Top Senior Customer Success Jobs

Lead customer success for WaveMark clinical supply chain accounts in Southeast Texas, building executive relationships, demonstrating ROI through data, driving renewals and expansion, coordinating deployments, and mentoring Success Consultants while collaborating with Sales, Operations, Customer Service, and Engineering.

Lead and develop the Customer Success team to drive product adoption, retention, and growth. Oversee onboarding, lifecycle processes, escalations, metrics, and cross-functional collaboration to improve customer outcomes and operational scalability.

As a Customer Success Manager, you will build relationships with clients, onboard new customers, and provide strategic product guidance while collaborating across teams.

Manage ARR targets and subscription renewals across a portfolio, drive onboarding, adoption, expansion, and on-time renewals. Use customer data and QBRs to demonstrate value, coordinate with Sales/Engineering/SaaS and vendors, provide single-point-of-contact support, and meet retention and growth KPIs with ~25% travel.

Lead advisor-facing revenue growth and retention by managing relationships, onboarding partners, optimizing campaigns with data-driven insights, coordinating cross-functional teams, overseeing operations, forecasting revenue, and mentoring staff.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

The Director of Client Success leads the team to optimize customer engagement strategies and reduce churn while driving business growth through innovative products.

The VP of Customer Success will lead the customer journey, build the Customer Success team, drive strategic outcomes, and collaborate across departments for customer satisfaction.

Lead and grow a team of Technical Account Managers to retain and expand B2B SaaS customers. Own renewal forecasting, risk management, customer health metrics, escalation handling, and cross-functional alignment with Sales, Product, Engineering, Support, and Delivery. Hire, coach, and build scalable processes, playbooks, and knowledge resources while carrying a small book of accounts.

Own enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion. Drive adoption and consumption, build success playbooks, health scoring, and onboarding templates. Lead QBRs and executive briefings, partner with Solutions Engineers to deliver complex solutions, monitor usage to optimize outcomes, and establish the Customer Success function from scratch.

Lead and coach a team of up to 10 Enterprise CSMs to drive AI adoption, retention, and expansion across strategic merchant accounts. Build playbooks, embed AI agent workflows, own forecasting and operations, run weekly delivery cadence, partner cross-functionally, and evolve Customer Success into an AI-driven value-delivery model.

Own and expand strategic enterprise accounts ($1B+ retailers and global brands). Build account plans, drive AI adoption, lead executive reviews, identify expansion, mitigate churn, advise on creative workflows, and partner with product, engineering, and sales. Represent the company at customer sites and events.

Lead a team of Customer Success Consultants to drive trial enablement, onboarding, and adoption of drafting and DMS-integrated solutions for law firms. Build scalable programs, analyze usage data to identify expansion and risk, collaborate cross-functionally with Sales, Product, Marketing, and Data Science, engage executive stakeholders, and support renewals by improving customer health and demonstrating measurable value.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Executive Client Success Manager leads the client lifecycle for strategic accounts, drives outcomes, and delivers exceptional client experiences, focusing on risk reduction and relationship development.

Lead and build HiveWatch's post-sale function across customer success, implementation, account management, and support. Diagnose current operations, create scalable processes and playbooks, own customer health/retention, manage renewals and expansion, partner cross-functionally with product/engineering/sales, and lead a team of 4-6 direct reports while traveling to strategic accounts.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Lead and manage the Customer Success team to drive satisfaction, retention, onboarding, adoption, and account growth. Develop and improve customer success processes, monitor health metrics, resolve cross-functional issues, run business reviews and escalations, coach team members, and present performance metrics to leadership to ensure operational excellence and continuous improvement.

Own executive relationships and value realization for strategic enterprise accounts. Lead agentic AI migration programs, drive renewals and expansion, partner cross-functionally, mentor CSM team, and codify migration playbooks to scale best practices.

The Director of Client Services leads a team of Account Managers, driving client retention and growth through coaching, strategic insight, and data-driven decision-making while collaborating across departments.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Regional Manager for Customer Success will lead a team in the Asia region, focusing on customer relationships, satisfaction, and driving renewals and expansions while developing team talent.

Manage and grow strategic B2B accounts in industrial/CPG sectors. Lead account planning, coordinate executive and engineering resources, negotiate MSAs, ensure profitability and customer satisfaction, develop sales presentations, identify new strategic clients, and support regional client managers.