Top Senior Customer Success Jobs

Lead a regional Customer Success team to drive customer retention, adoption, and expansion of AutoStore solutions. Own strategic customer relationships, coach and develop managers, coordinate cross-functional efforts, monitor success metrics, and drive operational improvements to maximize customer value and lifetime revenue.

Own post-sale success for a portfolio of clients—driving retention, adoption, value realization and growth. Lead governance forums, surface and mitigate churn risk, coordinate Sales/Product/Delivery/Support, provide product-facing support, supply renewal evidence, and feed customer insight back into the organization to drive expansion and product improvements.

Own a portfolio of strategic credit union and community bank accounts as the primary customer contact. Drive adoption, retention, renewals, and expansion; lead executive business reviews; translate platform metrics into business insights; surface product gaps to Product/Engineering; maintain CRM forecasts and at-risk flags; act as a technically credible AI/product expert.

Lead a Central Region Client Success team (4-6) to drive retention, upsells, and revenue growth. Coach staff, oversee strategic accounts and campaign lifecycle, implement scalable operations, resolve escalations, collaborate cross-functionally, and use data to measure KPIs and optimize client outcomes in a digital advertising environment.

Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Serve as the strategic partner for enterprise clients in investment management, owning account relationships, driving retention and expansion, coordinating onboarding and post-go-live delivery, aligning product roadmap with client needs, and delivering executive-level, data-driven insights using CRM tools to scale AI-first operations for fund administrators and asset managers.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Own post-sale relationships for Transparency clients: onboard brands, manage migrations and product rollouts, keep churn low, surface expansion opportunities, report account health weekly, automate repetitive work, and help hire and lead future CSMs.

The Customer Success Manager at Vendelux will build relationships with clients, ensure satisfaction, manage onboarding, and develop strategic plans for client success in a fast-paced environment.

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Lead client relationships for digital advertising accounts, manage Account Coordinators, develop and execute SEO/PPC strategies, track key metrics (Google Analytics, Ad platforms), ensure timely delivery of campaigns and reports, handle escalations, identify growth opportunities, and maintain billing and reporting accuracy.

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Serve as the technical lead for Cyera customers: onboard and train, design custom use cases, drive adoption and expansion, troubleshoot issues, run executive reviews, mentor team members, and influence product roadmap while traveling ~25–50% annually.

Lead customer operational initiatives for assigned accounts, managing O2C operations, supply chain analytics, customer relationships, compliance, and continuous improvement. Develop Power BI dashboards, leverage AI and automation, resolve order and service issues, monitor KPIs, drive cost recovery and efficiency, and maintain process documentation and governance to improve customer supply chain performance.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Own a book of strategic B2B SaaS customers to drive product adoption, retention, renewals, and expansion. Act as trusted advisor to executives, manage escalations, forecast renewal/expansion outcomes, identify growth opportunities, and collaborate across Sales, Product, and Support to improve customer ROI and outcomes.