Top Entry Level Customer Success Jobs

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Manage customer onboarding, implementation, device connectivity, troubleshooting, product training, adoption, account health, retention, and expansion. Serve as a trusted customer advisor, resolve issues cross-functionally, lead proactive customer conversations, and communicate insights that improve products and processes.

Manages customer onboarding, implementation, device connectivity, troubleshooting, product training, adoption, account health, retention, and expansion. Builds trusted relationships with provider offices, leads strategic customer conversations, coordinates cross-functional issue resolution, and shares customer insights to improve products and processes.

Manage Government and Defense customer accounts from sales handoff through onboarding, launch, adoption, and ongoing execution. Coordinate program milestones, participant enrollment, administrator training, account health, troubleshooting, renewals, and cross-functional deliverables. Develop scalable onboarding resources, documentation, FAQs, training materials, and communication templates. Support clients across the Middle East with occasional early morning meetings and partner with select corporate healthcare customers.

Manage the full customer lifecycle for an assigned customer segment, from implementation and rollout through renewal and expansion. Drive product utilization, business alignment, use-case development, and customer success plans. Track account metrics, forecast renewals, identify retention risks, lead executive discussions, uncover expansion opportunities, and collaborate cross-functionally to deliver customer outcomes.

Manage a high-volume portfolio of Datadog customers by training users, driving product adoption, troubleshooting issues, and supporting retention. Identify, qualify, and execute upsell and cross-sell opportunities, negotiate contract terms, and advise customers on effective solution usage. Collaborate with support, product, finance, and legal teams while advocating for customers and contributing to a positive customer experience.

Build and manage relationships with long-term care facility customers; conduct onsite visits, implementations, training, and issue resolution. Support pharmacy operations, compliance, audits, medication storage inspections, regulatory preparation, inventory management, and automated dispensing equipment. Educate facility staff on medication management, formulary options, and cost containment while coordinating with pharmacy and healthcare teams to improve service quality and customer outcomes.

Manage the full enterprise customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, business alignment, and high-value use cases. Forecast renewals, identify risks, conduct executive discussions, discover growth opportunities, collaborate cross-functionally, and track account metrics to improve customer outcomes.

Own the full customer lifecycle for commercial accounts, including implementation, adoption, success planning, renewals, expansion, forecasting, and executive engagement. Partner strategically with customers to drive business impact, identify growth opportunities, resolve renewal risks, track account metrics, and collaborate cross-functionally to improve customer outcomes.

Manage approximately 50 healthcare provider accounts through proactive outreach, consultative meetings, and follow-up. Help practices improve platform setup, adopt features, expand partnerships, increase patient bookings, and achieve performance goals. Build relationships with stakeholders, handle objections, provide product recommendations, prioritize accounts, and collaborate with internal teams on account optimization and feature installations.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manages Customer Success Engineering for GitLab, an intelligent DevSecOps orchestration platform. The provided description contains no specific responsibilities or qualifications, but indicates a remote role supporting GitLab’s customer success and technical product environment. GitLab emphasizes AI-enabled workflows, collaboration, professional development, and employee benefits.

Owns customer success for manufacturing and ERP customers by leading virtual teams, coordinating program delivery, driving product adoption and value realization, managing executive relationships, identifying delivery risks, supporting renewals and upsell opportunities, and improving customer satisfaction and loyalty. The role partners across Sales, Support, R&D, delivery teams, and external partners while measuring outcomes through value metrics and customer feedback.

Provide product and domain expertise for Elsevier analytical products, helping research institutions adopt SciVal, Scopus, and related solutions. Advise customers on research analytics, bibliometrics, and research evaluation; deliver training and guidance; address complex needs; support value realization, retention, renewals, and account growth; and share customer insights with internal teams.

Provides specialized product and domain expertise to Elsevier customers using analytical products such as SciVal and Scopus. Advises research institutions on research analytics, evaluation, bibliometrics, adoption, and value realization. Partners with Customer Success, Sales, Product, Support, and Education teams to deliver training, resolve complex needs, improve retention, identify adoption barriers, and share customer insights.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

The Customer Experience Engineer will lead technical onboarding, guide customers on ECAD workflows, and identify expansion opportunities while supporting their adoption of AllSpice.

Serves as the primary contact for non-technical client needs, coordinating prospect inquiries, onboarding, document collection, communications, deadlines, deliverables, and workflow between clients and accounting professionals. The role maintains accurate client records, schedules meetings, supports proposals, follows up on outstanding items, and handles administrative requests. This is a full-time, on-site position requiring strong organization, responsiveness, attention to detail, professionalism, and Microsoft Office proficiency.

Build and maintain relationships with Gartner’s enterprise clients, helping them realize value from Gartner’s business and technology insights. The role supports client success, engagement, and business outcomes while collaborating with internal teams in a high-performance, inclusive environment. Gartner offers hybrid flexibility, performance-based incentives, and comprehensive benefits.