Top Senior Customer Success Jobs

Lead and scale the Mid-Market Customer Success organization, owning segmentation, engagement models, success planning, and retention metrics. Drive operational rigor using Salesforce and CS tooling, develop leadership depth, run executive business reviews, partner cross-functionally on renewals and product priorities, and build an AI-driven CS motion to improve efficiency and measurable customer outcomes.

As Director of Customer Success at CADDi, you will lead the strategy and execution of post-sales functions, focusing on team development, customer advocacy, and strategic relationships while driving scalable growth.

The Client Success Manager ensures client satisfaction by managing relationships, overseeing performance metrics, and facilitating smooth onboarding and operations.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.

The Customer Success Manager will drive AI adoption, manage relationships with tech customers, and optimize usage of Claude products while providing strategic guidance to enhance business outcomes.

The Client Success Program Manager serves as the main contact for clients, managing complex programs, resolving issues, and ensuring effective communication across teams to enhance client experiences.

The Customer Success Manager will enhance client relationships in the media sector, driving adoption and expansion while managing account health and NRR targets. They will navigate complex media ecosystems and lead strategy to prevent churn and ensure renewals.

The Customer Success Engineer advocates for customers post-sale, ensuring value realization, engaging with stakeholders, and driving customer success initiatives.

The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.

The Senior Customer Success Manager will act as a trusted advisor for strategic customers, ensuring their success, managing relationships, and delivering product value throughout the customer lifecycle. Responsibilities include stakeholder engagement, cross-department collaboration, proactive communication, and tracking customer outcomes to drive retention and growth.

Manage a large portfolio of enterprise government agency customers as a trusted advisor, driving adoption, retention, and multi-year strategic account plans. Own renewal health, forecast risk, identify upsell/cross-sell, build KPI dashboards, leverage AI to scale engagement, travel for on-site relationship-building, and advocate customer needs internally.

Lead delivery and client relationship management for contracted IT services across delivery towers. Own cost, SLAs, escalations, and risk; drive customer satisfaction, renewals, expansion revenue, and account-level transformation while managing cross-functional teams and third-party vendors.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

Own post-sale growth for a portfolio of large enterprise accounts. Build executive relationships, run whitespace analysis, design growth programs, drive internal marketing events, surface qualified expansion opportunities, run product demos and light prototyping, and provide field insights to Product, Engineering, and GTM leadership to expand Retool adoption and measurable business value.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

The Senior Customer Success Manager will manage customer relationships, oversee pilot implementations, and collaborate with engineering to fulfill customer needs while building foundational processes for customer success.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

Lead and develop a team of Customer Success Managers, ensuring exceptional service delivery, coaching, and managing performance while driving customer satisfaction and engagement with technology solutions.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

Drive adoption, retention, and growth for enterprise customers post-sale. Serve as primary CSM contact, build strategic success plans, track customer health and ROI, surface upsell/cross-sell opportunities, lead executive meetings/workshops, and collaborate with sales, marketing, and technical teams to mitigate risk and maximize value from Reltio’s platform.

Lead AI transformation initiatives for Fortune 500 legal departments, ensuring successful platform delivery, adoption, and value realization while building executive relationships.

As a Solutions Architect, you'll ensure customer success by designing streaming architectures, integrating solutions, and improving experiences with Redpanda products.

The Senior Customer Success Manager will drive customer adoption and engagement, own a portfolio of enterprise clients, and advise C-level stakeholders.