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Manages end-to-end customer orders from entry through delivery and invoicing, resolves complex customer service issues, coordinates with sales, manufacturing, logistics, and service teams, and ensures compliance with company policies and international requirements. Provides order status updates, supports revenue recognition, handles escalations, processes changes and returns, and contributes to customer service KPIs. Supports Korean customers in English and Korean and may work extended shifts during month-end.

Supports APAC Sales teams with quote-to-cash activities, CRM and ERP data quality, order and contract coordination, reporting, SLA tracking, and cross-functional issue resolution. The role improves sales workflows by identifying process gaps, reducing manual effort, supporting AI-enabled simplification, and contributing to system enhancements, transitions, and digital transformation projects. Japanese language skills are required.

Leads distributed Software Quality Engineering and Software QC teams, setting priorities, developing talent, and allocating resources. Partners with engineering, product, and regulatory teams on verification and validation strategies. Oversees manual and automated testing, risk management, defect resolution, compliance, traceability, and test evidence. Drives test automation, shift-left quality, continuous improvement, and strategic initiatives while ensuring laboratory software meets customer, quality, reliability, and regulatory requirements.

Supports APAC Sales teams by managing sales processes, Quote-to-Cash activities, CRM and ERP data quality, reporting, SLA tracking, and cross-functional issue resolution. Identifies process improvements, supports automation and AI-enabled efficiency initiatives, and contributes to system enhancements, regional transitions, and business projects. Requires coordination across Sales, Customer Service, Finance, and Logistics, plus Japanese language skills and proficiency with Salesforce, SAP, CPQ, Excel, and Power BI.

Supports APAC sales teams by managing quote-to-cash activities, maintaining Salesforce, SAP, and CPQ data, coordinating cross-functional issue resolution, tracking SLAs, preparing reports, and improving sales processes. The role also supports system enhancements, process transitions, digital transformation, and AI-enabled workflow simplification. Japanese language skills are required, along with strong stakeholder management, analytical ability, and proficiency in Excel and PowerPoint.

Provides day-to-day HR administrative support for Italy, including employee records, reporting, compliance submissions, timekeeping, documentation, training-fund administration, and employee or manager inquiries. The role requires confidentiality, organization, attention to detail, Italian and English fluency, and Microsoft Office proficiency. It supports employment communications, workplace accident reporting, local administrative channels, statistical obligations, and evolving HR processes. The position is hybrid in Turin or remote and intended for candidates in protected categories under Italian Law 68/99 Art. 1.

Performs general accounting and month-end close activities, including journal entries, reconciliations, account analysis, variance investigation, and financial reporting support. Ensures compliance with accounting standards and internal controls while resolving open items with stakeholders. Identifies process improvement opportunities and uses automation and digital tools such as SAP, Excel, Power BI, Power Query, and Power Automate to simplify and enhance accounting processes.

Performs general accounting and month-end close activities, including journal entries, account reconciliations, balance sheet and P&L analysis, variance investigation, and financial reporting support. Ensures compliance with accounting standards and internal controls while collaborating with global stakeholders. Identifies opportunities to simplify, standardize, automate, and improve accounting processes using ERP systems and digital tools.

Provide hands-on training, consulting, and technical support for chromatography and mass spectrometry instruments. Guide customers on workflows, method development, troubleshooting, maintenance, and process optimization. Demonstrate hardware and software operation, address user questions, track requirements, develop training materials, monitor industry applications, and collaborate internally to improve customer outcomes. The role requires approximately 35% travel.

Serve as the primary contact for enterprise service customers, primarily pharmaceutical companies. Respond to requests and inquiries regarding inspection and repair of chemical analysis instruments, coordinate engineer visits among customers, Agilent, and vendors, and manage related operational tasks. Responsibilities also include supporting quotations, purchase orders, invoicing, and contract execution while providing accurate, prompt, flexible, and proactive service in Japanese and English.