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Top Senior Level Customer Success Jobs in Washington DC,
The PR Customer Success Lead will oversee a team of Campaign Managers, ensuring high performance in delivering effective public relations strategies. Responsibilities include monitoring account health, driving customer renewals, and collaborating with product teams to enhance feature adoption while fostering team growth through hiring and training.
As the founding Customer Success Manager, you'll enhance customer satisfaction and adoption of our product by addressing technical challenges, guiding customers towards their goals, and working collaboratively with internal teams. Responsibilities include training customers, managing escalations, building relationships, and advocating for customer needs.
The Enterprise Customer Success Manager will manage a portfolio of complex accounts, focusing on user adoption, relationship management, and ensuring maximum ROI for customers. Responsibilities include hosting meetings, creating account plans, monitoring product usage, providing training, and aligning internal resources to drive customer success.
As a Digital Customer Success Manager, you will engage proactively and reactively with multiple accounts to enhance product adoption and success. Collaborating with the Renewals team, you'll work on customer retention and growth, serving as a trusted advisor, and shaping strategies for the new Pooled CSM team.
As a Senior Customer Success Manager, you will manage customer relationships, ensure product adoption, drive renewals and expansions, analyze customer journeys, and collaborate with various teams to enhance customer experience.
The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.
The Senior Customer Success Engineer will manage Enterprise customer relationships, ensuring product adoption and guiding clients through strategic API engagements. Responsibilities include addressing customer needs, orchestrating their journey with Apollo's services, and acting as an advocate for their technical requirements. The role requires strong communication skills and the ability to translate technical solutions into business value, ultimately driving customer success and satisfaction.
The Manager of Customer Support will oversee a team of support engineers, ensuring effective resolution of technical issues, and continuously improving customer satisfaction. Responsibilities include managing team performance, collaborating with cross-functional teams on product improvements, and delivering training programs.
The Partner Success Manager will be responsible for managing health system, patient engagement, and pharma partner accounts, focusing on building relationships, ensuring timely delivery of solutions, and identifying growth opportunities. The role includes liaising with internal teams to enhance customer experience and tracking key account metrics while addressing client requests.
As an Onboarding Manager, you will guide new customers through the onboarding process, ensuring smooth product adoption and timely integration. You'll monitor KPIs, provide feedback to teams, and ensure a structured handoff to Customer Success, focusing on delivering fast time-to-first-value and enhancing customer satisfaction.
Top Companies in Washington DC, Hiring Customer Success Roles
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