Top Senior Customer Success Jobs

Manage enterprise customer relationships, ensuring successful robotics deployment, aligning outcomes with business goals, and driving account growth through effective communication and cross-functional coordination.

The Senior Client Success Manager will manage relationships with law firms, driving outcomes and ensuring client satisfaction through strategic insights and data-driven solutions.

The Enterprise Customer Success Manager at Nightfall AI will oversee customer journeys, manage renewals and expansions, provide strategic guidance, and ensure customer satisfaction while leveraging AI technology.

Manage the customer lifecycle for top-tier B2B clients, create success plans, collaborate with sales and marketing, strategize learning initiatives, and ensure product adoption and value for clients.

Manage end-to-end customer success content and enablement programs to shorten time-to-value, drive user adoption, empower CS and Sales with training, capture customer ROI stories, lead cross-functional projects, stakeholder communications, and create process and training documentation.

Lead and scale customer success strategy across the customer lifecycle to drive adoption, retention, renewals, and expansion. Strengthen stakeholder relationships, implement churn-prevention processes, collaborate with GTM/Product/Engineering to surface customer insights, and eventually build and coach a high-performing customer success team.

Lead post-sales client success for strategic adtech accounts: manage campaign delivery and optimization, mentor Client Success Managers, drive renewals and growth, coordinate analytics and cross-functional recommendations, and develop operational best practices.

Manage a portfolio of SaaS accounts post-sale, drive onboarding, adoption, retention, and expansion. Act as primary contact, monitor customer health, conduct business reviews, surface feedback to product, and develop scalable success playbooks.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Drive retention and growth for a US enterprise portfolio by owning strategic relationships, building and executing success/account plans, demonstrating measurable ROI, preventing churn, and partnering cross-functionally to improve customer experience and adoption.

Lead strategic customer success for mid-market and enterprise accounts: create CS playbooks, drive adoption, retention, and expansion, monitor NRR/NPS/churn, run QBRs, identify risks/opportunities, and execute campaigns to boost product usage and renewals.

Manage medium/large travel seller accounts to maximize adoption, retention, renewals and expansion of Amadeus solutions. Drive goal-setting, create success plans, monitor KPIs and usage, coordinate implementation and support, lead business reviews, identify upsell opportunities, and ensure customer value realization.

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Manage a portfolio of mid-market and enterprise multi-site accounts in specialty industries, driving retention and expansion through strategic account mapping, cross-functional advocacy, data-driven health monitoring, and partnerships with Sales, Product, Support, and Billing to realize customer value and grow ARR.

Manage a portfolio of mid-market and enterprise multi-site accounts in specialty verticals. Own retention and expansion, perform strategic account mapping and multi-threading, partner with Sales to drive bottoms-up and tops-down expansion, use data to monitor health and design engagements, advocate customer needs cross-functionally, and ensure customers realize value from Relay's hardware+software platform.

Lead global Customer Success to protect and grow a multi‑hundred‑million revenue base by driving retention, share‑of‑wallet expansion, first‑time‑right launches, forecast integrity, product feedback loops, and scaling a consultant‑minded CS organization across Americas, EMEA, and APAC.

Own relationships for Binti's highest-complexity Enterprise accounts, lead Executive Business Reviews, resolve high-risk escalations, drive renewals and expansions, mentor other CSMs, develop playbooks and processes, and own customer success metrics including satisfaction, NPS, growth, and churn.

Player-coach Customer Success manager who leads a small team while owning a portfolio of merchants. Drive onboarding, product adoption, retention, and ROI; establish SLAs, playbooks, and processes; monitor customer health; escalate and resolve complex issues; identify expansion opportunities; collaborate with Product, Engineering, Sales, and Marketing; leverage automation and AI to scale operations.

Lead post-sale customer journey for enterprise accounts to drive product adoption, retention, and measurable business outcomes. Develop and execute success plans, run executive reviews, remove adoption blockers, coordinate cross-functional teams, enable technical onboarding, and support renewal and expansion. Prioritize in-person engagement and travel to build strategic relationships and scale CS programs.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Lead strategy and execution of user affinity group engagement across the UpToDate portfolio. Build and run scalable programs (advisory forums, webinars, networking), gather customer insights, track engagement metrics, and represent clinician voices in product development. Build executive- and clinician-level relationships, facilitate cross-functional collaboration, and lead complex projects to increase adoption, advocacy, and product value.

Senior individual contributor managing strategic health system accounts to drive adoption, value realization, and executive-level partnerships across the UpToDate portfolio. Develops and executes success and account plans, leads executive engagement, drives cross-functional coordination, identifies expansion opportunities, and mentors Customer Success team members. Measures outcomes, mitigates risks, and advocates customer needs to Product, Sales, and Clinical teams.

Manage post-sale customer lifecycle for industrial accounts: onboard, drive adoption, quantify ROI, run business reviews, mitigate churn, and grow revenue through upsell and expansion while partnering with engineering, quality, and operations teams.

Lead and scale customer success programs to improve retention and growth. Coach cross-functional teams, own client technology roadmaps, run QBRs and executive reporting, monitor customer health metrics, support renewals and expansion, and use analytics to drive continuous improvements and strategic client relationships.