, measuring customer satisfaction, and advocating for customer needs within the organization.

As a Customer Success Manager at Fireblocks, you will build and maintain critical relationships with customers, providing insights and guidance to drive adoption of the platform. Collaborating with various teams, you will assess performance against goals, conduct Executive Business Reviews, and promote customer advocacy to ensure a seamless experience.

The Client Software Specialist at Employee Navigator will support clients in effectively using the platform by providing guidance and solutions to their issues. This role requires in-depth knowledge of the software and involves training clients, resolving queries, and collaborating with the team to enhance the overall user experience. The specialist will be responsible for delivering exceptional customer service and support.

The Dyslexia Specialist facilitates small-group dyslexia instruction and serves as a literacy leader at the campus level. They provide research-based support for students with dyslexia, evaluate student performance, maintain records, and assist teachers and staff with strategies and interventions. They also engage with parents and participate in professional development activities.

The Senior Customer Success Manager at Trellix will oversee onboarding, adoption, and advocacy for Fortune 500 clients. Responsibilities include building success plans, monitoring customer health metrics, and improving customer experience. This role requires strong consulting and project management skills and involves mentoring other Customer Success Managers.

As the Manager of Customer Success, you will lead a team to drive customer engagement and satisfaction, develop strategies for retention and growth, and collaborate with various teams to enhance the customer experience. Your role involves mentoring team members, overseeing the recruiting process, and tracking performance metrics.

The Specialist in Development is responsible for designing and developing ETL solutions, analyzing data sources, and preparing design documents. This role involves coordinating with onshore partners, ensuring code quality, and applying development best practices. The position requires strong knowledge of ETL tools and scripting, and experience with DevOps methodologies.