Top Entry Level Customer Success Jobs

The Support Specialist will provide high-quality customer service to help members navigate the healthcare reimbursement system. Responsibilities include educating customers on policies, troubleshooting issues, and maintaining member privacy. This role requires effective communication and prioritization of tasks to meet service goals.

As a Customer Service Representative in Loan Servicing, you will assist members through various stages of their financial journey by providing guidance and support over phone and email. You will handle a high volume of calls, resolve customer issues, and manage payment arrangements, while maintaining accurate records and collaborating with your team.

The Certification Support Services Specialist will determine project scope, develop investigation plans, communicate with clients regarding project specifications and technical issues, and manage project status reporting. This role involves administrative tasks and continuous improvement within project management.

As a Bilingual Call Center Representative, you will provide exceptional customer service, guiding customers through the debt collection process via various communication channels, and meet performance and compliance standards.

In the Specialist, Concierge Services role, you will provide personalized technical support and consultative services to clients using the Yext platform for their digital presence. Your responsibilities include troubleshooting inquiries, conducting training sessions, managing inbound support queues, crafting support materials, and working cross-functionally to enhance user experience while meeting quarterly targets.

The Customer Onboarding Manager ensures a smooth onboarding process for new clients, providing comprehensive training on CompanyCam software via Zoom, gathering customer feedback to improve the onboarding experience, and collaborating with internal teams to meet customer needs.

Customer Support Specialists at Vertafore serve as the face of the company, focusing on enhancing customer experience by resolving technical and non-technical product issues. The role involves utilizing job aids, documenting customer interactions, and maintaining high productivity to meet performance metrics, all while ensuring effective communication with customers.