Top Senior Level Customer Success Jobs

The Senior Specialist in Culture Strategy & Programs at Klaviyo will lead various projects related to Culture, Diversity, Equity, Inclusion (DEI), and Learning & Talent Development. Responsibilities include planning, executing projects, tracking progress, managing communications with stakeholders, budget management, and evaluating project impacts while aligning initiatives with strategic company goals.

The Director of Client Partnerships will lead strategic initiatives to drive revenue for Ibotta, developing account strategies, closing new and existing business deals, and creating sales presentations that showcase the company's value proposition. This role requires collaboration across teams and may involve traveling up to 40% of the time.

The Implementation Specialist - Vice President is responsible for managing platform integrations for new and existing enterprise clients, driving successful end-to-end integrations, collaborating with various teams, and ensuring a positive platform experience for clients through program management and detailed project planning.

The Compliance Specialist will help departments meet compliance goals related to medical device software, consulting and educating teams on regulatory requirements. Key responsibilities include preparing regulatory submissions, supporting the maintenance of a medical device quality management system, and leading internal audits. The role involves collaboration with cross-functional teams and staying updated on relevant regulations and standards impacting products and processes.

The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.

The Senior Customer Success Manager at iManage leads the customer lifecycle with a focus on retention and satisfaction, by collaborating with field teams to deliver value from subscriptions. Responsibilities include managing strategic customer portfolios, addressing feedback, analyzing metrics, creating engagement strategies, and acting as a resource hub for customer needs.

The Director Market Transformation Team - Client Development is responsible for shaping, piloting, and scaling Finance and Navigator Platform initiatives. They will lead a team to prioritize customer problems, develop impactful initiatives, and drive strong economic results nationally. The ideal candidate has deep auto industry experience, strong influence skills, and the ability to pilot difficult initiatives. Responsibilities include strategic leadership, people leadership, program & product management, client facing interactions, go-to-market strategy, partnership development, strategic analytics, executive communication, and results orientation in a fast-paced environment.