Top Senior Customer Success Jobs

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Client Success Director focuses on driving value for enterprise legal accounts through strategic engagement, adoption planning, and relationship management, serving as a trusted advisor.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The Senior Manager of Customer Success Management will mentor a team, drive customer engagement, improve retention, and collaborate with teams to execute strategies for Enterprise customers.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

The Staff Customer Success Manager leads strategic relationships with key enterprise customers, driving value realization and mentoring junior team members while shaping the Customer Success function.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Lead and scale post-sales Customer Success as a player-coach: manage a portfolio of strategic customers, drive onboarding, adoption, renewals and expansions, build the CS team and playbook, align cross-functionally with Product/Sales/Engineering/TAM, and provide deep billing/CPQ expertise to optimize pricing, revenue recognition, and quote-to-revenue workflows.

Partner with large enterprise customers to drive AI-agent transformation using Fin: scope projects, map processes, design solutions with engineers, monitor usage and ROI, lead Success Plans and executive reviews, drive adoption, expansion, and measurable automation and CX outcomes.

Lead and mentor Senior Customer Success Managers to drive product adoption, retention, expansion, and ROI for HME customers. Own escalations, executive engagement, strategy execution, process scaling, cross-functional collaboration, and travel to manage high-touch accounts and reduce churn.

Partner with strategic customers to drive adoption and consumption of HPE solutions. Orchestrate onboarding to activation, maximize as-a-service value, manage post-sales relationships, identify expansion opportunities, and ensure customer outcomes, revenue growth, and advocacy.

Lead and mentor the Senior Customer Success Manager team to drive adoption, retention, expansion, and ROI for HME customers. Act as voice of the customer, manage escalations and executive relationships, implement scalable processes and SOPs, influence cross-functional strategy, and travel extensively to support strategic accounts.

Act as an embedded, onsite customer success lead for a health system, owning post‑sale delivery, implementation, training, adoption, and outcome measurement. Build relationships across clinical, operational, and IT teams, run workflow discovery, configure solutions, track success metrics, relay feedback to product, and present results to stakeholders to drive sustained change in clinical environments.

Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.

Serve as primary client advocate for a portfolio, developing strategic paid-media plans, monitoring campaign performance, delivering data-driven insights, leading onboarding, resolving issues, coordinating internal teams, and identifying upsell/cross-sell opportunities to drive client retention and growth.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

The Client Success Manager builds strong client partnerships, drives engagement and outcomes through proactive planning, manages contracts, and coordinates marketing initiatives to enhance client experience and performance metrics.

Own a book of post-sale financial services customers, run implementations and escheatment cycles, ensure regulator-ready delivery, build processes, playbooks, dashboards and runbooks, run QBRs, liaise with ops/engineering, and use data to drive retention, satisfaction, and on-time filings.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

The Manager - Cloud Accounting Client Success oversees client relationships, ensuring satisfaction with Sage Intacct, addresses issues, and promotes additional services while managing team responsibilities and improving processes.

The Client Success Leader at Machinify will enhance client satisfaction and operational processes, ensuring value delivery through support strategies while managing relationships and insights from healthcare data.

Vantage seeks a Senior Customer Success Manager to oversee post-sale customer engagement, offering onboarding, training, and support to enhance customer satisfaction and product adoption.

In this role, you will lead member engagement and partnerships in healthcare, analyzing data to inform strategies and building client relationships.

The Customer Success Manager at Vendelux will build relationships with clients, ensure satisfaction, manage onboarding, and develop strategic plans for client success in a fast-paced environment.