Top Entry Level Customer Success Jobs

Manage a portfolio of large law firm accounts, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Build trusted advisor relationships, develop success plans, guide change management, analyze customer health and usage data, support renewals and expansion, and collaborate with Sales, Product, Marketing, and Enablement. Serve as the customer voice while promoting LexisNexis drafting, research, analytics, and AI-powered legal workflow solutions.

Manage large law firm accounts as a strategic advisor, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, lead change management, analyze customer health and usage data, and collaborate with Sales, Product, Marketing, and Enablement. Represent customer feedback to improve products and customer experience.

Manage a portfolio of large law firm customers, serving as the primary customer success lead for adoption, workflow transformation, value realization, retention, and usage growth. Build trusted stakeholder relationships, create tailored success plans, guide change management, analyze customer health and usage data, support renewals and expansions, and provide product feedback. Help firms integrate legal research, drafting, analytics, and AI-powered solutions into daily workflows while partnering with sales, product, marketing, and enablement teams.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Build customer and reseller relationships, provide product guidance and pre-sales support, process orders and invoices, report sales operations data, coordinate technical issue resolution, gather customer feedback, and improve customer-facing processes. The role requires strong communication, organization, phone and cold-calling skills, accurate data entry, and on-site collaboration at the Monroe, Washington headquarters.

Own the post-sale customer experience for Finastra’s Retail Lending solutions by driving adoption, customer health, value realization, renewal readiness, and retention. Manage success plans, stakeholder relationships, escalations, onboarding, executive reviews, and expansion opportunities. Use customer usage data, AI-driven insights, digital engagement programs, and health scoring to prioritize engagement. Collaborate with Sales, Product, Engineering, Support, Professional Services, and Compliance teams to resolve issues and improve customer outcomes.

Provides multichannel customer support by phone, email, and chat; documents inquiries in a case management system; maintains productivity logs; resolves complex issues through outbound communication; supports testing and special projects; and adapts to changing processes. The role is onsite in a call center, with flexible weekday hours and occasional peak-season overtime or weekend work.

On-board and train new customers, manage customer relationships and inquiries via calls and email, resolve billing and account issues, coordinate new customer starts, and demonstrate product value through excellent customer support.

Support top corporate accounts by managing order lifecycle from entry to delivery, resolving shortages, coordinating with supply chain and transportation, maintaining customer data and account notes, communicating with customers and partners, and promoting strategic account growth and on-time, full deliveries.

Own enterprise customer relationships and the day-to-day success of AI engineering deployments. Partner with customers and field deployment engineers to resolve issues, prioritize work, capture use cases, shape product roadmaps, and drive account expansion. The role requires technical and commercial fluency, direct experience with enterprise AI deployments, and substantial customer-site travel.

Manage customer relationships post-sale, drive product implementation, and ensure customer satisfaction, with a focus on deep partnerships and growth.

Manage and grow client relationships across functions, introduce and demonstrate Gartner services, facilitate client engagements to surface priorities, recommend action plans, collaborate internally to remove obstacles, and review client performance metrics to drive satisfaction, retention, and growth.

The Customer Experience Engineer will lead technical onboarding, guide customers on ECAD workflows, and identify expansion opportunities while supporting their adoption of AllSpice.

Manage a portfolio of customers to drive satisfaction and growth, identify expansion opportunities, coordinate program activities, collaborate with delivery teams, support projects/renewals, learn Benchmark's SaaS offerings, and attend occasional on-site and quarterly meetings to ensure positive customer outcomes.

As a Junior Client Document Specialist, you'll handle inbound and outbound calls to collect tax documents from clients, ensuring a smooth process and providing exceptional service while using your bilingual skills.

The Customer Success Manager will onboard new customers, create resources, track usage data, hold check-ins, and surface success stories.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Manage implementation, onboarding, adoption, retention, renewals, and expansion for mid-market public safety customers. Build scalable customer success processes, lead business reviews, provide proactive support, communicate product feedback to technical teams, and advocate for customer needs. The role requires enterprise technology implementation experience, customer success expertise, familiarity with commercial UAS and related software, strong project management skills, and travel across the Northeast.

Supports robotics customers with LiDAR sensor onboarding, network configuration, SDK/API setup, technical triage, diagnostics, and troubleshooting across hardware, firmware, networking, Linux, and Windows environments. Reviews logs and network captures, documents bugs in Jira, replicates issues, guides customers on best practices, contributes to knowledge-base materials, and provides email, video, and phone support while escalating complex cases to senior engineers.

Support onboarding, customer inquiries, renewals, upselling, training, and relationship management for large law firm clients. Monitor engagement data, document interactions in CRM, coordinate implementation schedules and budgets, resolve issues, and collaborate internally to implement feedback and improve products and services.

Manage customer relationships and drive adoption, retention, and expansion for Zenoti’s SaaS platform. Serve as a product expert, solve customer challenges, use data to guide strategy, influence executives, and collaborate cross-functionally with sales, marketing, product, and support teams. Manage multiple accounts while communicating complex topics clearly and prioritizing customer needs.

Support Gartner clients in maximizing the value of their subscriptions. Responsibilities include onboarding, introducing services, understanding client priorities, coordinating internal resources, driving engagement and retention, managing accounts, and connecting clients with Gartner experts. The role serves professionals from multiple business functions, including IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, while using insights and metrics to improve client satisfaction and growth.

Manage seller relationships, conduct onboarding and advanced training, support product adoption, prevent churn, identify expansion opportunities, resolve escalated issues, and monitor account health using CRM tools and analytics. Collaborate with Sales, Marketing, Product, and Engineering while contributing to process improvements and mentoring junior team members.

Manage strategic customer success for large law firm accounts, driving adoption, workflow transformation, retention, usage growth, and measurable value. Build trusted advisor relationships, create success plans, support change management, analyze customer health and usage data, and partner with Sales, Product, Marketing, and Enablement on renewals and expansion. Guide firms in adopting legal research, drafting, analytics, and AI-powered workflow solutions.