Top Senior Customer Success Jobs

Drive adoption and value realization for Duo and Secure Access customers through Technical Adoption Plans, workshops, AI-driven analytics, technical enablement, demos, and issue resolution. Manage a portfolio of mid-sized customers, collaborate with sales, partners, support, and engineering, provide product feedback, mentor junior specialists, and influence technical and executive stakeholders to support renewals and business growth.

Own post-sale relationships for healthcare and health-tech clients, leading implementations, launches, adoption, executive business reviews, account health, renewals, and expansions. Build implementation playbooks and post-launch operating processes while managing complex cross-functional projects and multiple enterprise accounts. Partner with health plan and health system leaders to communicate performance, resolve risks, drive engagement, and support long-term client growth.

Own approximately 30 strategic enterprise B2B SaaS accounts, driving compliance, integration adoption, renewals, and expansion. Responsibilities include account planning, QBRs, renewal forecasting, risk management, customer education, and coordinating Compliance Services, Engineering, Support, Implementation, and Sales. The role requires maintaining strong customer relationships, tracking metrics such as compliance, health scores, NRR, and renewal rates, and ensuring account outcomes for transportation and fleet customers.

Lead customer success for Bueno’s B2B smart building analytics platform. Responsibilities include managing client relationships, onboarding and implementation, delivering HVAC and energy engineering services, developing success plans, supporting escalations, conducting product training, tracking adoption and renewal metrics, gathering feedback, and identifying expansion opportunities. The role also improves team processes and supports business growth while working remotely with up to 20% travel.

Manage and grow enterprise utility customer relationships throughout the customer lifecycle. Drive adoption, renewals, value realization, and expansion through success plans, business reviews, executive briefings, health monitoring, and proactive risk management. Serve as the primary customer contact, coordinate issue resolution, champion customer needs internally, and collaborate across Product, Engineering, Sales, Marketing, Professional Services, and Support. The role requires strong SaaS customer success expertise and experience with complex utility or energy environments.

The Senior Client Success Manager drives client engagement, satisfaction, renewals, and account growth for CourseLeaf SaaS customers. Responsibilities include managing client relationships, supporting adoption, resolving escalated issues, developing success plans, identifying upsell opportunities, gathering feedback, and coordinating with Support, Product, Marketing, Sales, and Finance. The role also contributes to customer success strategy, performance measurement, product improvements, and company-wide customer feedback initiatives.

Own customer success for a construction technology SaaS product. Responsibilities include supporting pre-sales demos, implementing and onboarding customers, training Revit users, providing Tier 1 support, coordinating resolution of complex issues, driving adoption and retention, identifying growth opportunities, and managing customer relationships cross-functionally with Sales, Product, Customer Experience, and Engineering.

Manage enterprise customer relationships, renewals, and expansion revenue for Tenable’s cybersecurity SaaS solutions. Lead onboarding, adoption, strategic account reviews, sales presentations, forecasting, and customer satisfaction efforts. Collaborate with sales, support, product, and marketing teams to identify expansion opportunities, resolve challenges, and represent the customer. Requires strong communication, sales performance, account management, and cybersecurity industry experience.

Manage high-value Salesforce customers by coordinating Signature Success deliverables, driving Sales Cloud and Service Cloud adoption, aligning business and technical goals, monitoring platform health and usage, managing incidents and risks, conducting enablement and quarterly reviews, and identifying renewal and expansion opportunities. Serve as a trusted advisor to executive stakeholders while partnering with Sales, Engineering, and Product teams to deliver customer value.

Own strategic customer success for complex, multi-org Salesforce customers. Develop ROI-driven success plans, manage executive stakeholders, coordinate internal resources, mitigate renewal and go-live risks, and improve adoption, technical health, and business value. Advise customers on AI governance, Trust Layer practices, and Agentforce capabilities while influencing alignment across business and technical teams. The role also mentors colleagues and supports enterprise Sales Cloud and Service Cloud transformations.

Manage 8–10 concurrent customer implementations, coordinate internal delivery milestones, translate customer business processes into optimized software workflows, and serve as a trusted advisor. The role also involves improving implementation processes, identifying scalable best practices, communicating product issues to engineers, and managing customer accounts to maintain high NPS and low churn.

Supports corporate accounts by partnering with business development managers, tracking customer and supplier scorecards, forecasting sales, coordinating systems installations, supporting global print campaigns, and improving bundled shipments. Serves as a liaison among customers, sales, supply chain, customer service, and pricing teams. Maintains CRM data, resolves issues, supports account program implementation, and provides product expertise and customer communication.

