DocuSign Insights Specialist

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Senior Manager, IT Applications, as DocuSign Insights Specialist, you will be responsible for leveraging data and analytics to provide valuable insights and recommendations to optimize the usage and effectiveness of Contract Management. You will play a critical role in analyzing contract data, identifying trends and patterns, and translating them into actionable strategies. Your expertise in data analysis, reporting, and DocuSign platform knowledge will contribute to the overall success of digital transformation initiatives.

• Automatically extract critical clauses and terms.
• Search across contracts by full text, metadata and legal concept
• View side-by-side comparisons of key clauses across selected agreements.
• Driving the technical vision and strategy for development, influencing the roadmap and collaborating with cross-functional teams
• Leading the design, development, and implementation of high-quality, scalable, and intuitive user experiences.
• Mentoring and guiding engineers through design and code reviews, fostering a culture of continuous improvement
• Insights Generation: Generate meaningful insights and recommendations based on data analysis to drive decision-making and optimize DocuSign usage
• Reporting and Dashboards: Develop and maintain reports and dashboards to track key performance indicators (KPIs) and metrics related to DocuSign usage.
• User Adoption and Training: Collaborate with stakeholders to develop and deliver training programs and resources to increase user adoption
• Industry Knowledge: Stay up-to-date with the latest trends and advancements in digital transformation, electronic signatures, and contract management. Share industry best practices and innovative approaches to maximize the value of DocuSign
• Process Optimization: Work closely with cross-functional teams, including legal, procurement, and IT, to identify process bottlenecks and inefficiencies
• Integrate DocuSign Insights with our existing systems (e.g DocuSign CLM, Snowflake, Oracle, Salesforce..

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• DocuSign Expertise: Proven experience with DocuSign configuration, including a deep understanding of workflows, templates, envelopes, and integrations
• Technical Skills: Proficiency in using DocuSign's API and integration tools.
• Problem-Solving: Strong analytical and problem-solving skills to identify and resolve issues efficiently.
• Certifications: DocuSign certifications (e.g., DocuSign Certified Administrator, DocuSign Certified Developer) is a plus
• Industry Experience: 5+ Years of Experience in our industry or a related field.
• Ability to work collaboratively in cross-functional teams and build strong relationships with stakeholders.
• Attention to detail and a commitment to delivering high-quality work.
• Continuous learning mindset, staying updated with industry trends and advancements in DocuSign CLM technology.

#LI-BS1

Compensation and Benefits

The annual pay range for this position in Canada is 76,300 - 121,900 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.