Top Entry Level Customer Success Jobs

Manage a high-volume SaaS customer portfolio through onboarding, product adoption, value realization, retention, and issue resolution. Monitor customer health, renewal rates, NPS, and adoption metrics; proactively mitigate churn risks; maintain CRM records and success plans; and collaborate with Account Management, Product, and Marketing on escalations, customer feedback, advocacy, and case studies.

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Lead and develop an enterprise Customer Success Manager team while owning a small customer portfolio. Drive customer satisfaction, product adoption, renewals, retention, and expansion of annual recurring revenue. Monitor customer health, mitigate churn risks, identify upsell opportunities, and ensure consistent customer value. Collaborate with Sales, Product, and other teams to improve the customer experience and support company growth objectives.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Owns the Gainsight platform roadmap and reporting infrastructure for Customer Success. Responsibilities include configuring workflows, playbooks, health scores, dashboards, and KPI frameworks; translating business needs into scalable capabilities; identifying customer health and risk trends; partnering cross-functionally on enhancements; and supporting training, adoption, change management, and continuous improvement.

Manage a small portfolio of investment banking and advisory clients to increase platform adoption, support onboarding, monitor account health, and improve retention. Partner with senior customer success managers on high-priority accounts, create training materials and reports, gather customer feedback, educate users on Octus products and credit markets, and conduct proactive outreach through email, phone, and in-person meetings.

Advise enterprise customers on GitLab adoption, DevSecOps practices, Git workflows, CI/CD, and platform maturity. Own a customer portfolio, develop success plans, lead technical workshops and Accelerator programs, coordinate escalations across internal teams, analyze usage signals, and drive adoption, retention, expansion, and customer satisfaction.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

Own a portfolio of customers as a strategic technical advisor throughout onboarding, adoption, health, and value realization. Analyze AI-generated account signals, lead maturity assessments and outcome reviews, translate business priorities into technical plans, and identify expansion and renewal opportunities for Sales. The role requires DevOps or software engineering knowledge, strong customer communication, analytical judgment, and comfort building a new function in an in-office Austin environment.

As a Forward Deployed Enablement Engineer, you'll support customer success teams, resolve technical issues, and enhance workflows using Palantir's platforms.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

As a Client Success Associate, you will manage load operations, track shipments, communicate with clients, and develop skills in operational excellence.

The Client Success Associate manages daily operations of client accounts, focusing on load building, shipment tracking, and client communication to ensure operational excellence.

Manage daily load board operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate proactively with carriers and customers, close out loads, and collaborate with internal teams to resolve issues and maximize freight profitability.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.

Own customer success for assigned AssetWorks accounts by driving product adoption, value realization, retention, renewals, and growth. Manage success plans, customer health data, business reviews, issue resolution, NPS surveys, and customer communications. Partner cross-functionally with Sales, Product, Development, Customer Care, and Professional Services to address risks, resolve complex issues, identify expansion opportunities, and strengthen long-term customer relationships.

Own complex health plan accounts, build executive-level relationships, manage escalations, coordinate issue resolution across Engineering and Product, track client outcomes, drive satisfaction and retention, identify expansion opportunities, and represent customer needs internally. The role protects recurring revenue through proactive account management and cross-functional influence in a healthcare technology environment.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage a portfolio of commercial customers throughout their lifecycle, driving adoption, customer outcomes, and growth. Partner with Sales, Product, and Customer Experience teams to develop adoption plans, improve engagement, and deliver innovative technical projects. Serve as a Kong product subject matter expert, helping customers apply APIs, microservices, AI, Kubernetes, cloud-native technologies, DevOps, and CI/CD. Identify opportunities for automation, self-service tooling, and reusable customer-success processes.

Owns customers from post-sale onboarding through adoption, retention, renewal, and expansion. Builds delivery plans, manages account health, leads business reviews, resolves escalations, and partners with engineering and founders. As the first post-sales hire, develops repeatable customer success processes, including health scoring, handoffs, templates, and cadences, with potential to lead the future team. The role requires in-person work in the San Francisco Bay Area and travel to customer meetings.

Manage a portfolio of security industry customers, guiding onboarding and ongoing adoption, leading objective reviews, renewals, and expansion opportunities. Monitor customer health, identify risks, drive retention and advocacy, and relay customer feedback to Product, Sales, and Engineering. Serve as a security industry subject matter expert while maintaining strong customer relationships and managing multiple priorities in a startup environment.

Provide timely technical support for Belfry’s payroll, accounting, and workforce management platform. Manage inbound tickets, troubleshoot issues within SLAs, train customers, maintain knowledge resources, escalate critical problems, identify trends, and communicate feedback to product and cross-functional teams. The role also supports process improvement, customer retention, advocacy, and expansion while handling complex customer situations with empathy and strong organization.

Manage a portfolio of subscription and ARR-based customer accounts through onboarding, adoption, expansion, and renewal. Lead QBRs, track customer health and usage, demonstrate ROI, mitigate churn risk, and identify growth opportunities. Maintain CRM data, manage service orders in ERP systems, coordinate with vendors, and collaborate with sales, support, services, and training teams to deliver customer value and retention.

Support client onboarding and engagement to ensure clients realize value from Gartner subscriptions. Partner with stakeholders across functions, align Gartner resources to client priorities, drive retention and growth, and collaborate internally to improve service delivery using insights and metrics.