Top Senior Level Customer Success Jobs

The Senior Network Specialist will oversee the deployment and management of data network infrastructure, ensuring solutions meet service metrics. Responsibilities include collaborating with stakeholders, coordinating with vendors, implementing standards-based solutions, and maintaining documentation.

The Director of Customer Services at C3.ai will oversee the Customer Services team, ensuring clients achieve their objectives with C3 AI products. Responsibilities include managing enterprise customer portfolios, executing go-to-market strategies, and driving customer satisfaction and value realization. The role emphasizes collaboration with sales and services leadership and requires strong customer relationship skills with a focus on coaching teams to maximize business impact.

The Client Relationship Manager serves as a key resource for plan sponsors and financial advisors, handling ERISA compliance, plan design, and governmental reporting. Responsibilities include exceptional customer service, mentoring, assisting with IRS and DOL regulations, completing payroll processes, and ensuring compliance through careful reporting and documentation. This role involves communication with clients and internal teams to manage accounts and provide accurate documentation and reports.

The Technology and CRM Integration Specialist is responsible for leading the integration of CRM and sales technology systems, optimizing workflows, managing data quality, and collaborating with cross-functional teams to ensure seamless interoperability during mergers. Key tasks include designing integration strategies, executing data migration plans, supporting sales operations, and providing training and documentation.

As an Enterprise Implementation Specialist, you will execute multiple multiyear projects, ensure customer satisfaction, manage timelines and budgets, handle project communication, and maintain records using project management tools. You will also conduct installations and training while predicting risks and documenting lessons learned.

The Sr. Customer Success Manager will oversee commercial accounts, focusing on customer satisfaction, engagement, retention, and growth. Responsibilities include leading onboarding processes, developing engagement strategies, conducting success reviews, providing guidance, resolving issues, and collaborating with sales and support teams to identify growth opportunities.

The Enterprise Customer Success Manager at WorkRamp manages high-value customer accounts, builds relationships, drives product adoption, handles renewals, and collaborates with the product team. This role requires strong communication skills and experience in managing enterprise accounts.