Top Senior Customer Success Jobs

Lead and scale the Customer Success function for clinic partners: directly manage key accounts, drive adoption and expansion via AI-augmented analytics, build CS playbooks and upsell motions, oversee support, mentor CSMs, and act as the internal voice of the customer to influence product and strategy.

Manage a book of complex enterprise and API customers: run QBRs, own renewals, handle escalations, influence product/engineering, build CS templates/processes, and drive expansion and operational improvements.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

Lead a Customer Success team supporting independent director, trustee, and agency appointments. Oversee service delivery, KPIs, capacity planning, escalations, renewals, cross-functional collaboration, and initiatives to drive adoption, engagement, and customer retention in a regulated environment.

Embed with mid-market CPG customers to configure workflows, drive onboarding and activation, quantify impact, resolve procurement issues, translate customer needs to product, and scale via automation and playbooks to ensure renewals and expansion.

Own post-sale relationships for enterprise customers, driving adoption of Avive’s hardware and software, conducting QBRs, managing renewals and escalations, leading onsite deployments, identifying expansion opportunities, and coordinating cross-functional resources to ensure operational readiness and account health.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

The Strategic Customer Success Manager will ensure customer success in AI projects by leading onboarding, engagement, and adoption while collaborating with various teams.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion across enterprise accounts. Define success metrics and scalable engagement models, manage complex customer lifecycles, partner with Sales/Services/Renewals, and use data to reduce churn and deliver measurable business outcomes.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

As Director of Customer Success, you'll manage strategic accounts, ensure client satisfaction, drive product adoption, and grow account revenues through building strong relationships and conducting in-person trainings.

The Customer Success Systems Manager will enhance operational excellence in the Customer Success team by optimizing systems and processes, managing Gainsight architecture, and delivering insights for improved renewals and retention.

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

The Senior Client Success Engineer will address complex customer challenges, support enterprise use cases, and enhance technical standards while maintaining high customer engagement and influencing product development.

The Senior Customer Success Manager drives customer value and retention through technical solutions, onboarding, and relationship management, ensuring customers realize the full value of AppsFlyers platform while collaborating with various internal teams.

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.

Lead customer success efforts to move clients from POC to full rollout: conduct discovery and process mapping, coordinate POC and onboarding, align and track KPIs, support contract conversion, and communicate with stakeholders. Collaborate with sales, technical, and support teams and travel to US customer sites for onboarding and launches.

The Enterprise Customer Success Manager oversees relationships with large enterprise customers in Fintech and banking, ensuring value from Sedric's platform and managing onboarding and strategic success plans.

The Director of Customer Success Operations oversees systems and processes for Customer Success, ensuring efficient execution across the customer lifecycle and enabling teams to focus on customer engagement.

The Customer Success Manager at Tabs will manage customer relationships, ensure adoption of Tabs’ AI-powered platform, proactively resolve issues, and drive success outcomes through data-driven insights and collaboration with stakeholders.

The Customer Success Manager will manage client relationships, driving success outcomes, onboarding, troubleshooting, and coordinating with cross-functional teams on accounting and revenue processes.

The Customer Success Manager will drive customer retention and satisfaction for enterprise agency clients, managing the full customer lifecycle and identifying expansion opportunities.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.