Top Senior Level Customer Success Jobs

As a Senior Technical Account Manager, you will focus on post-sales customer interactions, leading technical onboarding, maintaining key stakeholder relationships, promoting product adoption, and ensuring customer satisfaction. Your responsibilities also include identifying opportunities for upsells and collaborating with product teams to shape future development based on customer needs.

The Customer Success Manager will serve as a trusted advisor to customers, enabling them to use Sourcemap's products to achieve their business objectives. Responsibilities include managing post-sales activity, crafting success plans, facilitating workshops, and leading business reviews. The role focuses on customer relationship management to drive renewals and expansion while collaborating with internal teams.

The Head of Customer Success will lead the team to develop and implement strategies that enhance customer satisfaction and retention. Responsibilities include mentoring staff, tracking performance metrics, collaborating with various departments, and creating customer success documentation. The role also involves maintaining customer relationships and staying updated on industry trends.