Top Senior Customer Success Jobs

Serve as strategic partner and primary contact for enterprise healthcare clients, lead cross-functional account teams, drive product adoption, develop success plans and value stories, represent client voice to shape product roadmap, coach junior CSM staff, and support sales through RFPs and prospect calls.

Own customer relationships for managed services accounts, ensure service commitments and renewals, coordinate incident response and RCA processes, manage resource planning and reporting, conduct customer reviews, and drive continuous improvement and upsell opportunities while mentoring team members and maintaining support documentation and runbooks.

Manage sponsor and advertiser onboarding and campaign execution for tradeshow and advertising clients. Serve as primary customer liaison, collect creative assets, deliver performance reports, resolve issues, identify upsell opportunities, and collaborate cross-functionally to improve processes and customer experience.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Own post-sale relationships for large enterprise construction customers: lead onboarding, drive adoption, manage renewals and expansion, run onsite QBRs and trainings (25-35% travel), advocate customer needs to Product/Engineering, forecast retention, track account health, and create repeatable enterprise CS playbooks.

Support Enterprise CSMs by preparing account materials, tracking action items, coordinating internal teams, monitoring usage/adoption, assisting onboarding/training, and traveling with CSMs to support meetings and business reviews.

As a Senior Customer Success Manager, you will manage customer relationships, drive onboarding, product adoption, and ensure customer satisfaction and retention through strategic planning and execution.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

The Senior Director of Customer Success will lead Axion's customer experience, manage a team, oversee strategic accounts, define success metrics, and collaborate with various departments to ensure customer satisfaction and growth.

Manage client onboarding, training, and ongoing success; assist with initial Shopify integrations; coordinate with Support, Warehouse, and Sales; handle chat/ticket/email support; manage customer projects via portal; support escalations and maintain SQF food safety continuity.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Manage and deepen relationships with a book of clients, identify service and recordkeeping opportunities, develop relationship and retention plans, resolve complex client issues, coordinate cross-team service solutions, and use Vanguard product knowledge to strengthen client outcomes.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Manage enterprise K-12 district accounts to drive adoption of Edia's AI-powered platform, improve student outcomes, and achieve GDR/NDR targets. Build trusted advisor relationships, analyze adoption and outcomes, identify upsell opportunities, influence product roadmap, and deliver training and success plans.

Senior client-facing role owning enterprise customer relationships, account strategy, and cross-functional initiatives to drive retention, growth, cost savings, and operational efficiency using data-driven insights. Leads executive reviews, manages escalations, supports renewals, and partners with Operations, Analytics, and Commercial teams to deliver measurable outcomes.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Lead and hire a high-performing Customer Success team while still managing key enterprise accounts. Design onboarding, coaching playbooks, engagement models, and CS metrics (adoption, NRR, account health). Coach CSMs to be consultative advisors, partner cross-functionally, use AI to prioritize work, and turn customer insights into product feedback to drive adoption and expansion.

Manage customer portfolio, driving success by advising on B2B purchasing, fostering engagement, and developing client relationships across various sectors.

The Customer Success Manager will oversee client relationships, ensure customer satisfaction, drive adoption of Zip's platform, and collaborate with internal teams to enhance customer success.