Owns post-sales relationships for strategic payments accounts, driving operational success, retention, adoption, customer health, and expansion signals. Coordinates Professional Services, Support, Engineering, and Product teams while serving as the customer’s primary internal advocate. Leads executive conversations, QBRs, renewals, and escalations. Requires strong payments-industry knowledge, technical literacy, CRM and customer-success tooling proficiency, and experience managing measurable account outcomes. Travel up to approximately 20% is required.

Owns a portfolio of enterprise and mid-market clients, driving retention, renewals, expansion, product adoption, enablement, and account health. Leads commercial negotiations, training, strategic reviews, and relationships with economic buyers. Partners with Support, Sales, Research, and Product to resolve issues, advocate for client needs, and influence the product roadmap. Requires substantial market research and commercially accountable client relationship experience.

Own retention, renewals, expansion, onboarding, and strategic outcomes for 10–30 enterprise customer accounts. Build executive relationships, lead complex change management, develop account plans, identify creative strategy gaps, conduct executive business reviews, and provide customer feedback to Product and Leadership. Use Motion and its AI agent, Runneth, to improve creative testing workflows and customer impact.

Own and grow a portfolio of enterprise, mid-market, and private equity clients through retention, renewals, expansion, commercial negotiations, enablement, and strategic account management. Lead onboarding, training, platform adoption, business reviews, and product advocacy while partnering with Sales, Support, Research, and Product. Success is measured by revenue retention, expansion, account health, use-case activation, and economic-buyer relationships.

Manage strategic public-sector customers using Salesforce Marketing Cloud Next, serving as a trusted advisor and primary accountability point. Lead platform adoption, value alignment, migrations from legacy marketing platforms, technical discovery, consent and data migration strategy, stakeholder workshops, incident communications, health reviews, and renewal or expansion opportunities. Guide customers through Marketing Cloud Next and Data Cloud implementations while coordinating internal teams, partners, and technical resources. The role requires deep marketing automation expertise, strong consulting and communication skills, and eligibility for a Moderate Public Trust investigation.

Manages a portfolio of client accounts, driving implementation success, product adoption, renewals, and expansions. Leads negotiations, forecasting, strategic account planning, client workshops, and presentations while using data to guide decisions. Mentors junior client success managers, maintains CRM data, collaborates cross-functionally, and communicates client feedback to improve products and services. Requires strong relationship-building, communication, analytical, and K-12 education knowledge, with up to 25% travel.

Leads and develops a Customer Success team while personally managing strategic customer accounts. Responsibilities include coaching CSMs, monitoring customer health and retention, managing escalations, supporting renewals and growth, strengthening QBRs, advising on technology budgets and lifecycle planning, and partnering with Sales, Services, Engineering, Finance, and Operations to improve customer outcomes and team effectiveness.

Manages a complex public-sector customer portfolio by driving onboarding, product adoption, value realization, retention, renewals, and expansion. Uses usage telemetry and customer health insights to identify risks and opportunities, develops success plans, leads executive engagement and escalations, and supports modernization initiatives. Partners cross-functionally, advocates for customers, and mentors other Customer Success Managers while contributing to scalable playbooks and success frameworks.

Lead a team of Customer Success Managers serving mid-market customers, driving retention, expansion, adoption, and revenue growth. Recruit and develop talent, establish performance accountability, coach customer engagements, and partner cross-functionally with Sales, Product, and Marketing. Own customer health monitoring, metrics, dashboards, and scalable workflows in Planhat, including automation and AI-enabled outreach. Support strategic initiatives and change management in a fully remote, rapidly growing organization.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Own a portfolio of enterprise accounts, build trusted relationships with VP- and CMO-level stakeholders, lead strategic business reviews, and support renewals and expansion. Monitor account health, interpret paid media performance data, diagnose issues, and translate insights into business outcomes. Partner cross-functionally to advocate for clients and help establish scalable customer success processes and playbooks.

Owns the post-sale lifecycle for enterprise accounts, driving adoption, value realization, retention, and renewals. The role manages success plans, stakeholder relationships, account health, risk mitigation, commercial negotiations, forecasts, and expansion handoffs. It coordinates cross-functional teams, leads business reviews, maintains accurate CRM and customer-success data, supports migrations and launches, and uses customer analytics, automation, and AI-enabled tools to improve outcomes and efficiency.