Top Senior Customer Success Jobs

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

Lead a high-performing team of Customer Success Managers, driving customer utilization, retention, and expansion across fintech and AI software products for SMB and mid-market healthcare customers.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, track account health and requirements, produce status reports and documentation, coordinate cross-functional teams, oversee QA metrics and testing, review SLAs/contracts, drive continuous improvement, manage strategic projects, and provide executive-level presentations and 24/7 support as needed.

Own and build the post-sales operating system: reporting, CS platform implementation and administration, health scoring, CSAT/NPS programs, data governance, customer communications, renewal operations, and automation. Partner cross-functionally to create a single source of truth and operational cadence that drives retention, renewals, and scalable delivery.

As a Senior Customer Success Engineer, you will design and implement automation strategies to enhance customer outcomes, unify technical documentation, and optimize AI support agents while serving as the first line of technical escalation during onboarding.

Manage a focused portfolio of global, strategic accounts as a trusted advisor. Own lifecycle, governance, adoption, retention, and expansion; orchestrate cross-functional teams; design AI-powered customer programs and playbooks; lead executive reviews, consolidation/build-vs-buy conversations, and renewal/upsell motions; quantify ROI and drive adoption across regions while supporting technical issue resolution and acting as the primary customer liaison.

The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Lead post-sale strategy and team to drive onboarding, adoption, renewals, and net revenue retention for public-safety customers. Run renewals, support expansion with Sales, refine customer health scoring, improve onboarding, act as executive sponsor for top accounts, and hire and coach the Customer Success team. Must be hands-on and travel to customer sites.

Manage post-sales relationships with enterprise clients to drive adoption, retention, and value realization. Monitor customer health and NPS, execute Value Realization Plans, identify upsell opportunities, lead cross-functional initiatives, provide executive-level insights, and act as trusted advisor to prevent churn and expand business.

Own a book of customers end-to-end to drive measurable business outcomes (NRR, renewals, expansion). Build, deploy, and maintain AI-powered agents and automations for customers, connect feedback sources, run data-driven executive reviews, forecast renewals, and drive upsell. Act as customer advocate to influence product and engineering priorities.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Own and grow a portfolio of 10-15 high-ACV strategic accounts. Drive deployment, retention, expansion, and adoption; build the AM function, churn-early-warning systems, handoff processes, playbooks, and cross-sell motions while partnering with sales and product.

Own and expand strategic enterprise accounts ($1B+ retailers and global brands). Build account plans, drive AI adoption, lead executive reviews, identify expansion, mitigate churn, advise on creative workflows, and partner with product, engineering, and sales. Represent the company at customer sites and events.

Lead statewide onboarding and adoption for Atlas among union and enterprise clients in New Jersey. Drive high-velocity, in-person activation events, recruit peer champions, manage key accounts and outreach events, gather customer feedback for product improvements, and present adoption metrics to executives to ensure retention and renewals.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.