Top Senior Customer Success Jobs

Lead post-sale customer success efforts for enterprise SaaS clients: build executive relationships, create success plans, drive adoption and renewals, identify expansion opportunities, monitor account performance, and report on revenue and renewal pipelines.

Lead and coach a team of 4–8 Customer Success Managers focused on nonprofit and mission-driven accounts. Own strategic accounts as a player-coach, build scalable CS processes, drive value realization and expansion, partner cross-functionally on product launches and integrations, and represent Anthropic externally to advance AI adoption in the nonprofit sector.

Manage a $2M portfolio of 200–400 enterprise accounts to drive retention, adoption, and expansion. Use product usage and health signals to identify risk and growth, run scalable success motions (automation, onboarding, webinars), deliver targeted 1:1 interventions, collaborate with cross-functional teams, and experiment with AI and automation to improve engagement and outcomes.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

Own the full customer journey for enterprise accounts: drive adoption, renewals, and expansion; become a product expert; educate and advocate for customers; present reviews and solve technical and business challenges.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Own enterprise relationships with VP/C-level stakeholders to drive adoption, ROI, and Net Revenue Retention for an AI-powered growth intelligence platform. Translate technical capabilities to business outcomes, lead onboarding through expansion, orchestrate success plans and roadmaps, surface product gaps, and co-develop client growth strategies with Sales, Product, and Delivery.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

Manage end-to-end relationships for enterprise advertisers: drive renewals and expansion, optimize campaigns on the Vibe platform, translate performance into actionable recommendations, and feed customer insights into product and analytics to improve outcomes and retention.

The role involves managing client relationships and ensuring customer satisfaction. It requires leading customer success initiatives to drive retention and growth.

The Technical Customer Success Manager at Dreamdata will enhance customer success journeys, focusing on product adoption and providing strategic advice while leveraging technical skills and MarTech expertise.

As a Technical Customer Success Manager, you'll ensure customer success through onboarding and platform adoption, collaborating with internal teams to drive product use and satisfaction.

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

The Head of Client Success & Sales will manage client acquisition and relationships, drive revenue growth, and enhance client satisfaction through effective communication and strategy.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

The Customer Success Manager at Zenoti ensures that clients effectively adopt and utilize the platform, focusing on relationship-building, problem solving, and driving customer satisfaction and retention through data-driven strategies and collaboration across teams.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Manage customer relationships, drive product adoption, facilitate onboarding, address customer issues, and collaborate with teams to enhance customer experience and process.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

This role involves ensuring customer success by providing technical expertise, driving onboarding, managing customer relationships, and optimizing product adoption, while addressing challenges and mentoring team members.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.