Top Senior Customer Success Jobs

The Customer Success Manager will maintain post-sales relationships with strategic customers, ensuring measurable value and successful implementation of ept AI's platform by guiding technical execution and managing customer outcomes.

Own customer onboarding, adoption, health, renewals, and expansion for enterprise accounts. Drive measurable outcomes, conduct QBRs/EBRs, mitigate renewal risk, and relay customer feedback to product and sales teams to increase retention and expansion.

The Strategic Customer Success Manager will drive engagement and retention for healthcare clients, ensuring they gain maximum value from Clarium's AI-powered platform through proactive relationship management and cross-functional coordination.

The Customer Success Engineer ensures customer satisfaction through technical expertise, onboarding, support, and driving adoption of data security solutions, while maintaining strong relationships and advocating for customer needs.

Manage a portfolio of 8–12 enterprise clients to drive platform adoption, measurable safety and operational outcomes, retention, and expansion. Coordinate rollouts, lead business reviews, remove blockers, escalate product/technical issues, and partner cross-functionally with Sales, Implementation, Product, and Engineering.

Lead the implementation and customer success teams for Wonderschool's government and enterprise clients, ensuring successful deployments and long-term customer retention and expansion.

Lead a Customer Success team, manage key semiconductor accounts, drive customer adoption, and translate technical challenges into solutions for strategic growth.

The Customer Success Manager will drive customer engagement, onboarding, and satisfaction, while ensuring contract renewals and helping clients succeed with Augment's products.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

As a Shopify Account Manager at Bask, you will enhance customer experience, own the full customer lifecycle, and analyze engagement metrics while collaborating across teams.

Manage the full customer lifecycle by building relationships, driving user adoption, analyzing metrics, and delivering product demos in a fast-paced startup environment.

The Technical Customer Success Manager will enhance post-sales operations, troubleshoot customer issues, engage proactively for renewals, and collaborate with product teams to ensure customer satisfaction and feedback is integrated into future developments.

We are seeking a Customer Success Engineer to manage post-sales relations, ensuring customers maximize Akeyless platform use through technical guidance and support.

The Technical Account Manager drives post-sales success, ensuring customer outcomes and satisfaction through proactive guidance, technical problem-solving, and expansion opportunities. They collaborate with engineers and stakeholders to simplify technical concepts and navigate customer needs effectively.

The Technical Customer Success Manager at Sentry ensures customer onboarding, value realization, and drives product adoption by collaborating with stakeholders and advocating for customer needs.

As a Customer Success Manager, you will build relationships with enterprise accounts, ensure seamless integration into Salesforce, monitor account health, and drive contract renewals.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

The Technical Customer Success Manager will support customers post-sale, assisting with onboarding, troubleshooting, and providing feedback to product teams.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Manage a portfolio of high-value enterprise customers by driving platform adoption, retention, renewals, expansion, and customer satisfaction. Build relationships with executives and franchise owners, lead workshops and business reviews, analyze customer health metrics, resolve issues proactively, and provide product and business insights. Collaborate cross-functionally with sales, marketing, product, support, engineering, and operations teams while managing complex multi-divisional and global accounts.

Manage a portfolio of high-ARR enterprise customers to drive adoption, retention, and expansion. Deliver executive workshops, business reviews, data-driven insights, and solution recommendations. Collaborate cross-functionally to resolve technical issues, influence stakeholders, and proactively mitigate churn while identifying upsell opportunities.

Manage strategic enterprise customer accounts, serving as a trusted advisor to executive stakeholders. Drive adoption, retention, satisfaction, renewals, expansion, and customer value through success strategies and business reviews. Oversee onboarding, issue resolution, escalations, change management, and account support while coordinating cross-functional teams. Gather customer feedback, advocate for improvements, and use AI, automation, and analytics to improve engagement and operational efficiency. Travel up to 20% for customer meetings and industry events.

Manage strategic enterprise accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, provide analytics and business intelligence expertise, deliver training and workshops, advocate for customer needs, and collaborate with product teams. The role requires SaaS or analytics experience, complex stakeholder management, SQL, ETL, production BI implementation, and startup experience.